The Strategic Customer Success Manager works closely with Samsara’s largest Fleet customers to understand their unique challenges, advising on how to leverage Samsara for their needs, and becoming their long-term strategic partner. This role is cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product.
As a Customer Experience Specialist, you are the face of Quince, turning challenging customer issues into "wow" moments, seamlessly managing multiple conversations at once, often handling phone calls, chats, and emails concurrently. You'll embody our mission by providing a fair & transparent experience with an empathetic approach, inspiring confidence in every customer interaction.
As a Customer Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users by assisting them via email and web messaging, resolving account and payment issues, answering FAQ questions, and troubleshooting.
Provide exceptional and efficient customer service across telephone, email, webchat and social media channels. Use problem-solving skills to support customers, resolve their queries, and create positive experiences. Ensure all customers are supported in accordance with regulatory requirements to protect them, exhibiting excellent attention to detail and knowledge of client processes and products.
As a licensed health insurance expert, you will support our members through their ICHRA journey, from enrollment through renewals, while playing a strategic role in scaling our service model through tooling and automation. The role involves identifying friction points in the member experience, proposing solutions, and helping us reduce manual support through smart design.
Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance. Field large volumes of inbound calls and chats and ensure best-in-class service standards. Strive to resolve customer issues and queries at first contact and escalate issues appropriately. Communicate effectively to build lasting customer relationships.
Help customers navigate their transportation needs with top-tier service. You'll listen, solve problems, and make every interaction count. Stay sharp on the latest promotions, handle information responsibly, and keep records on point to level up.
Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts, including handling customer inquiries, analyzing payment history, and communicating statuses. Hours are Monday-Friday, 7AM-7PM. Work with leading technologies and systems with a dedicated team of leaders and peers.
As a Senior Specialist, Premium Support, you will provide exceptional customer service to the Airbnb community, focusing on key members and resolving issues with their reservations. You will take ownership of cases, foster strong relationships, and contribute to team success by identifying improvements and supporting management initiatives.
In this role, you’ll play a key part in creating positive experiences—primarily supporting Spanish-speaking customers, but not exclusively. You’ll resolve inquiries, solve problems, and ensure satisfaction, mostly through phone interactions related to the Asset Protection Division's products. The company is looking for tech-savvy multitaskers who take initiative and communicate with empathy.