As our Head of Customer Success, you'll build and lead our customer success function from the ground up. Your primary mission is simple but crucial: make our customers happy. You'll be the voice of the customer within our organization and the face of our organization to customers.
Job listings
This position supports a large network of veterans, relying on excellent people skills and a desire to uphold the mission “to protect every child and serve all working people and leave no veteran behind”. This 100% remote position offers the flexibility to choose convenient working hours.
You will be responsible for providing exceptional customer service to our valued clients by acting as the primary point of contact. Handling inquiries, issues, and concerns through various channels such as phone, email, and chat; your quick thinking, excellent communication skills, and empathetic attitude will be essential in ensuring a positive client experience.
Provide exceptional customer service through virtual chat support. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment. Plays a crucial part in ensuring customer satisfaction and retention. Responsibilities include responding to customer inquiries, providing product information, and escalating complex issues.
The Customer Success Manager is responsible for building relationships with our existing customers from onboarding & implementation through to managing the entire customer journey and expanding and renewing contracts. With a deep understanding of the customer needs and the Overstory product, the goal is to make customers successful.
The Complaints Handler plays a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.
We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. As the frontline of our customer experience, you will respond to support requests via email and phone and resolve technical issues to keep our clients up and running. This is a remote, part-time role.
Engage with customers in real-time via live chat to provide support and assistance, resolving inquiries and issues promptly. Complex issues are escalated, and accurate records of interactions are maintained. Providing feedback on common customer issues is also a responsibility.
Looking for a dedicated professional to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Seeking individuals dedicated to delivering exceptional customer service experiences to lead and inspire teams.
Provide real-time support to customers through live chat. Responsibilities include responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction. The ideal candidate will have excellent written communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced environment. Experience with live chat support is a plus.