Serve as the primary point of contact for assigned customer accounts, building trust and fostering long-term relationships
Drive adoption and success of cloud infrastructure and automation solutions, ensuring customers achieve their desired outcomes
Monitor and analyze customer data to identify trends, risks, and opportunities for improvement
Jobgether is connecting candidates with companies using an AI-powered platform. The company seems to foster a diverse, international, and supportive team culture that emphasizes quick, objective, and fair application reviews.
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Provides timely and accurate support to hosts across tickets, email, and phone, addressing a wide range of topics including policies, platform usage, and financial matters.
Navigates complex situations with clarity, offering thoughtful options and guiding hosts toward effective resolutions.
Helps hosts understand PadSplit’s policies and procedures, while ensuring they feel confident using the platform.
PadSplit is a real estate platform in the shared housing industry, committed to providing affordable housing for low-income earners and helping solve the affordable housing crisis. The company was founded in 2018 and is on a mission to change the world, one room at a time.
Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk.
Act as an advocate for the client's needs and speak confidently and professionally with clients.
Ylopo, LLC is a marketing and technology company providing internet marketing services and lead generation and engagement software to real estate agents. They offer personal development, mentorship, and recognition within a supportive and caring environment dedicated to continuous learning and growth.
Assist clients with hotel searches and confirmations.
Ensure booking accuracy and timely communication.
Handle customer questions professionally.
Destination Knot supports travelers with hotel selections, reservations, and guest inquiries. They value customer-service excellence and attention to detail to ensure smooth travel experiences.
Provide excellent customer service and product information to patients and providers.
Support field teams, operations, and sales by delivering timely feedback.
Proactively create a better patient experience.
Apria Healthcare's mission is to improve the quality of life for patients at home by providing home respiratory services and select medical equipment. They strive to meet the needs of their patients with empathetic, thoughtful, and compassionate people.
Assist with reservation requests, confirmations, and scheduling updates
Respond to guest inquiries via email, phone, and messaging platforms
Maintain accurate records, calendars, and service documentation
Destination Knot is a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. They prioritize organization, clear communication, and delivering a consistently positive client experience.
Protect users by investigating potential fraud and policy violations.
Verify new employers via phone and email to ensure a high-quality experience.
Review job advertisements to ensure compliance with guidelines.
ZipRecruiter is a leading online employment marketplace, using AI to connect businesses and job seekers. They have the #1 rated job search app and offer innovative mobile, web, and email services to actively connect people to their next great opportunity.
Build and maintain strong relationships with key clients, serving as their trusted advisor.
Develop and implement strategic account plans to drive customer success and maximize value.
Champion the voice of the customer within the organization, advocating for product enhancements.
Simpplr is the AI-powered platform that unifies the digital workplace. They bring together engagement, enablement, and services to transform the employee experience, streamlining communication and automating workflows. Simpplr is headquartered in Silicon Valley with global offices and is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.
Respond to calls, emails, and requests for technical 1st level support.
Analyze technical problems with cars, LGV, and HGV and provide technical assistance.
Track incidents in the internal incident management system and maintain communication.
Bosch aims to transform ideas into technologies that improve the quality of life. They operate in fields like Mobility Solutions, Consumer Goods, Industrial Technology, and Energy and Building Technology.