Remote Customer service Jobs • AI

As a Senior CSM, you will own the long-term, entire post-sale success of a portfolio of CPQ customers. You’ll act as a trusted advisor to executives and technical stakeholders alike, guiding customers through onboarding, adoption, AI enablement, and expansion.

This role at AlphaSense marries technical knowledge with user understanding to maximize platform value. As the first line of support, you'll contribute excellent customer service, engage with product management, and help drive future product developments. Customer & Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense.

This leader will oversee the guest-facing service team and virtual property operations team, setting strategy and driving improvements in guest satisfaction, efficiency, and property quality. The leader will also bring experience managing adjacent virtual service functions, including Trust and Safety. This is a fast-moving role at a growing company.

As a CX AI Workflow Specialist, you will play a critical role in enhancing the effectiveness and consistency of Quince’s CX AI initiatives. You’ll lead quality assurance initiatives, design and maintain Agent Operating Procedures (AOPs), and partner with cross-functional teams to build and refine AI-enabled support workflows. This role sits at the intersection of CX, systems thinking, and AI tooling—and is ideal for someone who thrives in dynamic, fast-evolving environments.

As a Support Conversation Designer, you will empower both our customers and Support team by building and maintaining the AI-powered knowledge that fuels our customer-facing chatbot and internal AI Copilot. You’ll collaborate closely with Support, Customer Education, Product, and Engineering teams to ensure our AI tools deliver accurate, helpful responses while enhancing customer experience and support efficiency at scale.

ServiceNow is seeking highly motivated and professional individuals to join the Support Account Management (SAM) Services team. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

As a Service Design Specialist, you’ll play a pivotal role in revolutionizing customer support by designing, implementing, and refining AI-powered service experiences across the customer journey. You'll map support journeys, architect operationally robust workflows, and optimize interactions at every touchpoint. This role involves partnering cross-functionally with various teams to identify automation opportunities, drive continuous improvement, and embed service design into larger business transformation initiatives.

Own the complete provider journey across a dual-sided marketplace of general dentists and orthodontists. This role requires deep dental industry experience to design, lead, and scale all post-sale initiatives. You'll be building provider success systems from the ground up while implementing AI-first solutions at a fast-growing health tech company.

This VP of Customer Experience role at Appcues will lead the Customer Success and Support organization, focusing on elevating customer service, owning Gross Revenue Retention, managing a team of 15, and ensuring customers achieve measurable ROI through scalable systems and processes.

Seeking a Process and Solutions Specialist (Customer Support) to optimize customer support processes and implement innovative solutions. This role champions the voice of the remote customer, ensuring convenience and service quality. Focus is on improving process efficiency and increasing satisfaction through the successful implementation of scalable solutions across retail operations.