Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges.
Guide high-volume senders through migrations and IP warm-ups to protect sending reputation.
Build ISP relationships, conduct performance analyses, and provide strategic improvements.
Hightouch is an Agentic Marketing Platform that powers end-to-end campaigns with a Composable CDP. Founded in 2019 and headquartered in San Francisco, the team is ambitious and impact-driven, with humility and kindness core to its culture.
Maintain and develop the internal knowledge database, ensuring employees have access to up-to-date, understandable, and practical information.
Create and update Standard Operating Procedures (SOPs) in the document management system.
Prepare complex processes, guidelines, and technical content in a clear, practical, and target-group-oriented manner.
Redcare Pharmacy is Europe's leading online pharmacy, driven by engaged teams and cutting-edge innovation. The company strives to create a pleasant and cooperative work environment where every employee feels comfortable contributing to the vision 'Until every human has their health'.
Manage customer inquiries and process healthcare information requests accurately and confidentially.
Provide excellent customer support via phone, email, and written communication while documenting all interactions.
Maintain strict confidentiality of healthcare data and comply with HIPAA and privacy standards.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates remotely and focuses on efficient, fair recruitment processes.
Coordinate and manage tickets in ServiceNow, ensuring proper prioritization, assignment, and flow.
Identify recurring patterns in ticket data and propose improvements to increase queue management efficiency.
Prepare clear process documentation, visualizations, and monthly service reports for clients.
Software Mind develops impactful solutions for global companies. The company fosters a culture of openness, respect, and grit, with a focus on enjoyment and growth.
Conduct outbound calls to pharmacies to support patient care initiatives and address medication-related cases.
Communicate professionally with pharmacy staff and clinical teams to resolve issues and gather information.
Maintain accurate documentation and records within internal software platforms to ensure compliance.
The partner company is a fast-growing healthcare technology organization that connects patients, providers, and pharmacies to improve healthcare outcomes. It has a mission-driven and supportive team culture, focusing on improving patient care through innovative technology.
Conduct outbound calls to hospitals and clinics to complete brief surveys on after-hours and emergency response protocols.
Accurately document responses while following call scripts and maintaining professionalism.
Handle a high volume of calls and protect confidential information in a remote environment.
Five Star Solutions is a staffing and support company serving healthcare clients. They are currently hiring for this role with a focus on remote work and professional communication.
Assist clients with booking requests, scheduling, and reservation coordination.
Communicate with clients via email, phone, and messaging platforms to provide updates and support.
Accurately enter, update, and maintain client information and booking details.
Destination Knot is a client-focused coordination and services company that supports individuals and families with planning, scheduling, and reservation-related needs. We prioritize organization, responsiveness, and a high standard of client experience across every interaction.
Manage post-PTO service requests requiring site visits from intake through scheduling and execution readiness.
Triage cases, define scopes of work, select service resources, and maintain accurate case pipelines in Salesforce.
Communicate with customers proactively, review partner quotes and invoices, and collaborate with internal teams to resolve blockers.
Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative software, financial products, and services for whole home electrification. We foster a promote-from-within culture with unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans, prioritizing people, planet, and profit.
Making calls to potential members to identify needs and provide information about services.
Answering questions about Nadia Care and the membership journey.
Checking eligibility, registering members, and maintaining databases.
Nadia Care is a maternal health company reimagining maternity care to improve pregnancy, birth, and postpartum outcomes for underserved communities. They are a high-growth startup with values of empathy, collaboration, and resilience.