Serve as the first point of contact for clients, resolving issues and answering questions with care and efficiency. Oversee the support queue, ensuring timely responses, and coordinate across teams in order to deliver a best-in-class support experience. The ideal candidate is technically savvy, organized, and an excellent communicator who thrives in a fast-paced environment and remains calm under pressure.
Our customers are the heartbeat of our business, and we’re searching for a Customer Success Manager who will be a trusted partner to our customers and influence positive business outcomes. You will be a consultant to these customers, deeply understanding their businesses and needs in order to maximize the value they get from using Common Room. You’ll play a critical role in shaping our customer experience.
The Customer Success Operations Manager will work as part of the NAM Regional Sales team, supporting both the Sales team, as well as Megaport Partners and Direct customers. The role will be engaged around activities related to the customer experience, including providing support for initial customer onboarding, driving overall customer satisfaction, and helping to grow and retain revenue on existing accounts.
This Customer Success Manager role is a critical position on DroneDeploy’s Go-To-Market team. The role is the primary relationship owner and builder with key enterprise customers within the Architecture, Engineering & Construction (AEC) industry. The goal is ensuring DroneDeploy’s suite of solutions makes a measurable impact on our customers’ projects and businesses, leading to increased adoption, engagement and promotion.
The Learner Support Manager will engage with learners across multiple campuses from a strength-based and solutions-focused perspective, collaborate to identify resources, and navigate challenges related to public benefit programs, ensuring learners' well-being and professional success.
Be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. You’ll inspire and empower them to take action against food waste and to become part of the movement. You will be the main point of contact for customers and partners ensuring they receive outstanding support by answering inquiries through email, chat and phone.
As an Onboarding Coach you will support customers and internal teams in terms of all general billing questions. As an Onboarding Coach , you will make our company motto of “more reservations, happier guests” a reality by providing outstanding support to our customers around the world.
As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform. You’ll be responsible for onboarding new customers, providing ongoing support, and driving customer engagement. Your role will be crucial in building long-term relationships, reducing churn, and identifying opportunities for growth.
The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. You’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells. Working closely with New Business Managers, you’ll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks.
LeafLink is seeking a Customer Success Manager to join their growing team. You will work directly with top customers on both the Brand and Retail side to guide our customers’ success on LeafLink through the adoption of our marketplace and financial service solutions. We’re looking for an experienced Customer Success Manager who has a consultative approach to customer engagement.