Help customers through live support (chats, instant messengers and emails, possible hotline). Handle customer inquiries appropriately and provide a high level of service. Be ready to work at night shifts and interact with other departments to resolve issues.
This role is a hybrid of people leadership and customer relationship management, responsible for coaching and supervising a team of CSMs while also maintaining a small book of business. The Team Lead will ensure consistent delivery of exceptional customer experiences, directly contributing to the company’s goals. This role will help influence both the success of our customers and the development of our Customer Success team.
As a project manager, you will be the central hub in the development of our customer service, managing projects from conception to successful implementation.
This leader will oversee the guest-facing service team and virtual property operations team, setting strategy and driving improvements in guest satisfaction, efficiency, and property quality. The leader will also bring experience managing adjacent virtual service functions, including Trust and Safety. This is a fast-moving role at a growing company.
As the Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to ensure you are ready to assist our customers. handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
Provide first level customer service solutions regarding client products, building and maintaining positive customer relations by offering personalized solutions, exceeding expectations, coordinating with various functions within the company, scheduling service calls, troubleshooting technical issues, ensuring accurate data input, and demonstrating passion for customer service.
As an Implementation Specialist at Karbon, you'll provide support to customers by way of onboarding, data migration, implementation, and training on the Karbon platform, driving client satisfaction and ensuring that considerable value is realised by clients on our platform in their first 90 days. Karbon is looking for the type of person who enjoys meeting new people, working directly with customers, excel data and solving problems.
Litify is looking for a Customer Success Manager to join our team, and you might be the right person! As a CSM you will monitor and manage a portfolio of client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal. This position will be remote, with occasional travel to client sites and our NY headquarters.
As a CX AI Workflow Specialist, you will play a critical role in enhancing the effectiveness and consistency of Quince’s CX AI initiatives. You’ll lead quality assurance initiatives, design and maintain Agent Operating Procedures (AOPs), and partner with cross-functional teams to build and refine AI-enabled support workflows. This role sits at the intersection of CX, systems thinking, and AI tooling—and is ideal for someone who thrives in dynamic, fast-evolving environments.
As the Websites Lead, you’ll work directly with clients to build websites using WeTravel’s tools, templates, and partner services, turning client visions into functioning websites that help drive trip bookings and growth. This role involves partnering with Sales, Account Management, and Product teams, managing timelines, and refining templates to scale WeTravel’s website service.