Provide high-level and highly technical customer support for our cutting-edge digital forensics tools. Work directly with customers who range from local law enforcement to large multinational corporations on complex issues, as well as with internal teams, including engineering and product management to provide world-class technical support to our customers.
You'll manage both phone and digital communications channels to deliver exceptional client support. You will be the voice of Solidcore, handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position may be remotely based in Washington, D.C. or Illinois.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
Acumatica is hiring a Customer Success Manager for our growing team! This role reports to the Senior Manager, Customer Success. Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. Coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success. Own and manage customer escalations and coordinate across departments to final resolution. Assist P-CSMs with policy and license questions. Contribute to Customer Success Best practices.
As a Customer Support Engineer you will assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. The successful candidate should be able to achieve outstanding customer service and communicate effectively with customers by providing technical and sales support, diagnosing issues, and providing prompt feedback.
Consulting customers on questions related to our websites. Working timely, speedily and effectively with customer requests. Resolving customer issues with the goal of customer retention. Promoting our websites to the customers upon opportunity. Maintaining a high level of service quality.
Drive customer loyalty, adoption, and implementation of Trellix Solutions. As a CSM, you will consult with customers, articulate the value of Trellix solutions, and promote retention and loyalty leading to successful renewals. Develop trusted advisor relationships with customer key stakeholders and executive sponsors and build customer specific success plans to oversee customer on-boarding and adoption.
Be your own boss, create your schedule, and live the life you’ve always imagined. Unlock a world of possibilities where health insurance reimbursements and all-expenses-paid trips to destinations like Ireland, Dubai, Amsterdam, and Iceland are just the beginning. Take control of your career and be the captain of your own ship.
As a Client Success Manager, you will be the backbone of our client experience, ensuring every client feels supported and empowered. You’ll interact virtually, using your technical expertise with a personalized touch. Your day-to-day will include capturing client details, crafting engaging messages, monitoring progress, and building authentic relationships.
The Customer Success Manager plays an important role in helping our Enterprise customers transform the way they assess security risk. The SecurityScorecard Customer Success team manages relationships, delights customers, understands our customers’ organizational goals, helping them operationalize our platform and become more secure. You'll own and manage customer relationships with customers, ensuring their happiness and communicating the value of our product to drive deeper engagement.