Own the post-implementation customer journey for hospitality SaaS customers, driving adoption and retention.
Manage a portfolio of international B2B customers, building trusted stakeholder relationships and mitigating risks.
Collaborate across Account Management, Product, Support, and Sales to deliver exceptional customer outcomes.
They provide an innovative hospitality SaaS platform that helps customers adopt and realize lasting value from their software. They are an international scale-up with a people-first culture that values innovation, ownership, continuous improvement, and work-life balance.
Provide professional and courteous customer support in Russian and/or Ukrainian and English.
Assist customers with inquiries and deliver clear, accurate, timely resolutions while meeting performance targets.
Follow company policies, SOPs, and data security guidelines, and complete all training and certification requirements.
An enterprise client providing customer support for a growing international customer base. The company emphasizes professional, high-quality customer experiences and a culture of punctuality, productivity, and continuous improvement.
Serve as a hands-on ChurnZero administrator and support CX Operations initiatives.
Build and maintain scalable workflows, playbooks, and automation to support customer experience functions.
Partner with internal stakeholders to translate business requirements into system workflows and provide progress updates.
An AI-enabled performance and software platform providing customer success and experience solutions. The culture is remote and project-focused, with an emphasis on independent execution and cross-functional collaboration.
Respond to client inquiries regarding travel options and reservations.
Assist with booking and confirming flights, hotels, cruises, and vacation packages.
Maintain accurate client records and provide professional, timely customer support.
Aisles & Abroad is a travel services company that assists clients with reservations, vacation planning, and travel coordination. They provide a supportive and collaborative remote team culture with structured training and ongoing mentorship.
Respond to client inquiries about travel options, reservations, and itinerary details
Coordinate and confirm bookings for hotels, cruises, and vacation packages
Maintain organized records and deliver professional, responsive customer support
Aisles & Abroad is a travel company that provides booking and travel support services to clients. They offer a supportive and collaborative remote team culture with structured onboarding and training.
Assist clients in selecting and booking cruises and add-on travel services
Recommend cruise lines, itineraries, cabins, and excursions tailored to client needs
Work with cruise suppliers to access special deals and group rates
We are a leading travel agency backed by a host agency with over 70 years of experience, offering personalized vacation services including cruises, luxury resorts, and all-inclusive packages. Our remote team works independently to deliver unforgettable travel experiences for clients nationwide.
Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
Provide personalized recommendations and work with top travel suppliers to secure exclusive deals.
Handle client inquiries, modifications, and cancellations while maintaining accurate records.
They are a premier travel agency partnered with an award-winning host agency with over 70 years of experience. They specialize in crafting unforgettable getaways, offering cruises, hotels, vacation homes, and all-inclusive resorts to valued clients.
Own end-to-end implementation of strategic third-party partner integrations, from planning through long-term lifecycle management.
Serve as the operational bridge between Vida's Commercial Strategy, Client Success, Operations, and Product teams to turn partner requirements into seamless client implementations.
Manage partner relationships, monitor SLAs, and establish scalable implementation frameworks for future partner launches.
Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. It's a fast-paced startup trusted by Fortune 100 companies and major national payers, focused on whole-person care.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Manage customer relationships to drive utilization of GHX Managed Services and ensure retention and satisfaction.
Lead implementation of managed services solutions, coordinating with cross-functional teams for successful projects.
Monitor customer performance metrics, resolve issues, and mentor team members to improve service delivery.
GHX is a healthcare business and data automation company that helps providers, manufacturers, and distributors improve supply chain efficiency and reduce costs through cloud-based technology. Privately owned and headquartered in Colorado, GHX employs more than 1,000 people across the US, Canada, and Europe.