Remote Customer service Jobs · Communication

At INFUSE, they're seeking a passionate Client Success Specialist to join their team, where your efforts directly contribute to their clients' satisfaction and the company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same.

The Returns Processing Agent will manage and administer transactional processes associated with the reverse distribution of operations to ensure compliance and accuracy of downstream reporting systems. This position will work directly with stakeholders and customers to validate return accuracy and resolve discrepancies while remaining within compliance guidelines and ensure customer service level expectations are achieved.

This role manages District and School level accounts, and you will drive successful implementations at scale while also achieving Renaissance’s business outcomes. You will drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, and defining success criteria to help them achieve their goals; build, manage, and leverage key stakeholder relationships to build awareness across the entire district.

Serve as the primary financial contact for caregivers during onboarding into behavioral health services reviewing and explaining insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner. You will answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries, and collaborate with the Care Coordination and Clinical teams.

The Strategic Account Coordinator serves as the direct liaison between the client, sales, and production facilities, ensuring timely and accurate production of the client’s program(s). Serves as the primary point of contact for mid to large-size clients, focusing on the execution of client programs in order to achieve the objectives of the service agreement in compliance with client expectations, company policies, quality, and profit requirements.

As a Customer Care Specialist, you’ll be an advocate for our customers and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.

As a Customer Support Level 2 Regular, you will handle a wide range of inbound customer inquiries, serving as a primary problem-solver for complex issues. You're expected to independently resolve most issues, ensuring customer satisfaction through empathetic communication and deep product knowledge, adapting to diverse customer needs.

As a Customer Support Specialist, you are a pivotal member of our support team, responsible for resolving a wide range of customer issues. You will leverage your deep product knowledge and problem-solving skills to provide effective solutions, ensuring a high-quality customer experience. This role involves direct customer interaction and collaboration with other teams.

As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers. This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests.

The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience. The ideal candidate is positive, detail-oriented, and skilled in communication and negotiation.