Remote Customer service Jobs

You will work directly with customers, working on tickets requiring complex integration troubleshooting and providing customers with detailed workflow instructions. You'll also spend time on projects that improve the work, such as synthesizing technical work from Engineering to create enablement for the Support Team and developing workflow automation. The company values ownership, principled thinking, and thoughtful communication.

The Jr. CSM is responsible for engaging Donorbox’s mid-tier customers and new CRM signups who have yet to interact with a company representative. This role bridges Customer Success, Community Engagement, and Growth—helping customers adopt key features, recognize value, and stay connected to Donorbox through education and proactive outreach.

Assist with identifying and supporting beneficiaries through the lifecycle of Long Term Recovery program delivery. Responsible for serving as an advocate and liaison from outreach to potential clients, intake, eligibility review, approval, support during construction, and welcoming our clients home. Conduct outreach to prospective clients and assist them in completing the application process for Team Rubicon’s Long Term Recovery services.

Interact with clients as the point of contact, maintaining relationships and ensuring needs are met, following up on documents, and collaborating with stakeholders to facilitate a successful client journey from sales to account management, documenting all communication in Salesforce.

Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations. Help customers diagnose problems in their data sources and optimize performance. Collaborate with engineering to investigate bugs, identify patterns, and ship fixes.

As a Customer Success Manager at Triple Whale, you will focus on supporting ecommerce stores and/or agency clients to guide our clients to success. This role is fast-paced and high-volume, focused on efficiently supporting a large customer base through scalable channels. You’ll act as a trusted, data-driven consultant — providing guidance on marketing strategy, best practices, and product features.

Strengthen the customer experience system as we scale, bringing a defined and memorable tem experience to all customer interactions, and turning every question and need into insight. You’ll own front-line support, inbound requests and own the customer feedback loop, ensuring every interaction is handled with clarity and care while improving how CX operates. Work will span the full customer journey, from triage to resolution and retention.

A remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Provide comprehensive support to the Customer Success Business Unit, including the maintaining, and updating of customer related information. Support the Customer Success onboarding process by tracking customer lifecycle activities. Assist in sending proactive communications between the Customer Success team, and stakeholders. Support cross-departmental collaboration, and document meetings. Track and follow up on customer open action items to ensure resolution. Assist in process improvements to streamline workflows.

Make a real difference in people’s home-buying journey—right from your own home. This hourly 1099 role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You’ll play a key part in helping customers find somewhere they will love to call home!