As a Sr. Product Support Specialist, serve as a trusted advisor and primary support contact for Premier customers. Troubleshoot cases, monitor and execute white-glove services, ensuring smooth execution of critical tasks related to customer notifications and alerts. Coordinate with Cloud Operations, troubleshoot delayed processing, and work closely with engineering teams to resolve customer-impacting issues.

This role involves customer service and problem-solving in a startup environment. As part of the Revenue Cycle team, the Billing Specialist manages billing inquiries and performs tasks such as eligibility checks, invoice generation, payment processing, and insurance claim submission, requiring flexible hours and strong communication skills.

Provide outstanding customer service by answering inquiries through email, chat and phone with efficiency and friendliness. Embody the philosophy and tone of the brand, collaborating with other teams to spot challenges early on and enhance efficiency. Be the main point of contact for partners and customers.

Provide technical support to customers, resolving issues efficiently and effectively utilizing experience with Amazon selling to assist customers with platform-specific challenges. Identify, document, and track bugs, working closely with the development team to ensure timely resolution and deliver outstanding customer service.

Deliver exceptional service to Premium customers, addressing billing inquiries and ensuring a seamless experience. Handle and resolve billing-related issues promptly, maintaining customer satisfaction and trust. Spearhead initiatives aimed at reducing customer churn, analyzing trends, and implementing effective strategies.

Troubleshoot technical issues and provide actionable recommendations and solutions via chat, email, phone, and screen sharing to customer challenges. Engage with customers to ensure satisfaction with TextUs products and services, demonstrating product expertise and providing guidance on usage. Maintain expertise in 10DLC and stay up-to-date on company products and services.

In this role, you will work directly with our providers as they join the Wonderschool community, managing the provider’s experience from recruiting to the initial account creation through the set-up of their platform and end-user training. You will deliver an excellent Provider experience by training and onboarding Providers to the Wonderschool platform and suite of products and helping Providers grow their businesses.

As a Patient Experience Coordinator, you will be the first point of contact for customers seeking assistance or information regarding our services. Your primary responsibility will be to efficiently address customer inquiries, resolve problems, and provide accurate information in a professional and courteous manner. You will utilize excellent communication skills, patience, and problem-solving abilities to ensure satisfaction and maintain positive relationships with our patients.

You'll be responsible for all facets of product installation after the sale is complete, coordinating cross-functionally with various teams to successfully install and activate the customer’s suite of products. As the primary point of contact, you will provide world-class customer service and support throughout the customer’s journey.

The Guest Reservations Agent is essential to providing exceptional customer service, managing reservations, and supporting back-office operations. This role requires effective independent work, strong communication skills in a virtual setting, and the ability to ensure a seamless experience for both guests and internal teams. Familiarity with Breezeway is a must.