Remote Information technology Jobs • Canada

Drive the evolution of Alpaca’s customer facing technical support, ensuring scalability and efficiency to deliver exceptional client service. Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues, dedicating 50% of your time to direct customer problem-solving. Improve Support Process Efficiency by auditing escalation workflows and improve via code, tooling, and training to minimize L3 escalations.

The Principal Platform Architect (ServiceNow) is a technical advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This role entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.

Work closely with clients to understand their technical requirements and database architecture either remotely or on-site. This role involves leading and supporting MariaDB deployments, conducting performance tuning, and providing strategic recommendations for database scaling and architecture improvements.

As a Technical Architect at Coupa, you will collaborate with our Customers, Partners and internal Product Management teams to implement cutting-edge solutions for our customers. Your expertise and experience will be crucial in integrating technologies into the Procurement, Supply Chain, and/or AP Automation domains, enabling our teams to manage the successful delivery of integration projects at Coupa effectively.

As a Technical Consultant, you'll be a functional and technical expert in the ServiceNow Expert Services Team, consulting with customers and configuring ServiceNow Core Business Transformation Products like HRSD, WSD, and LSD, driving customer business outcomes. You will optimize ServiceNow best practices with a focus on configuration, lead customer design workshops, and guide customers in documenting business requirements.

You’ll report to the Engagement Manager, EAI, and serve as a vital resource for our clients and internal teams. Lead and mentor integration teams, providing technical and architectural guidance for NetSuite projects. Design, develop, deploy, and maintain complex integrations across cloud and on-premise systems using platforms like Boomi, Celigo, or OIC.

As a Technical Consultant, you will be a functional and technical expert in the ServiceNow Expert Services Team, consulting with customers and configuring ServiceNow Core Business Transformation Products such as HR Service Delivery, Workplace/Facility Service Delivery, and Legal Service Delivery. Your work will accelerate and drive customer business outcomes.

As a Senior Technology Specialist II, enable everyone at Wrapbook to do their jobs more efficiently and safely. You will be responsible for end-to-end ownership of internal IT systems including support, endpoint management, directory services, cloud-based tooling, and device lifecycle management. You’ll also own administration and optimization of SaaS ecosystems, including user provisioning, license management, access control, vendor relations, and integration workflows.

The IT Manager is responsible for leading Lastwall’s IT department, overseeing internal systems, asset management, security compliance, and employee technology support. This role ensures that the company’s IT infrastructure runs smoothly, securely, and efficiently across the organization. The IT Manager also spearheads onboarding/offboarding processes, ICAM, and oversees hardware/software lifecycles.

The Customer Outcomes Senior Technical Consultant is responsible for configuring the Logik application (Configure, Price, Quote) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes.