This position is responsible for coordinating the internal service process for assigned personal lines and/or private client services. Newfront values investing in our people for development and professional growth while living Newfront's ethos of Work. Love. Play. Opportunity to help clients with unique problem-solving opportunities and uncovering, understanding, and designing strategies to help clients mitigate deep risk.
This position is business development oriented and requires an individual who works well with people. The role involves screening potential client calls, ensuring operational excellence, and handling a large volume of incoming client calls. Candidates with experience in call centers are preferred, as this position will often be the first line of contact for potential clients.
As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in a fast-paced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.
This role is to manage and grow our online community. Fostering a positive and engaging environment, ensuring prompt and professional customer service, and maintaining strong community relationships. The ideal candidate is highly organized, proactive, and an excellent communicator, with a strong background in customer service and community management.
Provide customer support to customers across Germany from your home in Spain. As a Customer Support Agent, you will be the interface between customers and chauffeurs, ensuring high-quality standards and safe customer transportation.
The Client Relations Specialist will play a vital role in the initial engagement and intake process for new clients. This position is responsible for managing incoming leads from various sources, understanding client needs, matching them with the ideal therapist, and ensuring a smooth transition to our support staff once the client begins their therapeutic journey.
The Customer Service Representative ensures all aspects of beneficiary care are met through working with different departments or individuals across multiple locations and specialties. The Universal Agent will be working Monday through Friday, 8 hours per day. The representative assesses beneficiaries, identifies needs, ensures accurate data entry, resolves issues, and refers beneficiaries to network providers.
Care Coordinators are responsible for providing personalized service, via phone and chat, to Included Health members to connect them with high quality, culturally affirming providers. You will answer in-bound telephone calls and virtual chats from members to provide administrative, financial, and clinical support with empathy and respect. You will own the member's health care journey from start to finish, advocating with insurance companies and community healthcare providers to resolve medical billing problems.
You are part of our support team and take care of the electronic data processing. You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner. Supporting the team in executing and optimizing all processes within the customer service department.
The Technical Claims Handler will make outbound and receive inbound calls to and from customers, clients, 3rd parties and repairers. They will manage vehicle claims end-to-end, use bespoke software to record information, manage their own workload, and provide accurate updates. They will also communicate with all parties to achieve an optimal repair journey.