Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling. Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
Provide technical assistance and support for incoming queries and issues related to equipment. This involves diagnosing and troubleshooting complex equipment problems, ensuring timely and effective resolution. Document all customer interactions and technical issues in the customer relationship management (CRM) system. Support one model family within the AWP, TMH, or Scissor model families
As a customer service representative, responsibilities include providing exceptional customer service to patients by taking inbound calls and assisting with refilling medications, checking on referrals, sending messages to doctors, and confirming appointments. One must manage large amounts of inbound calls in a timely manner using several screens and programs during patient/customer interactions. Also, one must be empathetic to the patient and their needs.
As a Product Support Specialist I, you’ll play a crucial role in ensuring our customers’ success by providing technical expertise, troubleshooting complex issues, and supporting internal teams. This position is ideal for someone who thrives on problem-solving, and is passionate about delivering exceptional customer experiences. You’ll handle escalated support cases, analyze data, prepare support documentation, and collaborate across departments to maintain customer trust and satisfaction.
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. As a remote Customer Service Rep – Healthcare, you’ll provide inbound customer support using a call flow guide, help customers resolve basic technical issues, and document information in databases.
You will play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. You will resolve member concerns while ensuring requests are processed accurately and on time. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
This role supports patient and family engagement and scheduling needs across our Care Experience departments, while engaging in an administrative function that supports overall team outcomes and patient retention. This individual will be responsible for ensuring a consistent experience for patients and families as they onboard the platform and access Equip’s specialized care team and resources throughout their recovery journey.
As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities.
As a Customer Success Analyst at Stake, you will be the first point of contact for customers, understanding their needs and providing accurate information about Stake's products and services. You will have the opportunity to work cross-functionally, finding simple solutions for complex problems and streamlining internal and external processes, while providing exceptional customer support, troubleshooting issues, and educating customers on platform usage and best practices.
You will be a senior leader responsible for driving retention, expansion, and customer satisfaction by strategically scaling our Customer Success function within a fast-growing EdTech SaaS environment. You will lead and evolve the team, bringing senior executive experience, deep operational rigor, and a strong, data-driven methodology. The Central region encompasses TX, OK, KS, MO, MN, IA, and WI. This role requires approximately 30% travel.