Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Provide warm, personalized support to Felix patients through chat and email.
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
Work alongside AI tools, spot gaps, and help improve how patients are supported over time.
Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across daily health categories. As Canada's first end-to-end healthcare experience, it fosters an early-stage, mission-driven culture with a collaborative and high-performing team.
Own frontline customer support across chat, email, and video, resolving issues end-to-end.
Diagnose technical issues, escalating to Product Engineering only when needed, and identify patterns for process improvements.
Act as the connective tissue between Support, Sales, Product, and Customer Success, and help shape support scaling.
Fyxer is building an AI executive assistant that handles emails, scheduling, and follow-up, freeing client-facing roles to focus on customers. With a team of 32 people, they've grown from $1M to $30M ARR and are ranked 7th in Andreessen Horowitz's top AI apps.