Manage post-PTO service requests requiring site visits from intake through scheduling and execution readiness.
Triage cases, define scopes of work, select service resources, and maintain accurate case pipelines in Salesforce.
Communicate with customers proactively, review partner quotes and invoices, and collaborate with internal teams to resolve blockers.
Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative software, financial products, and services for whole home electrification. We foster a promote-from-within culture with unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans, prioritizing people, planet, and profit.
Own a book of ~40-50 SMB accounts from kickoff through renewal, driving adoption and retention.
Lead customer onboarding end-to-end with a 30-day implementation timeline, configuring marketplace listings and integrations.
Serve as first responder for all inbound customer questions, triaging issues and facilitating renewals.
Suger helps revenue teams sell more effectively by simplifying workflows for buying and selling through cloud marketplaces. The company has ~300 customers, including enterprises like Snowflake and Workday, and a team of ~60 people with hubs in SF and Vancouver.
Supervise a team of Patient Success Specialists, assisting patients with test status updates, portal issues, and coordinating redraws.
Manage inbound calls and live chats to deliver timely support, while collaborating with cross-functional teams to resolve inquiries.
Contribute to process improvement initiatives to enhance the patient experience and ensure team exceeds KPIs.
Natera is a global leader in cell-free DNA testing, specializing in oncology, women's health, and organ health. The company operates with a team of highly dedicated professionals from world-class institutions, fostering a culture of caring and growth.
Lead critical activities such as onboarding, escalations, training, risk mitigation, and renewals for a shared customer book.
Handle customer cases via a round-robin system, ensuring timely responses and high-quality outcomes.
Partner with cross-functional teams to provide holistic support and maintain accurate data in Salesforce.
Muck Rack is the leading SaaS platform for public relations and communications professionals. It is a founder-controlled, fully distributed company with a culture of resilience, transparency, ownership, and customer devotion.
Lead and develop a distributed team of Customer Success Managers across Commonwealth territories.
Drive strategic customer outcomes through executive business reviews, success planning, and QBRs.
Partner with Sales, Professional Services, Support, and Product to maximize adoption and retention.
Axon develops devices and cloud software for public safety and justice. They foster a fast-paced, collaborative culture focused on candor and care, seeking diverse perspectives.
Serve as the primary point of contact for quoting and renewal support, troubleshooting issues in Salesforce and quoting tools.
Build and maintain lifecycle processes, playbooks, and automation rules to support customer outcomes and business growth.
Create and coordinate key reporting for leadership, translating data into executive dashboards on customer adoption, renewals, and churn.
Affinity provides a Relationship Intelligence platform that helps dealmakers find, manage, and close more deals using data from trillions of interactions. With over 3,000 customers and $120M in funding, the company has a collaborative, inclusive culture and has been recognized as a Best Workplace.
Lead a high-impact customer success organization focused on retention, expansion, and long-term customer value.
Drive adoption, renewal performance, and revenue growth by building scalable customer success strategies.
Partner with Sales, Product, Support, Engineering, and Operations to shape the customer journey and improve business impact.
Jobgether is an AI-powered job matching platform that connects candidates with employers. The company offers a transparent and collaborative culture focused on learning, innovation, and impact.
Support and maintain customer relationships and operational procedures for Synapse Select PACS software.
Act as a liaison between customers and internal departments to address billing and contract issues.
Provide administrative support including scheduling meetings and managing cancellations.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. The company is part of a global group with over 70,000 employees, focused on collaborative and flexible work environments.
Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.
Guide customers through the adoption of Mangomint by managing their onboarding journey, providing product training, and configuring accounts.
Leverage beauty/wellness industry knowledge to build credibility and connect features to customer pain points.
Collaborate with cross-functional teams to improve the onboarding experience and address customer feedback.
Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a primarily remote, ambitious, and collaborative team with thousands of customers, seeking to become the #1 market leader.