Oversee daily workflow functions for Periscope requests and assessments
Assist health plan partners and clients with service requests
Maintain accurate record keeping of client communications
Founded in 1997, The Periscope Group is a privately held consulting company providing accurate, timely, and objective reports that help medical management teams serve their most vulnerable populations. Their services now reach all demographics and lines of business across 46 states.
Host and facilitate live rooms, guiding the flow and engagement of live experiences.
Support creators and users by answering questions in real time and assisting with platform tools.
Uphold community standards, fostering a welcoming environment and moderating content.
Cantina Labs is a social AI company, developing a suite of advanced real-time models that push the boundaries of expression, personality, and realism. They build and power ecosystems. Cantina, their flagship social AI platform, is just the beginning.
Act as a first point of contact for all day-to-day questions received via Alt Legal’s support email, live chat, and phone line.
Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams.
Alt Legal is changing how trademark professionals manage global intellectual property, helping legal professionals efficiently handle filings, manage deadlines, and identify infringement. They are trusted by over 1,000 global law firms, IP boutiques, and Fortune 100 companies, and recognized as one of the most respected trademark companies in the IP world.
Outbound calls, calling members to inform them of their Specialist Management Solutions benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
Receive inbound calls from members to educate them on their Specialist Management Solutions benefits and provide guidance with appointment scheduling
Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism
Lantern is a specialty care platform connecting people with the best care when they need it most. They curate a Network of Excellence comprised of the nation’s top specialists for surgery, cancer care, infusions and more, delivering excellent care with significant cost savings to employers and their workforces.
Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end users on how best to use PerfectServe’s phone, mobile, and web applications
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. With an 88% growth rate over the past three years they need strong team members to help them continue to grow!
Be the face of Insider One to our clients, bridging their needs and our technology.
Ensure clients utilize our technology effectively to receive world-class service.
Develop and maintain key account plans to boost the value we add to client organizations.
Insider One provides a platform for marketing and customer engagement teams, unifying data, personalization, and journey orchestration. They have 1,500+ team members across 30+ offices and are backed by investors such as Sequoia Capital and General Atlantic.
Represent the Ollie brand voice to our current and prospective customers.
Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
Ollie is dedicated to improving the lives of pets and pet parents nationwide by providing human-grade pet food tailored to each dog’s nutritional needs, delivered directly to customers’ doors. As a growing team, they foster a company culture that values its work and team members.
Answer Inbound Calls & SMS: Respond to pet parents with warmth and efficiency, helping with appointment questions and rescheduling.
Vet and Confirm Online Bookings: Review, verify, and finalize online appointment requests, ensuring every detail meets Barkbus’ standards.
Support Rescheduling: Work closely with clients to accommodate changing schedules, finding solutions that deliver joy and minimize hassle.
Barkbus is the nation's premier mobile dog grooming company. They are a dog-loving team taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry; they are the fastest-growing pet health & wellness startup in the country.
Assist clients in selecting and booking hotel accommodations.
Provide accurate information on hotel amenities, pricing, and availability.
Respond promptly and professionally to client inquiries via phone, email, or online chat.
They are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. They are committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction.
Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting over 20 million active users. They pride themselves on trust, safety, and market accessibility, scaling and diversifying their portfolio while growing with the gaming community.