Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
Foster a culture of accountability, continuous improvement and client-first thinking.
EXANTE is a pioneering wealth tech company that delivers centralized trading solutions and B2B financial infrastructure. With over 700 employees from 70+ nationalities across 70 locations, it is a rapidly expanding global firm in the financial sector.
Provide support via phone, email, and chat to resolve cancellation requests with tailored solutions.
Assist clients based on needs while managing scheduling and case tracking.
De-escalate and retain dissatisfied customers in a high call volume environment.
SAPS LLC is a company that hires retention specialists to reduce cancellations and improve customer satisfaction in a remote call center environment. They foster a collaborative and supportive team culture, with a focus on making a real impact helping dogs and owners.
Handle Tier 1 support requests, resolving common issues and escalating complex cases.
Perform advanced system setup and configuration across the platform.
Manage workload autonomously in a remote environment with a self-starter attitude.
Puzzle provides technology solutions within the collision repair industry. The company offers a remote work culture with a focus on autonomy and growth, and provides benefits like PTO and health insurance subsidy.
Manage client inquiries, process orders, and resolve operational issues to deliver an exceptional customer experience.
Perform order entry, modifications, and account updates using Shopify and internal systems while meeting SLAs.
Handle inbound support tickets, emails, and live chat, prioritizing issues based on business impact and urgency.
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.
Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.
Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.
Provide high-level customer service by responding to telephone or email inquiries and resolving problems including fraud support and internet operations.
Act as a liaison between customers and various departments to resolve complex issues while navigating multiple computer systems.
Obtain thorough knowledge of products, services, rates, terms, fees, and applicable regulations.
U.S. Bank helps customers and businesses make better financial decisions and enables communities to grow. It is a large financial institution offering a wide range of career opportunities and a collaborative culture.
Provide thoughtful, personalized support to Felix patients through chat and email.
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
Drive conversion in the onboarding process by educating patients on pricing, process, or product.
Felix is Canada's first end-to-end virtual healthcare experience, providing online treatment, prescription delivery, and ongoing care. They are a remote-first, early-stage technology company with a collaborative and high-performing team.
Serve as the voice of the company, supporting customers via phone and written communication to resolve their issues quickly and effectively.
Ensure a smooth ordering and shipping process, handling complaints and finding customer-oriented solutions when issues arise.
Collaborate with internal teams to identify errors, analyze root causes, and implement continuous improvement in customer service.
Redcare Pharmacy is Europe's leading online pharmacy, driven by engaged teams and innovation to achieve the vision "Until every human has their health." The company fosters a pleasant and cooperative work environment where every employee contributes to this mission.
Work with industry-leading customers to maintain Illumio technology deployments.
Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
Analyze problems and defects, recommend solutions, and collaborate with internal teams.
Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.