Assist clients with selecting and booking hotel accommodations.
Provide accurate information on hotel options, amenities, pricing, and availability.
Respond to client inquiries via phone, email, and online platforms in a timely and professional manner.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We offer a supportive team environment, training, and mentorship for growth.
Provide world-class customer support to clients with application administration and configuration issues.
Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.
PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.
Lead and mentor a team of Customer Success Professionals to drive customer satisfaction and retention through strategic initiatives.
Analyze customer health data to proactively mitigate churn risks and identify expansion opportunities.
Collaborate with cross-functional teams to align customer success strategies with broader business objectives.
Propelus simplifies workforce compliance management across healthcare. As a trusted leader for over 20 years, they have been recognized as one of BuiltIn's 2025 Best Places to Work.
Build and own Moxie's entire customer support organization end-to-end, including AI-powered self-service and a new frontline team.
Design the escalation lattice and own Tier 2 SLA accountability across cross-functional teams.
Set the multi-year vision for a support org that is competitive with peers, focusing on metrics like CSAT, deflection rate, and response time.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. They have grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.
Manage large amounts of incoming phone calls and internal transfers from other departments.
Identify and assess customers’ needs to achieve satisfaction through open and interactive communication.
Build sustainable relationships and trust with customers by providing accurate information and solving problems.
A1 Garage Door Service is the largest residential garage door service company in North America, operating in 40+ markets across 20 states. Founded in 2007, the company has a culture of ownership and customer focus, with a remote work environment and AI-guided interview process.
Manage and execute end-to-end implementations of Ashby's solution for Mid-Market and smaller enterprise customers, handling about 15 concurrent implementations lasting 4-8 weeks each.
Work directly with customers to develop and execute implementation plans, ensuring a positive experience and fast time to value while aligning cross-functional stakeholders.
Advise customers on best practices, navigate change management, and proactively improve processes to enhance efficiency and efficacy.
Ashby is a B2B SaaS company building best-in-class products for recruiting and HR teams. They value small, talented teams and offer a remote-first, collaborative culture with a focus on continuous improvement and customer care.
Manage onboarding activities for new retirement plan clients, ensuring key milestones and deadlines are met.
Review and map prior plan documents to ensure plan provisions are accurately reflected in the new plan.
Explain plan provisions and requirements clearly to clients and partners, helping them understand available options and next steps.
Strongpoint Partners is a tech-enabled retirement services platform for small to mid-sized businesses. It is recognized as one of Inc. 5000's Fastest Growing Private Companies and certified as a Great Place to Work, with a coast-to-coast network of 19 firms.
Act as the voice of the game across community channels and the voice of players inside the studio, building authentic relationships with the player community.
Turn community sentiment, emerging trends, and actionable feedback into strategic insights that shape product decisions and drive player communication for major launches and high-impact moments.
Mentor and elevate the community team by sharing knowledge, improving processes, and raising communication standards to help the team grow.
Scopely is a leading global interactive entertainment company that develops, publishes, and live-operates a diverse portfolio of mobile games including 'MARVEL Strike Force', 'MONOPOLY GO!', and 'Pokémon GO'. Powered by thousands of world-class gamemakers across four continents, Scopely is recognized for its innovative culture and award-winning portfolio, delivering play experiences to hundreds of millions of players worldwide.
Handle outbound and inbound phone and email support for photo finishing equipment.
Troubleshoot mechanical and software issues using tools like NetOps, VNC, and TeamViewer.
Guide customers through software navigation, part ordering, and device setup.
We provide nationwide technical support for photo finishing equipment in major retail locations. Our goal is to ensure seamless operation and minimize downtime through expert troubleshooting and exceptional customer service.
Provide bilingual (English/French) customer service support to patients and healthcare professionals via phone, chat, and email.
Handle inquiries related to diabetes, obesity, rare diseases, and cardiovascular health products.
Identify and document potential adverse events and product quality complaints in compliance with regulations.
Alphanumeric is a staffing and recruitment agency specializing in placing professionals in the pharmaceutical and healthcare sectors. They are currently hiring for a long-term contract role supporting a top global pharmaceutical company.