Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Provide exceptional client services in a fully remote environment.
Leverage bilingual skills (Spanish and English) to communicate effectively with clients.
Demonstrate leadership capabilities and a growth mindset to advance within the company.
Global Elite Empire Consultants is a third-party recruiting firm that connects talent with opportunities. They are a rapidly growing company seeking goal-oriented individuals with leadership potential.
Lead and support the Customer Service team while continuing to serve customers by phone and email.
Coach teammates, assist with complex issues, and coordinate daily team operations.
Improve customer support processes and work with Product and Development to enhance the customer experience.
CattleMax helps ranchers keep better records with software since 1999. The company is a close-knit team that values genuine care for customers and each other.
Lead the vision and strategy for global customer support operations.
Drive data-informed improvements to enhance customer satisfaction and team efficiency.
Partner cross-functionally with Product, Engineering, and Customer Success to champion the customer voice.
Calendly is a scheduling platform that helps millions of people automate their meeting scheduling. We are a growing technology company with a collaborative culture focused on product growth and customer success.
Lead and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support.
Partner with hospital and clinic stakeholders through regular meetings and collaboration calls to ensure patients receive medications on time.
Monitor service level metrics, conduct audits, and implement process improvements to optimize workflows and drive performance.
Shields Health Solutions is a fast-growing leader in specialty pharmacy, dedicated to a patient-first culture and mission-driven care. They offer a collaborative, supportive environment with strong career growth and leadership development opportunities.
Lead quality monitoring initiatives across multi-channel crisis and support services.
Develop and implement performance measurement frameworks and operational audits.
Drive continuous improvement through data analysis and AI-enabled quality solutions.
The company provides behavioral health and crisis support services at scale through national service networks. It is a mission-driven organization with a collaborative culture focused on professional growth and innovation.
Lead and develop a team of Patient Success Advocates, providing coaching and performance management.
Monitor team metrics like volume, response times, and patient satisfaction to drive improvements.
Serve as escalation point for complex patient interactions and collaborate cross-functionally.
Cadence is a clinical AI company that automates the treatment of chronic disease. It partners with 20+ leading health systems, serves over 100,000 patients, and has been recognized by TIME and LinkedIn as a top startup.
Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
Develop scalable processes and collaborate cross-functionally to improve customer outcomes.
Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.
Define and own the global strategy for customer success and customer support, including team structure and processes across time zones.
Build, hire, and lead a high-performing global team of customer success managers, support specialists, and functional leaders.
Own key outcomes including net revenue retention, customer satisfaction, renewal rate, and product adoption.
Spellbook is an AI copilot for transactional lawyers, helping legal teams draft, review, and negotiate contracts faster and with greater precision. Backed by leading investors like Khosla Ventures, the company has raised over $80 million and serves over 4,000 law firms, fostering a customer-obsessed culture.
Oversee customer service teams to ensure high-quality support and operational efficiency.
Manage daily operations, including scheduling, performance monitoring, and escalation handling.
Drive continuous improvement and report on key performance metrics.
The company provides global customer success and support services. It fosters a collaborative, professional culture focused on employee development and teamwork.