Remote Customer service Jobs · CRM

• Manage inbound and outbound calls effectively.
• Build sustainable relationships and trust with customer accounts.
• Ensure customer satisfaction in every interaction.

Jobgether is a platform that helps job seekers find employment opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Handle incoming technical support customer requests escalated by front-line support.
• Serve as a customer care agent for an assigned customer base or product area.
• Research and troubleshoot customer requests, analyze needs and determine problem source.

Cox Automotive is committed to stellar experiences for drivers and dealers alike, transforming the way the world buys, owns, sells – or simply uses – cars through groundbreaking technology. At Cox Automotive, employees enjoy the people-centered atmosphere that is central to life at Cox.

• Manage inbound and outbound communications to address guest experiences post-service
• Provide empathetic conflict resolution and mediation to support guest retention and satisfaction
• Serve as a guest advocate by reporting trends, high-risk, and sensitive situations to management

Jobgether is a platform that connects job seekers with employers. They use AI to match candidates with roles and streamline the application process.

• Respond to customer requests via multiple channels, updating CRM systems.
• Build strong customer relationships by handling inquiries with speed and professionalism.
• Promote customer retention and loyalty by supporting successful inquiry outcomes.

Concentrix is a global technology and services leader that powers the brands of the future. They help well-known brands improve their businesses with technology and integrated solutions in over 70 countries and have over 440k+ employees globally.

• Lead and develop a high-performing Customer Success team.
• Drive customer retention, expansion, and satisfaction at scale.
• Champion the customer voice and maximize engagement.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• You will own the communication lifecycle of every project.
• Send clear, frequent updates at every major project stage.
• Serve as the main point of contact while work is in progress.

The client is a U.S. based residential services company operating in the construction and insurance restoration space. They rely on structured workflows, clear communication, and consistent follow up to keep jobs moving and clients informed.

• Troubleshoot product and technical issues
• Communicate with clients by phone and email
• Document solutions in reusable articles to support future issue resolution

Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and are known for investing in their people and new advanced technologies.

• Manage and guide all aspects of customer and consumer service delivery for our luxury brand portfolio.
• Oversee consumer service (product, warranty, and technical support) and customer service (B2B order entry and fulfillment), ensuring quality and consistency across channels.
• Maintain strong collaboration with supply chain and distribution operations to optimize order fulfillment and reduce service friction.

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. They believe their work and their brands can have incredibly positive impacts for not just business and shareholders, but for people and the planet, too.

• Handle order entry and resolution with precision and professionalism.
• Provide accurate product and order information, and resolve issues.
• Manage time effectively and prioritize tasks strategically.

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. They specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

• Lead and develop a high-performing Customer Success team.
• Optimize customer journeys, enhancing onboarding, adoption, and long-term success.
• Leverage data insights and customer feedback to drive continuous improvement.

Jobgether is a company that uses an AI-powered matching process to ensure job applications are reviewed quickly and fairly. They identify top-fitting candidates and shares this shortlist directly with the hiring company.