Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.
Own a high-volume renewal portfolio for CaptivateIQ's Velocity segment, driving timely renewals and proactive risk management.
Partner cross-functionally with Customer Success, Sales, Finance, Legal, and Support to resolve blockers and maintain accurate forecasts.
Identify churn risk early, articulate value to transactional customers, and support save motions to improve retention.
CaptivateIQ is a SaaS company that provides a commission and incentive compensation management platform. It is a growing company with a collaborative, fast-paced culture focused on customer success and operational excellence.
Build and manage digital and 1:Many customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers.
Diagnose retention and expansion challenges across the ads portfolio, creating new frameworks for onboarding, adoption, renewal, and expansion.
Manage a small book of direct business with strategic relationships and quarterly business reviews while leveraging data to drive engagement.
Pacvue is a commerce media operating system that powers over $12 billion in advertising spend across 100+ retail media networks. As of 2025, it serves 70,000+ brands and agencies and represents 12% of global retail media ad spend excluding China.
Provide timely, professional customer support and resolve inquiries across international markets.
Identify business opportunities and conduct prospecting activities for sales development.
Manage interactions and maintain accurate records using CRM and support platforms like Zendesk or HubSpot.
Jobgether uses AI-powered matching to connect candidates with remote roles. They focus on streamlining hiring through technology and serve global clients.
Manage and maintain CRM platforms like MLOFLO daily, including campaign health, contact records, and lead routing.
Create professional marketing content using Canva or Adobe Express, and maintain social media calendars.
Deliver weekly and monthly reports on campaign performance and referral tracking.
A growing mortgage lending operation based in Plano, Texas, seeking a Virtual Assistant to manage their marketing technology stack and CRM platforms. They are a high-producing business focused on systems and output, working with a small team of two people.
Manage leads, maintain CRM, and schedule qualified appointments for a mortgage professional.
Conduct professional follow-up via phone, SMS, and email, and qualify leads with a personalized approach.
Organize CRM pipelines, track follow-ups, and support referral outreach and administrative tasks.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. They offer free training, support, and a vibrant community for contractors.
Develop a thorough understanding of Duolingo products and support resources to provide accurate information.
Handle a high volume of client interactions while maintaining professionalism and a positive approach.
Utilize CRM and internal systems to document and track requests accurately.
Duolingo is an education technology company dedicated to developing the best education in the world and making it universally available. The company helps millions of learners build new skills across languages and other subjects, and seeks a Client Success Associate who communicates clearly and enjoys solving problems.
Build and maintain strong client relationships, serving as the primary contact for inquiries and escalations.
Develop and execute customer success plans, monitor health, and identify growth opportunities.
Track key metrics like satisfaction and retention, gathering feedback for product improvement.
Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. As a company, they offer a collaborative and supportive work environment with opportunities for professional development.
Deliver thoughtful, personalized customer support across email, live chat, and phone.
Assist customers with orders, shipping, returns, subscriptions, and account-related needs.
Provide knowledgeable product guidance and resolve concerns with care and sound judgment.
Oak Essentials is an elevated apothecary brand that values the ritual of everyday living, creating indulgent and effective products for daily routines. The company is committed to a diverse and inclusive workplace, growing its team with varied voices and viewpoints.
Manage the full inbox for assigned functions, responding to inquiries within established service levels and ensuring timely, professional communication.
Categorize, prioritize, and resolve learner inquiries, escalating when necessary, and identify patterns to recommend process improvements.
Collaborate with peers and departments to resolve complex issues, support overflow operations, and assist in pre- and post-semester projects.
Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. With nearly 5,000 nursing graduates, the company promotes a positive work-life integration and an environment for professional development.