The Director of Legal Account Management will be a key member of our Commercial Team, focused on growing and expanding relationships with our Am Law 200 legal clients across the Midwest and West Coast regions. Responsibilities include strengthening relationships with law firms, managing renewal cycles, and collaborating with customer success and product teams.
Prospect and close net new and existing business across our target markets. Act as the primary point of contact for business and high-value customer accounts. Work in collaboration with the support team to resolve customer issues that may arise. You will maintain regular and meaningful contact with the accounts, including brief followups, feature updates, and meetings.
The Sr. Manager of Customer Success will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Executives (CSEs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNowβs Customer Success Clients. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to clientβs product adoption, renewals, and expansion of ServiceNow offerings with the account.
The Account Manager plays an integral role in helping to drive the growth and expansion of key customer accounts. They will play a crucial role in achieving sales targets while ensuring customers receive exceptional service and support. This role involves identifying opportunities for upselling, cross-selling, and enhancing customer engagement to ensure customer success and revenue growth. The position will maintain customer satisfaction and retention by proactively addressing customer needs and issues.
Sardine is seeking a Strategic Account Manager Lead to manage a portfolio of high profile enterprise customers. This role requires close collaboration with internal teams across risk, fraud, compliance, payments, data science, and product to support customer needs. You will be the primary point of contact, build a team, understand the product, and advise on best practices relate to fraud and compliance.
Manage the renewal process for our security software products, ensuring high customer retention rates and working with our broader Go To Market team to foster long-term relationships with our clients. The ideal candidate will have a well-rounded background in sales, customer success, and/or account management, with specific experience in managing customer renewals and a passion for delivering exceptional service. This role involves strategic renewal ownership, retention strategy execution, and commercial negotiation.
As a Technical Account Manager (TAM) youβll plan and execute strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. Technical expertise and strong customer-facing skills will be essential to address both the business and technical needs of our customers.
As an Enterprise Account Manager, you will provide strategic guidance and offer solutions to ensure our customers drive value through their partnership with Instabase. You will define the Account Plan and Success Plan for your customer(s), and drive the account team in pursuit of the defined goals. You will also navigate complex enterprise accounts, identifying and building key relationships with multiple stakeholders across the customerβs organisation.
As a Portfolio Success Manager, you will play a critical role in helping our clients succeed with our SaaS platform eWizard, as well as additional services. You will act as a trusted advisor, driving adoption, satisfaction, and long-term value through guidance and hands-on support. You will be a valued partner to a Client and the voice of a customer to internal teams.
In this high-impact role, youβll lead strategic partnerships with national and regional payers, showcasing the value Aledade delivers in advancing value-based care. Coordinate health plan-specific initiatives across internal functions, identify and champion internal process improvements and manage workload across multiple clients.