As a Seasonal Benefit Customer Service Representative, you will help plan participants through the enrollment process and when making updates to their health care and/or pension plans. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience, providing customer service in a remote work environment.
Onboard new and migrating customers, transferring their data into Central. Review data for accuracy. Coordinate with teammates to complete migrations quickly and smoothly. Track progress, flag blockers, and ensure no steps are missed. Identify process improvements to make onboarding faster and easier each time.
Drive the success of Fortune 500 customers by owning the customer relationship from adoption to renewal and expansion. Drive product utilization, optimize configuration to maximize value, advocate internally for product improvements based on customer feedback, and showcase business impact to customer executives in the form of Business Reviews.
Join Nozomi Networks as a Customer Success Manager! Engage and build meaningful relationships with Critical Accounts driving high customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate.
This role ensures a seamless post-sales experience by managing customer transactions with precision and care. The Customer Care team oversees the delivery of Esri’s industry-leading Geographic Information System (GIS) products, ensuring timely and accurate fulfillment. The individual in this position plays a key role in exceeding customer expectations by consistently delivering an exceptional service experience.
Assist patients and their families in understanding Equip’s insurance coverage, billing process, payment plans, and any aspects of the patient financial account. Financial Counselors serve as a liaison between patients, supports, care team members and insurance plans. As a primary point of contact, they provide an unparalleled service experience. Financial Counselors are also responsible for service recovery and conducting reactive outreach to resolve billing concerns and ensure patients remain engaged in treatment.
As the Manager of Customer Success, you’ll play a key role in leading the Customer Success team within VLogic to ensure client satisfaction and retention, drive product adoption, and contribute to revenue growth. You’ll be the expert in building strong relationships with clients and developing strategies to maximize value for our customers. You’ll work with the CSM team and cross-functionally to address client needs and feedback.
The Tier 2 Support Technician will work with our growing customer support team to deliver excellent service to our end users (restaurant guests) and clients (restaurant owners). Success in this role requires a talent for real-time, efficient problem-solving, and technical communication skills to provide support to resolve day-to-day issues.
Assist customers with technical issues associated with our products and services by resolving questions, recommending technical solutions and guiding product users through features and functionalities. Diagnose and troubleshoot technical issues, including heavy android application support using provided tools. Track calls to resolution and properly escalate unresolved issues to appropriate internal teams.
You will drive and grow important relationships by helping our customers find new ways to use our platform. You will also directly manage and work closely with a team of Research Advisors to design, recruit, and field research projects for our customers. You will have a chance to make a real difference for Dscout’s customers and build your career in the worlds of customer success and research.