This role is perfect for individuals early in their Salesforce career who are eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You’ll triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture.
Join NISC as a Technical Software Implementation Specialist in the Professional Services Division, focusing on implementing the NISC Meter Data Management System (MDMS) and integrating utility-specific Automated Metering Infrastructure (AMI) with NISC’s Billing platform. You will configure systems, solve data flow challenges, and collaborate with customers to deliver Smart Grid solutions, leveraging your strong SQL and project management skills.
As a Technical Consultant, you'll be a functional and technical expert in the ServiceNow Expert Services Team, consulting with customers and configuring ServiceNow Core Business Transformation Products like HRSD, WSD, and LSD, driving customer business outcomes. You will optimize ServiceNow best practices with a focus on configuration, lead customer design workshops, and guide customers in documenting business requirements.
As a Technical Consultant, you will be a functional and technical expert in the ServiceNow Expert Services Team, consulting with customers and configuring ServiceNow Core Business Transformation Products such as HR Service Delivery, Workplace/Facility Service Delivery, and Legal Service Delivery. Your work will accelerate and drive customer business outcomes.
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will provide amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies.
As a WFM Systems Administrator, you’ll configure, optimize, and scale Workforce Management (WFM) systems to deliver a seamless agent and member experience across Chime’s outsourced contact centers. You’ll collaborate closely with cross-functional teams to drive performance, forecasting accuracy, and systemic scalability. This role focuses on continual improvement, automation, and technical evolution within Chime’s Operations Member Experience (OMX) team.
As a TechOps Specialist at Kasa, you will maintain data integrity, perform system maintenance, resolve technical issues, and bridge the gap between technical and non-technical teams. You will also lead technical triaging efforts by evaluating, prioritizing, and directing technical issues to the appropriate teams for swift resolution.
Works on a diverse scope of problems, where each issue requires individual analysis of information provided within the tickets, which requires detailed problem techniques to solve. They devise solutions based on limited information and precedent and adapts existing approaches to resolve issues, using evaluation, judgement, and interpretation to select the right course of action. The Tier II Engineer will own each issue to resolution, escalating to Tier III or to the Product/Engineering team as needed.
As a Solutions Architect, you will work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way.
As a Solutions Architect at Insider, you will proactively engage with customer technical decision makers, utilize business information to support digital transformation, and run data workshops to implement solutions aligning with customer goals. You will drive pilots, troubleshoot technical issues, and leverage best practices to guide customer strategy and future growth.