Assist Plane users and guide them through product to maximize their experience. Work closely with operations and product teams to address and resolve various reported issues. Resolve problems efficiently, directly influencing customer satisfaction and demonstrating a genuine commitment to ensuring our users' happiness. Actively contribute to our Help Center by sharing expertise and insights through the creation of Help Center articles.
Assist the Product Support team in managing inbound support requests from brands, ensuring timely and accurate resolution. Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed. Document and maintain accurate records of product issues, recurring trends, and user feedback. Contribute to building out support resources and partner with cross-functional teams to surface valuable customer insights that inform product improvements.
Serve as the first point of contact for customers, troubleshooting issues and escalating complex inquiries as needed. Collaborate with product, design and engineering to continuously improve our products and the customer experience, advocating for customer needs and priorities. Handle operational requests and proactively drive improvements in our processes and internal workflows.
The Customer Support Specialist is the first line of the PushPress customer experience, focused on speed, clarity, and care. This role delivers fast, accurate responses while building long-term trust and is detail-driven, product-fluent, and accountable for queue health and SLA performance. It's designed to grow product knowledge, problem-solving, and customer communication skills.
As one of our Customer Care Agents, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. You will be supporting with ‘out of inbox’ projects and tasks like creating macros, onboarding and training new starters. You will also be working in Intercom covering phone, messaging, social channels and email.
As a Customer Success Manager at Revio, you’ll be a trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You’ll guide customers through onboarding, increase adoption, and proactively ensure they succeed, and stay. This role is fully remote and owns the complete customer lifecycle from onboarding to activation, ongoing success, renewal, and expansion.
Looking for a passionate, quick-thinking Customer Care Team Lead to jump in and drive our department KPIs. This role is a massive opportunity to optimize support channels and help architect the future of our support strategy, along with leading a team to be their best. Responsibilities include leading a motivated team, monitoring performance, providing support, establishing team goals, creating reports, and owning escalated customer communications.
The Jr. CSM is responsible for engaging Donorbox’s mid-tier customers and new CRM signups who have yet to interact with a company representative. This role bridges Customer Success, Community Engagement, and Growth—helping customers adopt key features, recognize value, and stay connected to Donorbox through education and proactive outreach.
Join RepeatMD as a Senior Support Specialist, the first line of defense for clients, delivering timely and empathetic support. Triage requests, resolve issues, escalate complex cases, and surface insights to improve the client experience. Success in this role means maintaining high customer satisfaction and contributing to a collaborative environment, solving problems in a fast-paced environment.