As the Implementation Manager, you will be the primary contact for customers transitioning to Thatch's platform, ensuring a smooth onboarding. You will manage client relationships, collaborate with internal teams to deliver exceptional service, lead the implementation process including setting up the Thatch instance and launching open enrollment.

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries as the first point of contact for customers seeking assistance involving providing prompt and effective solutions, ensuring customer satisfaction, and laying the groundwork for a positive support experience during European business hours.

As a ‘doer’, you will ultimately be responsible for the crucial, tactical fundamentals of a software application deployment, and the success of the day to day dynamics between the Vector team and our customer. A successful candidate will demonstrate strengths in interpersonal skills and communication. Able to travel up to 50% to customer locations.

The Customer Service Representative assists customers with pre/post-sale questions, basic installations, and problem resolutions by receiving calls, emails and web chats. They will be directly responsible for guiding and assisting all customers, focusing on guidelines, using their time effectively and following-up in a timely manner.

Assist clients in planning and booking their ideal vacations by providing expert guidance on travel options, coordinating reservations, and ensuring a smooth experience from start to finish. If you have a passion for travel and love helping others plan memorable trips, this could be the perfect opportunity for you!

Assist clients in booking flights, hotels, and vacation packages, providing expert recommendations and ensuring a smooth booking experience. Manage reservations, address changes, and stay updated on travel trends to provide the best advice. Deliver exceptional customer service before, during, and after clients' travels.

We are looking for a Player Outreach Manager to join our DECA team and take care of and foster relationships with our highly engaged players. Helping to improve retention and engagement while providing essential feedback to our game teams.

Our customer service team offers candidates the opportunity to make a meaningful impact by providing exceptional support to our valued customers. Serve as the first point of contact for our members and healthcare providers, assisting with inquiries and providing information about member eligibility and benefits. Resolve any emerging problems that members and providers face with accuracy and efficiency.

The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence. Responsibilities include handling high amounts of incoming calls and providing accurate information.

As the Customer Support Specialist, serve as the first point of contact for customers, managing phone inquiries and a ticket queue system. Troubleshoot technical issues, provide step-by-step solutions, and escalate complex problems. Strong communication skills are essential to explain technical information in a clear and customer-friendly manner.