Remote Customer service Jobs • Canada

As a Senior CSM, you will own the long-term, entire post-sale success of a portfolio of CPQ customers. You’ll act as a trusted advisor to executives and technical stakeholders alike, guiding customers through onboarding, adoption, AI enablement, and expansion.

In this role, you’ll work across a diverse portfolio of accounts, each with unique durations and business contexts. The SAM will be delivering both proactive and reactive support that drives customer success. This role also contributes to reviewing data and intelligence initiatives, enabling better outcomes and long-term value for customers and ServiceNow alike.

Provide first level customer service solutions regarding client products, building and maintaining positive customer relations by offering personalized solutions, exceeding expectations, coordinating with various functions within the company, scheduling service calls, troubleshooting technical issues, ensuring accurate data input, and demonstrating passion for customer service.

As a Customer Support Associate, you’ll be the first line of support for our nurse users and hospital leaders during standard business hours, ensuring users get quick, clear answers and a positive experience with M7 whenever they need help, playing an essential role in keeping nurses and managers supported throughout the day.

This role blends support, sales, and onboarding, leading demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video. The ideal candidate thrives in a fast-learning environment, takes pride in doing excellent work, and wants to be part of something that’s truly making a difference in the world.

The Customer Outcomes Principal Customer Success Executive will develop C-level executive relationships and relationship management across customer accounts, ultimately improving customer outcomes through product adoption and value realization. This role involves becoming a trusted advisor to C-level client leaders, facilitating customer success from strategic planning to execution, and managing large enterprise programs.

This position provides first-tier customer service support for inbound calls and emails to our call center from Canadian customers and vet practices. Tier 1 advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and retail partner CSRs on a wide variety of topics. T1 advisors can also expect to progressively learn more to resolve common customer issues.

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance. Field large volumes of inbound calls and chats and ensure best-in-class service standards. Strive to resolve customer issues and queries at first contact and escalate issues appropriately. Communicate effectively to build lasting customer relationships.

Provide friendly and efficient support to customers from a remote location. This role involves responding to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies, and resolving customer complaints. The ideal candidate is empathetic, patient, and enjoys solving problems while working independently.

The Dealer Support Representative will respond to inbound telephone calls and e-mails from dealerships, assist in troubleshooting and resolving inquiries, provide supplementary training related to Dealertrack Canada products and services, and discuss the benefits and features of any of the DT-suite of products.