Handle inbound and outbound calls to book and confirm appointments for members.
Follow up on missed visits and update scheduling systems quickly and accurately.
Escalate urgent member needs as they arise while working fully remotely.
Urrly is a company that helps members access care by managing appointment scheduling and follow-ups. They emphasize fairness and use AI to review applications, with a culture focused on clear tasks, stable work, and follow-through.
Lead a team of 12-16 Incident Coordinators through coaching, goal setting, and performance reviews.
Drive service quality by monitoring calls, completing QA scoring, and providing constructive feedback.
Resolve escalated customer matters and coordinate staffing to maintain smooth operations.
TransUnion is a global information and insights company that helps consumers and businesses transact with confidence through identity protection and data solutions. With over 12,000 associates across 30+ countries, it fosters a friendly, forward-thinking culture that values innovation and inclusion.
Manage MIPS clients and provide remote consultations on best practices.
Train internal teams and external clients on Nextech software.
Collaborate with product management to improve software and maintain customer retention.
Nextech is a leader in specialty healthcare technology solutions. The company is committed to investing in employees through competitive pay, comprehensive benefits, and a focus on diversity.
Support members through email, live chat, and phone with eligibility and billing questions.
Own member issues end-to-end while coordinating with internal teams for resolution.
Use AI tools and share feedback to improve support processes and member experience.
This company provides digital healthcare services for ongoing care. It fosters a remote-first culture that values thoughtful communication, sound judgment, and mission-driven work.
Own the end-to-end customer success strategy, including onboarding, adoption, renewals, and expansion.
Drive retention and NRR by identifying churn risk early and building scalable playbooks.
Partner with sales and product to shape the customer voice and influence go-to-market decisions.
GoLinks builds productivity tools that simplify knowledge sharing and workflows for teams. It is a fast-moving startup focused on innovation, excellence, and growth.
Conduct high-volume outbound and inbound calls with patients, providers, and pharmacies to support medication adherence.
Collaborate with patients to identify and remove barriers to medication adherence, escalating clinical issues to pharmacists.
Document interactions and coordinate with providers and pharmacies to ensure prescription refills occur as scheduled.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Respond to client inquiries related to travel services, scheduling, and reservations.
Assist with coordinating travel details and providing clear updates, confirmations, and follow-ups.
Maintain accurate records and support the booking process to ensure a smooth client experience.
We provide travel coordination and support services to clients, ensuring smooth and positive travel experiences. We are a supportive and collaborative team offering flexible remote work and opportunities for growth.
Troubleshoot and resolve HVACR mechanical, electrical, and control issues in the field.
Support commissioning, startup, and service activities for new installations, retrofits, and existing sites.
Communicate technical findings and recommendations clearly to customers and project teams.
The company delivers HVACR products, controls, and commissioning services for commercial environments. It emphasizes sustainability, customer satisfaction, and an inclusive culture with flexible benefits and development opportunities.
Support Mandarin-speaking students and families as their primary point of contact.
Build trusted relationships and provide personalised, proactive solutions for academic success.
Collaborate cross-functionally to improve and localise student support processes.
This role is with a partner company that provides dedicated support for Mandarin-speaking students and families in an online learning environment. They operate as a fully remote, globally distributed team focused on student success and cross-functional collaboration.