Drive and own Strategic partnerships with clients and act as the primary point of contact for assigned accounts.
Act as a trusted advisor to customers to drive adoption of solutions and ensure they leverage value.
Maintain customer engagement levels and support customer NPS scores.
PointClickCare helps providers deliver exceptional care. They are a leading health tech company that’s founder-led and privately held, empowering employees to push boundaries and innovate.
Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Help each new patient navigate the journey into care, from matching with the right therapist.
Be the first emotional touchpoint for individuals seeking mental health care.
Sailor Health focuses on revolutionizing mental health care for older adults, addressing a fast-growing and underserved healthcare segment in America. As a remote-first team, they are thoughtful and collaborative, rooted in purpose, although the exact size of their team is not mentioned.
Serve as the first-point-of-contact for phone, email, web, and chat inquiries.
Triage and convert incoming requests to determine priority, clinical risk, and required resolution path.
Maintain a high standard of customer service (empathy, clarity, accountability, follow-through).
Alphanumeric provides solutions for the healthcare and life sciences industries. They value people with a passion for customer service, who are able to problem-solve with a focus on strategic thinking.
Manage projects for public sector clients, overseeing scope and timelines.
Serve as a trusted advisor, anticipating customer needs based on data.
Coordinate across teams to optimize customer service delivery.
Granicus is dedicated to transforming the Govtech industry by uniting governments and their constituents through technology. With 25 years of experience, they serve 5,500 federal, state, and local government agencies, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Own the health and success of customers from go-live through to renewal.
Proactively engage clients and identify opportunities for growth.
Collaborate with product and engineering teams to drive product development.
Narvar simplifies the everyday lives of consumers by focusing on the post-purchase customer journey. They work with 1500+ brands and have served over 125 million consumers worldwide.
Troubleshoot issues and provide solutions with service.
Track support tickets and work with internal teams.
Roofr is obsessed with its customers and gathers feedback to shape its products. It connects solutions like payments and material ordering into a seamless platform, with an amazing culture, strong financials, and best-in-class company metrics, providing team growth and impact.
Receive and respond to customer inquiries and concerns, enhancing satisfaction.
Promote products and services based on customer needs and communicate issues.
Assure operational compliance with all Company policies, procedures, and regulations.
Genus is an agricultural biotechnology pioneer and a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. The company has a presence in over 70 countries with over 3,000 employees and is a leader in porcine and bovine animal genetics.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture, attracting top talent from across Canada, with employees who are ambitious, yet humble.
Lead and develop a high-performing CSM team, managing and mentoring Customer Success Managers across strategic Enterprise accounts.
Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation.
Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support, translating insights into opportunities.
Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 with backing from investors like OpenAI and Andreessen Horowitz; they are building a team rich in diverse backgrounds, experiences, and opinions.
Maintain and optimize organization of digital resources.
Facilitate internal team communications.
Accor Global Reservation Centre has been part of Moncton’s growth for over 30 years and is a local employer of choice. They are known for community contributions and creating memorable luxury experiences for guests.