Engage with members by phone to encourage participation in care management programs and complete non-clinical assessments.
Identify barriers to care and connect members with appropriate services, benefits, and community resources.
Accurately document member interactions and operate effectively in a high-volume, remote call-center environment.
This partner company helps members navigate care management programs and access resources to improve their health and well-being. It operates remotely with a focus on compassionate support and efficient operations, though specific size and culture details are not mentioned.
Serve as first point of contact for homeowners, handling inquiries and scheduling inspections.
Coordinate project documentation, permits, and CRM records to ensure smooth operations.
Support marketing initiatives including email campaigns, social media, and online reviews.
A fast-growing, family-owned roofing company based in Raleigh, North Carolina, focused on honesty, education, and exceptional customer service. The company is small and family-oriented, seeking a proactive virtual assistant to support operations.
Provide virtual support to clients via Zoom and phone appointments to understand their needs and offer timely assistance.
Assist clients with applications, enrollments, policy updates, and related documentation.
Develop communication, product knowledge, and leadership capabilities through structured training and mentorship.
This company provides virtual customer service support for clients to understand their benefits. It is a remote-first organization that offers comprehensive training and mentorship programs.
Apply payments accurately and explain EOBs and ERAs to patients with clarity and empathy.
Resolve escalated issues professionally and maintain detailed records of patient interactions.
This company partners with healthcare providers to deliver patient-centered customer service, specializing in medical billing and insurance support. They operate a remote-first team that values empathy, professionalism, and collaboration.
Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
Log call details onto call management systems and provide response and resolution within SLA
Maintain service and product knowledge and expertise associated with applications specific to individual customers
We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries, and we have over 440,000 employees worldwide.
Drive operational improvements and reporting for Customer Success metrics like NRR, GRR, and usage KPIs.
Translate complex data into actionable insights for leadership and cross-functional teams.
Manage multiple priorities while ensuring data accuracy and quality assurance.
They are a B2B SaaS company focused on customer success operations. They foster an inclusive and collaborative workplace with a commitment to equal employment opportunity.
Build and maintain trusted relationships with mid-market customers through proactive communication.
Manage a portfolio of accounts, focusing on adoption, retention, and growth.
Use customer health data to identify risks and opportunities, collaborating with cross-functional teams.
This company offers a SaaS solution and is focused on customer success and engagement. With a global team spanning North America, the UK, and India, they foster a collaborative and inclusive remote-first culture.
Establish and lead a unified Tier 1 helpdesk serving a global user community.
Manage a small team of Helpdesk Officers, setting standards for service quality and resolution.
Collaborate with engineering, product, and partner teams to improve processes and user experience.
The company provides technology solutions to support language communities and Bible translation efforts. It is a mission-driven, fully remote organization with a small, collaborative team.
Manage day-to-day client relationships for assigned accounts, ensuring smooth movement of devices through processing, data destruction, and recycling.
Monitor shipments, resolve customer inquiries, and provide training on platform functionality and reports.
Maintain accurate tracking and documentation to support compliance with R2v3, e-Stewards, and audit requirements.
This company specializes in IT asset disposition (ITAD), managing the secure collection, processing, data destruction, resale, and recycling of enterprise technology. They foster a collaborative, growth-oriented culture with a focus on customer service, operational excellence, and integrity.
Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.