Build and maintain strong client relationships, acting as the main point of contact for inquiries and escalations.
Facilitate onboarding and offboarding processes for properties, ensuring smooth transitions and training sessions.
Gather client feedback to identify improvements and generate reports on key performance indicators.
Asset Living is a third-party management firm that fosters thriving communities nationwide, managing multifamily, single-family, affordable housing, build-to-rent, active adult, and student housing properties. Founded in 1986, the company has decades of experience and is recognized as one of the nation's Best and Brightest Places to Work with a diverse team and a culture of winning.
Monitor the Crisis Support Services (CSS) request channel and respond to students in crisis or potential crisis situations.
Assess learner needs and refer them to appropriate community resources such as food banks, mental health providers, or medical bill relief funds.
Conduct follow-up outreach when needed and document interactions, ensuring students receive appropriate support.
InsideTrack is a mission-driven nonprofit organization that uses coaching to provide holistic support to students, helping them achieve educational and career goals. Since 2001, the organization has served 3.6 million students and partnered with over 425 institutions, and its culture promotes diversity, inclusion, personal growth, and work-life balance.
Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.
20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.
Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.
Own the full client relationship for an assigned portfolio, managing onboarding, renewals, and expansion.
Monitor account health, identify churn risks, and coordinate with internal teams to implement solutions.
Lead regular business reviews and strategic conversations to understand client goals and pursue upsell opportunities.
They are a B2B technology services business supporting small and mid-sized companies with critical operational needs. As an established and growing company, they offer a fully remote environment with a focus on client success.
Handle customer inquiries via web chat with prompt and professional responses.
Maintain comprehensive product knowledge to provide accurate recommendations.
Document interactions and collaborate with team members to improve service quality.
Abhihaara is a company focused on customer service excellence through digital channels. They emphasize a culture of diversity, inclusion, and respect, with opportunities for professional growth and continuous learning.
Assist customers via phone, email, or chat with professional and friendly service.
Resolve customer concerns with empathy and maintain accurate records.
Meet quality and productivity goals while collaborating with internal teams.
MCI is a tech-enabled business services company providing customer experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees, they foster a culture of career growth and continuous learning.
Own escalated customer cases and become a category authority driving operational excellence.
Collaborate cross-functionally with product, quality, and operations to identify and resolve systemic issues.
Model exceptional communication across all channels to set standards for clarity and empathy.
Quince is a direct-to-consumer brand making high-quality essentials at low prices through sustainable and ethical production. They are a rapidly scaling tech company with strong investor backing and a focus on innovation.
Handle inbound cancellation calls to retain customers and resolve issues.
Conduct outbound outreach to customers with payment failures and provide solutions.
Educate customers on digital safety and recommend relevant products to increase retention.
Jobgether connects candidates with hiring companies through AI-powered matching. They operate a fast-growing technology and SaaS environment with a supportive and inclusive workplace culture.
Onboard new customers and work with sales to close pilots as a subject matter expert.
Develop and maintain a portfolio of customers through account management and quarterly calls.
Provide first-line support and product feedback to the product team from customer interactions.
SlideHub is a fast-growing SaaS scale-up founded in 2016 by a team of Danish professionals. It provides an AI-enabled Asset Management Platform that helps companies create compliant material faster, with a team of 45 people spanning over 10 nationalities.