Remote Account management Jobs • Customer Success

As a Portfolio Customer Success Manager, you'll lead strategic customer success initiatives for high-value customers, delivering a world-class experience that drives product adoption, maximizes utilization, and accelerates retention and expansion of LastPass solutions, while serving as a trusted advisor and orchestrator of cross-functional programs that align customer outcomes with business growth.

We’re looking for a motivated, collaborative, and customer-focused Renewals Specialist to join our team. You’ll drive the renewals process end-to-end, strengthen relationships with customers and partners, and help ensure Halcyon’s customers continue to succeed against ransomware. You’ll work closely with Sales, Customer Success, and Channel teams to protect and grow recurring revenue while shaping scalable processes for the future.

The Account Manager will retain current customers and identify opportunities to grow or expand their presence and usage across the platform, managing relationships, contract renewals, identifying expansion opportunities, and driving platform adoption within an assigned territory.

As a Werkstudent Customer Success Management, you will support the Belgian Marketplace team in managing and expanding relationships with sellers, playing an essential role in supporting marketplace sellers and helping them succeed on the platform, contributing to projects aimed at automating and scaling internal processes.

The Customer Success Manager will serve as a primary point of contact for a designated portfolio of customers, with emphasis on driving customer success, enabling upsell and cross-sell opportunities, supporting service performance, managing renewals, and enhancing the overall customer experience. The CSM will be responsible for maintaining and expanding revenue by proactively engaging customers and introducing new product developments.

As a Client Success Manager at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients, providing client delight and exceeding expectations. You will work closely with clients and internal teams to develop business strategies and programs. This role requires communication, relationship building, and business judgment to perform data analysis and lead projects with internal constituencies and external partners.

The senior customer retention strategist is responsible for reducing controllable churn through proactive and reactive strategies while ensuring exceptional customer experiences. This role collaborates cross-functionally with sales, customer success, product, and operations to address customer pain points, strengthen engagement, and drive retention. Compensation is tied to year-over-year improvement in controllable churn metrics.

This passionate customer success professional will expand and oversee a team of SMB Customer Success Managers who work closely with our high-volume of small business customers. This team will be responsible for the successful management and renewal of subscribers across our SMB customer segment. The leader of this team will be responsible for ensuring the team is meeting and exceeding its retention and revenue goals.

Champion our Direct and Mid-Market customer segments, driving growth, expansion, and long-term retention. This is a player-coach role where you’ll manage your own book of business while also mentoring a small team of CSMs to deliver high-impact results at scale. You’ll play a critical role in shaping our customer success model as we grow, balancing high-touch strategy with scalable automation.

The Canada Area Lead will be responsible for leading the Customer Excellence Group across the country. This includes managing and coaching a high-performing team of Customer Success Managers (CSMs), Customer Success Executives (CSEs), and Platform Architects (PAs). This leader will be accountable for driving customer outcomes by improving technical health, accelerating product adoption, ensuring renewals of Customer Success offerings, and enabling expansion across ServiceNow’s portfolio.