Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. Address all customer concerns politely, using active listening skills to understand and confirm the information. Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience.

As a Customer Success Manager, you will be responsible for a portfolio of accounts within our “medium touch” engagement model, driving product adoption, maximizing customer value, and performing proactive activities to mitigate churn risks and uncover expansion opportunities. You will serve as the primary advocate for the customer and work with cross-functional teams.

As the Customer Success Manager on the Kiddom team, you will be the driving force in helping teachers maximize their experience on Kiddom. You will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product.

The Customer Support Specialist’s main responsibility is to assist customers in successfully using Higher Logic’s software solutions by providing technical support and customer service through various channels, requiring strong communication skills and expertise in troubleshooting. This position supports Australia based customers with work hours between 3:30pm ET - 12am ET and 5:30pm ET - 2am ET.

As a member of our Customer Experience Team, you will manage order intake, performing internal workflows to capture and process patient orders end-to-end, remotely engaging with patients and caregivers by doing outreach via phone, email, and other communication platforms, and interfacing with our healthcare partners.

The Director of Customer Support will lead and scale our global Customer and Product Support organization, ensuring world-class experiences for Red Canary customers by overseeing technical support operations, strategy, and execution, driving efficiency, quality, and customer satisfaction across all support interactions.

The Customer Onboarding Manager is responsible for architecting a scalable customer onboarding program and ensuring a smooth and successful transition for new customers from sale to adoption. This role leads the onboarding process in tight coordination with professional services to ensure new customers are set up for success.

Onboarding Specialists ensure new customers are efficiently integrated into the SQUIRE platform by providing technical configuration, support, and training to ensure product adoption and usage; delivering an exceptional customer experience is key. Strong communication, organization, and interpersonal skills are essential, as is verbal and written fluency in Spanish.

The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions by managing multiple incoming streams of support request and working internally across multiple departments to ensure the delivery of a world class customer experience.

As a Customer Success Manager, Enterprise, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You’ll guide customers in aligning their goals with CreatorIQ’s platform capabilities, driving long-term adoption and program success.