Act as the single point of contact for plan sponsors, delivering superior customer service and solving issues.
Communicate key plan features, assist with compliance, and manage annual testing and reporting.
Maintain up-to-date knowledge of ERISA legislation and collaborate cross-functionally to optimize customer plans.
Human Interest is on a mission to ensure that all workers have access to retirement benefits by making it affordable for small and medium-sized businesses. It is a high-growth fintech company backed by top investors including BlackRock, SoftBank, and TPG, and has been recognized as a Great Place to Work.
Partner with Customer Success to identify and support at-risk customers, using data to drive engagement and retention.
Analyze customer and product data to uncover behavior patterns, root causes of churn, and actionable recommendations.
Work cross-functionally with Product, Engineering, and Sales to address customer issues and validate product improvements.
GoGuardian is an outcomes-focused learning company building K-12 solutions to improve learning environments. They are a remote team of diverse, mission-driven employees committed to their customers and each other.
Conduct challenging conversations to assess and manage caseloads of potentially vulnerable customers with empathy and professionalism.
Collaborate with relevant agencies and stakeholders to gather and verify information, making reasoned judgments on complex cases.
Maintain multiple cases simultaneously, ensuring timely and confidential handling while adhering to legal and policy requirements.
We are a global leader in customer experience management, providing outsourced contact center solutions. With over 410,000 employees worldwide, we foster a culture of empathy, collaboration, and continuous improvement.
Manage client relationships for Fortune 1000 companies as primary contact, driving account growth and long-term value.
Deliver regular client reviews, status meetings, and presentations while advising on social media strategy.
Support project setup, maintain Salesforce records, and collaborate with internal teams and partner agencies.
ICUC is the global leader in Social Media solutions for over 20 years. With over 350 employees across 35 countries, their culture is built on meritocracy and passion.
Provide first-line support to customers and internal users via chat, email, and phone in English.
Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.
Manage customer onboarding and support to ensure success with our software.
Respond to support tickets, resolve ambiguities, and deliver optimal solutions.
Identify opportunities for additional modules and inform customers of new features.
EHS Insight provides environmental, health, and safety software used in over 120 countries. We are a fast-growing, engineering-led company with a remote-first culture, trusted by hundreds of thousands of employees.
Build and maintain trusted relationships with institutional customers in medical education.
Drive customer adoption, retention, and renewal readiness while identifying expansion opportunities.
Collaborate with internal teams to enhance customer success processes and influence product decisions.
The partner company provides technology solutions for medical and health sciences education programs. They are a remote-first organization with a collaborative and purpose-driven team.
Provide exceptional client service through virtual channels, including Zoom and phone appointments.
Develop leadership skills by coaching team members and contributing to a positive remote environment.
Receive structured mentorship, professional training, and performance-based advancement opportunities.
This company provides client service and leadership development opportunities for remote professionals. The company size is not specified, but it offers structured mentorship and a supportive remote culture.
Own a portfolio of SMB customers, serving as a key point of contact through shared support channels and customer calls.
Develop high-quality onboarding resources, documentation, webinars, and educational content to help customers become productive and self-sufficient.
Support customers in solving complex product and workflow challenges by understanding their needs and recommending effective solutions.
The company is a SaaS provider that helps early-stage businesses adopt and derive lasting value from a complex product. The team is fast-moving, collaborative, and values continuous learning, independent problem-solving, and ownership.