Own the logo and revenue renewal for an assigned portfolio of customer accounts, ensuring ongoing satisfaction and retention.
Build trusted relationships with key stakeholders and serve as the internal voice of the customer across planning, delivery, and product feedback.
Partner with Sales, Solutions Architects, and Shared Success to coordinate onboarding, conduct business reviews, and proactively manage customer health.
Bugcrowd is a cybersecurity company that empowers organizations to stay ahead of threat actors by uniting a trusted alliance of elite hackers with its AI-powered Security Knowledge Platform. The company is supported by General Catalyst and others, and has a diverse, inclusive culture that values different backgrounds.
Build and manage digital and 1:Many customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers.
Diagnose retention and expansion challenges across the ads portfolio, creating new frameworks for onboarding, adoption, renewal, and expansion.
Manage a small book of direct business with strategic relationships and quarterly business reviews while leveraging data to drive engagement.
Pacvue is a commerce media operating system that powers over $12 billion in advertising spend across 100+ retail media networks. As of 2025, it serves 70,000+ brands and agencies and represents 12% of global retail media ad spend excluding China.
Manage a portfolio of school and district accounts, driving successful implementations and retention strategies.
Lead strategic customer conversations to align product value with customer goals and ensure exceptional experiences.
Analyze customer feedback and success metrics to provide insights and mitigate churn risks.
Renaissance is a global leader in pre-K–12 education technology, helping educators analyze, customize, and plan personalized learning paths for students. With solutions used in over one-third of US schools and in more than 100 countries, the company values trust, collaboration, and continuous growth among its passionate employees.
Deliver exceptional customer experiences by investigating and resolving complex complaints filed with Bank Partners and Executive Leadership.
Categorize and record all complaints with extreme attention to detail, driving continuous improvement and cross-functional collaboration.
Become a subject matter expert on products, consumer finance policies, and regulatory requirements to improve processes.
Affirm is a financial technology company that provides buy now, pay later services without hidden fees or compounding interest. The company is remote-first with a focus on employee well-being and offers competitive benefits and a strong culture.
Own end-to-end customer relationships for Signifyd's most complex accounts, ensuring seamless onboarding and strategic alignment.
Identify and build deep relationships with senior stakeholders to develop long-term growth plans and drive collaboration.
Leverage platform knowledge and industry trends to deliver optimal outcomes and expand Signifyd's footprint through upsell and cross-sell opportunities.
Signifyd helps merchants grow by building trusted relationships with their customers through advanced fraud prevention technology. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions annually and is driven by a people-focused culture of commitment, empathy, and creativity.
Serve as the primary point of contact for prospective clients, conducting intake conversations in English and Spanish while building rapport and confidence.
Use a consultative, relationship-based sales approach to convert qualified leads into signed clients without high-pressure tactics.
Gather essential client information through natural conversation, manage expectations, and transfer matters to the appropriate team member.
The Law Offices of Gonzalez & Associates is a personal injury law firm also serving bankruptcy, immigration, and family law clients. Founded in 2007, the firm has multiple offices across Florida and is led by a father-daughter team, fostering a culture of compassion and dedicated client care.
Provide world-class care to Maven members by navigating them through digital care and product features.
Manage a high volume of introductory video appointments, prioritize tasks, and deliver exceptional customer service.
Collaborate cross-functionally with Care Delivery, Customer Support, Provider, and Product teams to ensure optimal member outcomes.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans to provide end-to-end women's and family health programs. Founded in 2014 and having raised more than $425 million, the company has been recognized as a TIME100 Most Influential Company and Fortune Best Place to Work, with an award-winning culture focused on innovation and inclusivity.
Deliver friendly, knowledgeable phone, email, and chat support to pool pros.
Guide customers through product features, troubleshooting, and best practices.
Collaborate cross-functionally with Product, Success, and Engineering to resolve issues.
Skimmer modernizes the pool and spa service industry with a software platform. It is a private equity-backed company with 7000+ customers, ranked on the Inc. 5000, Deloitte Fast 500, and Built In Austin's Best Startups, with a collaborative culture.
Provide responsive customer service and sales support to OEM customers, sales representatives, and management, including technical assistance and timely issue resolution.
Communicate customer requirements to internal teams and manage complex order details, quotations, and requests through various channels.
Generate reports on products, sales revenue, and customer complaints, and prepare shipping documentation for domestic and international shipments.
Our partner is a medical device company that provides innovative technologies to support healthcare professionals and patients worldwide. They offer a collaborative, mission-driven environment with opportunities to contribute to meaningful work.
Write, edit, and coordinate clear, accurate health communications for diverse audiences.
Collaborate with communications, policy, scientific, and media teams to develop educational materials.
Manage content creation, outreach strategies, and communications metrics to support public health initiatives.
This role supports federal public health communications, writing and editing content for scientific and policy-focused initiatives. The partner company is an equal opportunity employer that collaborates with communications, scientific, and technical professionals on mission-driven projects.