Remote Customer service Jobs · Communication

• Deliver exceptional customer service across phone, chat, and email, building strong rapport and taking full ownership of issues.
• Actively listen to understand root causes, communicate empathetically, and turn dissatisfied customers into loyal advocates.
• Collaborate with internal teams, document interactions accurately, and contribute to continuous improvement through customer insights.

Finom is a European tech startup offering an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With around 800 employees, the company has raised $346 million and fosters an innovative, start-up culture that empowers employees to make a real impact.

• Manage a portfolio of customers across Australia and New Zealand, driving retention, growth, and long-term success through proactive engagement and strategic conversations.
• Monitor customer health signals, identify at-risk customers early, and execute success plans to reduce preventable churn while leading retention conversations.
• Collaborate with Product, Marketing, Sales, and Support to share customer insights, improve the customer experience, and contribute to global Customer Success initiatives.

EverCommerce is a leading service commerce platform providing tailored SaaS solutions to simplify and empower service professionals in Home & Field Services, Health Services, and Wellness industries. Timely and SalonBiz, part of the EverWell vertical, serve over 30,000 customers in 100 countries, aiming to build the leading platform for beauty professionals as part of a larger ecosystem focused on growth and innovation.

• Quickly troubleshoot technical issues and follow clear procedures to support customers via phone and email.
• Monitor automated alerts and escalate outages within 15 minutes during service disruptions.
• Communicate effectively with customers while maintaining strong call control and calm under pressure.

Pilot Fiber is a telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston. They are a growing team that values tech-savvy individuals who can thrive in a remote, flexible work environment.

• Collaborate on treatment plans with doctors in real-time to review and refine case designs for optimal patient outcomes.
• Provide live clinical support via phone, chat, and video to troubleshoot issues and offer empathetic customer service.
• Facilitate cross-functional communication between doctors and lab teams to translate clinical feedback into production results.

Dandy is transforming the dental industry, valued at over $400B, by building the operating system for dental offices globally. Backed by top venture capital firms, we empower clinicians with technology and support to achieve more for their practices.

• Troubleshoot customer issues within our applications to determine next steps.
• Support customers via tickets, phone, email, and virtual meetings to optimize their use of software.
• Create training documentation and knowledge articles to help deflect new cases.

Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses. The company focuses on building a diverse and inclusive workforce with core values of purpose, passion, and continuous improvement.

• Provide support and case management for families enrolled in the Exceptional Family Member Program across Army installations.
• Coordinate services, resources, and referrals to ensure families receive appropriate assistance and guidance.
• Maintain documentation and collaborate with installation agencies to address unique family needs.

Army Community Service provides support programs for military families across Army installations nationwide. They operate a large, structured agency environment focused on serving Exceptional Family Member Program needs.

• Respond to new inquiries from Facebook and Google Ads via phone, SMS, WhatsApp, and email.
• Book free introductory guitar lessons and manage CRM records in GoHighLevel.
• Track lead progression, generate weekly reports, and re-engage former students.

20four7VA is a company that connects offshore independent contractors with clients worldwide, primarily in developed markets. They offer remote services and support a community of contractors with training, guidance, and various open roles.

• Answer incoming calls from clients in a professional and courteous manner.
• Follow up with customers regarding inquiries, appointments, and ongoing requests.
• Prepare and send estimates accurately and in a timely manner.

We are a company providing customer service solutions. We are a supportive team offering long-term remote opportunities and professional growth.

• Process verifications via telephone, email, and fax to confirm employment, education, and credentials.
• Conduct outbound calls and analyze data to ensure accurate pre-employment screening.
• Maintain performance goals and handle sensitive information confidentially.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team focused on individual excellence and diverse, inclusive culture.

• Support prospect onboarding by scheduling Introductory Sessions for inquiries.
• Manage active member communications and address customer service needs.
• Respond to inquiries across phone, email, and social media including Facebook, Instagram, and YouTube.

FastFit is a fitness company that manages prospect onboarding and customer service for its brands including The Perfect Workout. The company is hiring a temporary, part-time remote coordinator to join its Acquisitions Support Center team.