Remote Customer service Jobs · Customer Service

As a member of the Customer Operations Team, the person in this role will be responsible for providing day-to-day support and exceptional customer service for our Installed Base of key clients. Customer Operations provides continuous 24-7 support. This role is working as part of the UK business hours team, and is responsible for handling phone queries and support tickets, as well as covering complaints and crisis management, and managing trading tasks.

The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for, and well served. The Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation.

You will work closely with Account Managers to support our clients and carriers by managing day-to-day service tasks, processing renewals, and responding to policy-related inquiries. You will play a key role in maintaining client satisfaction and ensuring timely and accurate handling of insurance documents and communications.

This role, part of the User Voice Supergroup, strengthens relationships with global support BPO vendors, ensuring operations and experiences for Canva users. The role focuses on aligning with Canva’s values, supervising vendor operations, driving improvement in metrics like Customer Satisfaction, and contributing to the outsourcing strategy.

In this fully remote role, you will primarily support educators by addressing inquiries about their auto and property insurance policies, providing exceptional customer service through phone calls, emails, and live chats to help clients protect their assets. Horace Mann will provide the necessary training and support to help you obtain your Property & Casualty License if you do not already have one.

Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service. Answers the phones and responds to incoming inquiries while utilizing care center training tools. Facilitates patients successfully through the surgery review process, exceeding expectations while meeting the program metrics. Efficiently and effectively manages a case load across a variety of clients and surgical categories.

The Customer Migration Specialist will guide customers through the transition from our legacy platform to our new self-service platform, ensuring a smooth migration experience by providing hands-on support and answering questions, while explaining technical concepts such as APIs and integration steps, and capturing feedback on the software.

The Therapy Access Specialist will be the main point of contact for new patients throughout the sales process to obtain Cala Health products and services. This position is a remote role, reporting to the Therapy Access Manager. Shift times may vary based on business need, and applicants must be currently authorized to work in the United States.

As a Technical Support Specialist, you will be the main point of contact for Motive issues and questions. You'll provide assistance via calls and emails, define support processes, and collaborate with the team to develop and scale the Technical Support function.

Diagnose problems and rapidly execute appropriate solutions to ensure clients' uptime targets are met. As part of the Field Coordination team, you will respond to field technician concerns, develop a deep knowledge of company software and hardware, manage incoming scheduling requests, coordinate with stakeholders, and ensure a world-class customer experience.