15 results
Filters
Be your own boss and create your own schedule. Health insurance reimbursements are provided. Enjoy paid trips to destinations like Ireland, Dubai, Amsterdam, and Iceland.
Pismo is seeking a transformative leader to build and scale a Client Success function for the EMEA region, owning the entire client experience and leading a team of Client Success Partners. Responsibilities include enhancing the post-onboarding experience, leading value mapping sessions, accelerating operational uplift strategy, deepening a data-driven culture, and serving as a senior point of contact for critical client situations.
This is a unique, high-impact opportunity that combines direct, client-facing ownership with the self-directed execution of a high-value AI/Automation project. You will gain deep domain expertise in fintech and private markets while delivering a tangible tool that significantly impacts our team’s efficiency and client experience.
Lead the transformation of NerdWallet’s customer support through AI, redesigning how we resolve customer issues, scale service, and improve satisfaction. Oversee both the strategic vision and day-to-day operations of our customer support organization, guiding it through a period of innovation and growth. Set direction and empower a talented group of customer service professionals and technical specialists to redefine how we deliver support.
This role involves working with high-value automotive customers as the Automotive AI - Dealership Success Manager. This is an opportunity to be at the forefront of the leading AI company in the automotive space and act like an arm of the dealerships you support. You will be charged with orchestrating a seamless onboarding experience and driving their ongoing success. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn.
This Customer Success Manager role is designed for a strategic partner who can guide clients through the end-to-end process of deploying AI-powered superhuman agents. You’ll combine project management, solution implementation, and strategic advisory skills to ensure customers achieve maximum value from their Superhumans. You will work closely with customers, internal product teams, and cross-functional stakeholders to oversee onboarding, manage implementations, provide thought leadership, and help customers scale their AI-driven initiatives.
Serve as the first point of contact for customers, troubleshooting issues and escalating complex inquiries as needed. Collaborate with product, design and engineering to continuously improve our products and the customer experience, advocating for customer needs and priorities. Handle operational requests and proactively drive improvements in our processes and internal workflows.
At 3E, the Director of Customer Support will elevate global support operations and set the standard for customer needs across regions and products. This leadership role unifies and evolves a support ecosystem across the U.S., Europe, and APAC, while driving results and meaningful change.
In this role, you will be responsible for the successful adoption of purchased AIRS offerings and driving the increased up-sell of additional services/products. You will ensure customers are maximizing their return on investment by owning the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers, as well as drive adoption and develop trusted advisor relationships with customer stakeholders.