Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Inbound calls from medical professionals, using medical terminology, to request and verify benefits. Provide excellent customer service through active listening and work with confidential customer information sensitively.

Review, evaluate, negotiate and processes WC Claims of moderate/severe/catastrophic complexity, provide recommendations and strategies for resolution, and litigation management as appropriate according to Best Practices. Collaborate with internal and external clients, and often interact with agents, claimants, and policyholders.

As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally. You will investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity and use Customer Insight to identify product improvements.

Work directly with our Customer Support team as we build out our user journey, from onboarding to advocacy. We’re looking for someone passionate about improving the customer experience - while not being afraid to connect with customers to understand their needs and help them succeed with Novo.

As a Team Support, you will deliver exceptional service to both agents and customers by overseeing the booking process, providing basic technical support, and addressing queries, also handling escalated contacts with legal, regulatory, governmental, or PR implications, and assisting the Team Manager with projects focused on enhancing team performance.

The Customer Support Specialist’s main responsibility is to assist customers in successfully using Higher Logic’s software solutions by providing technical support and customer service through various channels, requiring strong communication skills and expertise in troubleshooting. This position supports Australia based customers with work hours between 3:30pm ET - 12am ET and 5:30pm ET - 2am ET.

This role primarily focuses on handling support tickets, ensuring smooth platform administration, and supporting the creation and adherence to internal processes. The role will provide operational assistance and improving platform functionality for end-users as a first line of support for the Kinaxis Learning Hub (KLH).

Begin your journey in customer support by working with technology companies, offering top-notch support, and creating long-term customer relationships. You'll handle first-line support for self-serve customers, resolve queries through various channels, and identify complex issues for escalation. There is great growth potential within the role.

Be the first point of contact for troubleshooting virtual agent issues, working to resolve technical problems promptly. You will provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges. You will conduct strategic reviews with clients to discuss performance, roadmap, and opportunities.

Looking for a Customer Success Specialist Intern to join the customer success team. Ideal candidates have interest in the data domain and relish the challenge of navigating through complex organizational dynamics. This role involves budgetary analysis, data collection, deploying engagement models and identifying opportunities.