Remote Customer service Jobs • Canada

Play a crucial role in supporting the Transaction Fraud and Disputes team in their daily operational needs. Support the Quality Assurance Lead and a team of remote agents and is responsible for handling agent request tickets, determining write-off approvals, managing queue volumes, and coordinating agent movement. Interact directly with customers and even law enforcement.

This job receives, formats, and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives. Orchestrates and executes the efficient processing of client press releases including validating content, formatting pictures/videos, validating hyperlinks, and editing/modifying press releases on the website in English and French.

The Retention Specialist position is an employee home-based role that provides excellent customer service with a focus on building loyalty and creating lasting value-based relationships. The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect Cogeco services. The mandate is to maximize all retention and sales opportunities, resolve customer issues and ensure an optimal level of quality customer service in a timely and professional manner.

Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough Adoption Plan. Demonstrate advanced insights and understanding of customer’s business/industry.

The Customer Onboarding Specialist guides new Insightly customers through a structured onboarding experience, helping them realize value from the platform quickly and efficiently. As the customer’s primary point of contact during onboarding, you’ll educate, train, and support users as they set up Insightly to meet their business goals.

As the Customer Support Lead, you’ll work on the frontlines with our Customer Support team — resolving queries, coaching team members, and driving operational improvements. You’ll be responsible for ensuring timely, high-quality responses, identifying trends, and escalating systemic issues to improve the product and support function. You’ll lead by example and help shape a high-performing, customer-centric team.

Working closely with our Customer Operations Specialists, you’ll provide critical, timely support for our customers around the world as a Customer Support Agent. You will act as the first point of contact for customer queries via chat, email and phone, resolve support tickets from initiation to resolution, and update support content based on recurring issues and product updates.

Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. Representatives forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls.

Answer calls and help the business clientele of Canada’s largest telecommunications company with their mobility services. This role requires a friendly nature and a desire to help others. Enjoy working from home Monday to Friday.

In this role, you’ll own a portfolio of small to mid-sized companies and productions from onboarding through post-launch, ensuring a smooth Wrapbook experience and driving long-term client value. You’ll guide customers through implementation and their first payroll, support ongoing adoption, and collaborate closely with Paymasters and cross-functional teams to deliver excellent service.