Provide care to users through calls, chats, and email to help them achieve their online goals.
Analyze user behavior and content to improve satisfaction and guide business success.
Collaborate with product teams to influence support and enhance user experience.
Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 278 million users worldwide.
Partner with Customer Success Managers on international service delivery for Workforce Mental Health customers.
Serve as subject matter expert on global nuances, resolving inquiries and leading international agenda items during customer meetings.
Proactively monitor account risk, develop mitigation strategies, and coordinate with internal teams and global networks.
Lyra Health provides mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of care and published more than 20 peer-reviewed studies.
Serve as a point of contact for client inquiries and support requests
Provide clear communication and maintain accurate records of client interactions
Monitor tasks and ensure timely responses and resolutions in a remote setting
Aisles & Abroad is a travel and event-related services company that supports client communications and coordination tasks. They are a small to medium-sized organization with a supportive, collaborative team culture focused on growth and performance.
Perform quality assurance monitoring for inbound and outbound customer interactions across multiple departments.
Identify areas for improvement and develop metrics for excellence to measure performance.
Create and track accurate quality-monitoring reports and recommend policy changes.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and achieve financial well-being through customized lending solutions. The company is growing quickly and values collaboration, with a culture grounded in compliance and ethics.
Provides tactical implementation support and configuration expertise through ticket management, system configuration, and quality assurance activities.
Manages ticket triage, resolution, and cross-functional issue escalation using JIRA and internal tracking systems.
Performs system configurations, supports technical integrations, and conducts quality assurance and testing activities.
Included Health is a healthcare company delivering integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. They break down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Coordinate travel logistics including flights, hotels, transportation, and vacation packages.
Provide excellent customer support and maintain accurate records of travel plans.
Assist clients with destination recommendations and itinerary adjustments.
Destination Careers helps individuals organize travel arrangements and create memorable experiences. The company operates with a remote team and offers training and professional growth opportunities in a supportive environment.
Implement products and execute ACO initiatives to support wellness visits, transitions of care, and active management.
Assist in training office staff and physicians on processes and technologies, and assess training needs.
Develop relationships with physicians and executives to enhance financial and quality performance.
Aledade empowers independent primary care practices to thrive through value-based care. The company is mission-driven with a focus on population health and community impact.
Provides client service support and manages projects to ensure flawless execution across operational areas.
Communicates with internal customers and account management to clarify expectations and resolve issues.
Assists in training team members and maintains excellent customer service.
The company provides creative services, contact center, digital print, and IT solutions. It emphasizes customer service and operational excellence, with a global presence.
Provides implementation support and management of MRO applications, including data gathering and configuration.
Serves as primary resource during implementation for internal and external teams on application setup and functionality.
Develops and maintains documentation to transition applications to support team, ensuring proper escalation procedures.
MRO provides Curation technologies and MRO application solutions for healthcare partners. The company offers a remote-first work environment and a comprehensive benefits package, focusing on client relations and employee support.
Handle inbound calls to help utility customers save money and improve energy efficiency through diverse services like scheduling and enrollment.
Navigate multiple platforms and scripts to provide customer support, tech assistance, and status updates for various programs.
Work in a performance-driven environment with real-time data access, requiring bilingual skills (English/Spanish) and call center experience.
CLEAResult leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future. They are a people-first company with thousands of employees across North America, focused on trust, accountability, and transparency.