Act as the subject matter expert for Sabre, troubleshooting GDS errors and complex PNR issues.
Contribute to customer satisfaction by providing personalized service via phone, email, and chat.
Develop internal knowledge guides and conduct GDS training sessions for the Concierge team.
Aero is redefining air travel with a modern approach, offering direct, premium flights via private terminals. They prioritize transparency, support, accountability, and fulfillment to foster a culture of trust and purpose for their employees.
Become an expert at using and troubleshooting the LogicGate RiskCloud platform
Provide excellent support to customers by handling inquiries, troubleshooting product-related issues, and advising on product best practices
Collaborate with Customer Success to resolve customer issues to ensure customer happiness, retention, and adoption
LogicGate is a leading AI GRC platform for enterprises, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Recognized as a Leader in the GRC Market, LogicGate continues to solidify its position as a best-in-class platform, comprising of employees who take ownership, make an impact, and deliver their best work.
Manage the health of Pros' businesses through consultation and support.
Conduct discussions about Pay-per-Lead and Subscription products.
Maintain knowledge of Angi products and provide high-impact solutions.
Angi connects homeowners with reliable pros and connects pros with homeowners. They have over 2,800 employees worldwide and define the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well.
Lead, coach, and grow a high-performing CS team, including managers and individual contributors.
Build and refine global CS playbooks that drive onboarding, time-to-value, product adoption, expansion, and renewal.
Own CS operations: processes, forecasting, documentation standards, and effective use of CRM / CS platforms.
DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a unified system, DroneDeploy allows critical industries to operate with speed and confidence. At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact.
Respond promptly and professionally to customer inquiries via email and live chat
Resolve customer questions, concerns, and issues with empathy and accuracy
Accurately document customer interactions and resolutions in the CRM system
JD Power is a global leader in consumer insights, advisory services and data and analytics. They have been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years.
Own communication in the Customer Success inbound queue (email/slack/Jira), acting as the primary point of contact for non-technical customer inquiries.
Leverage AI-powered tools to enhance daily productivity, rapidly synthesizing customer context and accelerating the resolution of complex inquiries.
Triage incoming requests to distinguish between support issues, strategic adoption blockers, and commercial opportunities.
Instructure aims to amplify people's power to grow and succeed by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire them to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Build trust and rapport with prospective students through high-energy, student-centered conversations
Identify and troubleshoot common student challenges, whether it’s confusion about the process, readiness for college, or emotional stress
Guide and follow-up consistently with students through the application and enrollment process, including assistance in completing their application, steps for enrollments, and clear understanding of the Campus program, schedule, and expectations.
Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can be. They have built a two-year, accredited college where students learn from top professors in live, online classes and are backed by an exceptional investor team.
Manage day‑to‑day client relationships and support issue resolution.
Lead Client Business Reviews with Sales and highlight return on investment.
Conduct periodic Workflow Assessments, including planning sessions and user shadowing.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments, with a team of 23,300 people across 32 countries.
Drive Gross Retention Rate (GRR) and churn mitigation by managing the overall Portfolio Health for the team's entire book of business.
Design and implement scalable programs and processes to improve retention, expansion, and customer engagement
Build and coach commercial expertise across the team, including value-based selling, negotiation, navigating legal/procurement hurdles, and using data in customer interactions
Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, they are dedicated to redefining the way healthcare workers and facilities work together to provide for patients.
Drive adoption of use cases, helping customers quantify business value.
Form strategic relationships with stakeholders to understand objectives and roadmaps.
Act as the voice of the customer, driving enhancements with product teams.
Seismic provides a sales enablement platform that helps sales and marketing teams deliver engaging experiences and close more deals. They are committed to providing benefits and perks for the whole self and have fair and equitable compensation practices.