Evaluate customer interactions across calls, emails, and chats to ensure consistency with brand standards.
Provide structured feedback to supervisors and support coaching to improve agent performance.
Identify trends and gaps to drive continuous improvement in processes and training.
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource, and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Drive implementation and deployment of Higher Logic's private white-label community software for customers.
Serve as primary point of contact, managing multiple simultaneous implementations using standard project management methodology.
Provide user training, elicit feedback, and work cross-functionally to resolve issues and collect requirements.
Higher Logic has been the industry leader in building community and engagement solutions since 2007. We’re a thriving company made up of authentic people and unique perspectives.
Handle inbound service and reservation calls with professionalism and care.
Resolve customer requests efficiently, aiming for one-call resolution whenever possible.
Use internal tools and resources to independently assist customers.
World Travel Holdings is the nation's largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, they offer a people-focused culture with a strong commitment to employee engagement and remote work.
Collaborate with Nurse Coordinators to support patients and manage testing logistics.
Assess patient needs with a focus on customer support, problem solving, and relationship management.
Use business system tools like QlikView and Salesforce to influence ongoing testing and drive revenue.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions, caring deeply for their work and each other.
Resolve customer inquiries related to payroll processing, discrepancies, and platform usage across email, chat, and phone.
Follow internal workflows and documentation to consistently handle cases and meet service level agreements.
Build foundational payroll expertise by learning rules and escalating complex issues to senior team members.
Remote helps businesses recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce operating across six continents with a future-focused, async work culture.
Assist customers with inquiries related to audiobooks, music, and digital content.
Provide friendly, accurate, and professional support while resolving issues efficiently.
Represent the client's brand with excellence to ensure a positive customer experience.
Sutherland is a global leader in customer experience and business transformation. We are a large company with a supportive international work environment and offer career growth opportunities.
Assist customers over phone, email, and chat with product and service questions.
Proactively identify solutions and resolve issues from start to finish.
Provide best-in-class service in a fast-paced environment with technical support.
Koala Health simplifies pet healthcare by delivering medications and health products directly to pet parents. It is a fast-growing veterinary pharmacy with a remote-first culture built on flexibility and trust.
Drive continuous improvement initiatives across the support function by analyzing data and implementing scalable solutions.
Own the end-to-end improvement cycle using a Measure, Identify, Improve, and Automate philosophy.
Collaborate with teams to spot inefficiencies and design AI-driven solutions to enhance customer experience.
Goodlord provides a platform to simplify renting for agents, landlords, and tenants. With around 350 employees, the company fosters a supportive, energetic culture and is Great Place to Work certified.
Drive retention and growth by building trusted relationships as the primary customer contact throughout the lifecycle.
Mitigate risk through early intervention and develop Save Plans to protect ARR and reduce churn.
Serve as an internal advocate for customer feedback, influencing product roadmap and building advocates.
Hyland pioneers the Content Innovation Cloud, delivering enterprise intelligence to organizations worldwide. With nearly 4,000 employees, they foster an employee-centric culture focused on career development, wellbeing, and community impact.
Evaluate social media ads for relevance, accuracy, and appropriateness using an external platform.
Commit to one hour daily, five days a week, assessing ads on a personal computer.
Share insights on ad preferences to improve online advertising strategies.
CrowdGen by Appen connects businesses with a global network of independent contractors to improve AI and digital content. As a large platform, it focuses on flexible, project-based opportunities for remote contributors.