Supporting customers, courier partners and venues in different countries, via live chat and phone. Ensuring that the delivery operations run smoothly. Developing our support function together with the support team as well as other teams within Wolt. Great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset are needed.

The Customer Onboarding Manager is responsible for architecting a scalable customer onboarding program and ensuring a smooth and successful transition for new customers from sale to adoption. This role leads the onboarding process in tight coordination with professional services to ensure new customers are set up for success.

Establishing and maintaining a sense of community for Branch’s members is paramount. This role interacts with existing members to provide information about products and services, handle complaints, and ensure proper coverage. They will serve as a billing expert, keep detailed records, and provide feedback to improve the member experience.

Serve as point of contact for customer laundry service needs, addressing inquiries, concerns, and feedback promptly and professionally. Maintain detailed records of customer preferences, employee roster changes, laundry holds/releases, and feedback to enhance service quality and ensure accurate service delivery. Proactively identify and resolve service issues to maintain strong customer relationships.

WeDoSupport is looking for a Flemish/Dutch & English speaking Customer Support Agent. Responsibilities include providing support in Flemish/Dutch by email and live chats, identifying clients' needs and proposing solutions, and working closely with the team to improve processes.

We're seeking a dedicated Customer Support Specialist who thrives in a fast-paced environment and is passionate about delivering exemplary customer service. This role involves engaging with customers through email, live chat, and phone calls on a 24/7 rotating schedule. You will provide accurate information, resolve issues, and enhance customer satisfaction.

The Customer Service Representative needs to be a dedicated, detail-oriented, and outgoing individual. As a key point of contact for medical professionals, you will be responsible for managing interactions with doctors, handling contract processes via DocuSign, and ensuring a professional yet friendly experience for our clients.

Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment to ensure high quality customer service. Receives calls from members and providers and responds to complaints and grievances. Records all calls and details, receives requests for adjustments on claim issues and disenrollment.

As a Bilingual Spanish Absence Claims Specialists you are responsible for processing medical certifications in a high production environment while answering emails and corresponding with customers. This individual will report to a Claims Team Lead and must have strong attention to detail, clerical/administrative experience, and commitment to quality.

The Onboarding Specialist I role is integral in establishing and maintaining relationships with clients through their onboarding process. You will communicate directly with clients, through phone, video conferencing and email deliver a successful onboarding experience. You will work closely with our Cybersecurity and Product teams to ensure a flawless experience with BlackCloak.