The Agent Enablement & Vendor Operations Specialist supports agent performance, manages vendor relationships, handles complex escalations, and optimizes operational workflows to drive efficiency and service excellence, ensuring BPO partners meet key performance metrics and customer experiences are continually improved.

The Support Specialist I provides first level assessment, support, and resolutions. This position is responsible for delivering quality customer service and handling daily support requests for our colleagues received via phone calls, chat, or self-service incidents. Additionally, the Support Specialist escalates any unresolved issues to ensure a timely resolution.

This role provides ongoing customer contact and support to ensure complete customer satisfaction. It requires answering phones, directing calls, completing closing protection letters, conducting searches, and assisting the scheduling team. Additional duties include scanning, shipping, and customized mailings.

Provide superior customer service to existing customers by addressing their needs and concerns via phone and email while following company standards. Service includes responding to inquiries regarding payments, policy changes, and cancellations.

The A/R Call Center Representative will answer calls from patients, providing accurate answers to their questions and addressing concerns about insurance billing, payment responsibility, or refunds. Responsibilities include accurately answering incoming phone calls and ensuring patient information accuracy.

Work with customers experiencing financial difficulty and struggling to make their contractual payments. Interact with customers to understand their circumstances to ensure we can offer a solution which is both affordable and sustainable and meets their individual needs.

Build awareness about the NYHER program and Medically Tailored Meals from Mom’s Meals throughout New York communities. Create an organized network of contacts and target organizations within internal systems. Engage and participate in Social Care Network Meetings and Webinars. Attend and grow network of community events. Build strong relationships with Community Based Organizations, Enhanced Care Management Providers, Clinics, Hospital and Health systems.

As a Patient Care Services Representative, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging customer problems, ensuring a seamless experience for patients.

Assist clients in booking their dream vacations, ensuring they receive top-tier service and the best travel experiences possible. Provide expert recommendations based on clients’ travel preferences and budgets. Collaborate with top travel suppliers to secure the best deals and promotions.

As the CS Engagement Lead, you will lead and inspire a team of proactive customer service professionals to engage with potential and existing customers. Your hands-on leadership will be critical to driving customer acquisition, satisfaction, and retention, requiring a deep understanding of customer behavior and a data-driven approach to performance.