The Service Desk Specialist's role will utilize advanced troubleshooting knowledge to quickly and effectively resolve client computer and account-related issues. This involves receiving new and escalated requests, prioritizing, documenting, and actively resolving end-user help requests. This particular role will help to cover our weekend support, working two 12-hour shifts on the Saturday and Sunday, and two 8-hour shifts on Monday and Tuesday.
Serve as a Requirements Analyst for the Defense Logistics Agency (DLA) DAAS D-BX Implementation, responsible for capturing, validating, and managing system requirements throughout the software development lifecycle; work closely with stakeholders to ensure operational and application needs are accurately documented and translated into clear, actionable requirements for development teams; facilitate communication between business users and technical staff, ensure requirements traceability, and confirm that delivered capabilities align with user expectations.
Lead or supervise system diagnostics and analysis for complex logistics applications in mainframe and distributed environments supporting software conversion or migration projects. Evaluate commercial software tools, recommend integration strategies, and develop scripts, programs, and utilities to support system modernization. Provide technical support and conduct root cause analysis of system performance issues.
Seeking a Solution Analyst with proven experience in SaaS-based customer and technical support environments. Your primary focus will be delivering exceptional customer experiences while resolving technical queries related to our cloud-based healthcare applications. Success requires calm, methodical troubleshooting of system issues, and a strong understanding of administrative workflows in long-term care and medical facilities.
The Cloud Administrator supports and improves OpenSesame’s internal IT systems, resolving escalated issues, managing core tools, and driving automation and security initiatives. This role is ideal for someone proactive and hands-on, ready to take ownership in a fast-paced environment.
The Systems Support Specialist will assist in the development and roll-out of special reports, new systems, and the maintenance of existing systems while taking a hands-on approach to necessary duties. This role involves assisting with migrations, Gross Potential Rent, and month-end reporting, as well as resolving issues and assisting employees with the property management software system, acting as the first point of contact with the support team.
We are seeking a talented individual to manage and optimize no-code workflows for banking clients, focusing on areas like account opening, onboarding, customer and account maintenance, treasury services, lending, and credit card applications. This role provides high visibility, with direct client interaction and opportunities to lead strategic initiatives.
Provide support to Abbott's Diagnostic Division (ADD) customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training. Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone and document information into the complaint handling system. Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories.
We are seeking a highly skilled Informix Migration Consultant to lead the assessment and modernization of a mission-critical legacy system built on Informix database and 4GL applications. The ideal candidate will conduct an analysis, define a migration strategy, and develop a roadmap to transition to a modern, scalable solution, ensuring minimal disruption to operations.
We are seeking an experienced Senior Infrastructure Engineer to join our team. In this role, you will be responsible for the design, maintenance, and optimization of our cloud and on-prem infrastructure supporting all customer-facing products.