Lead the administration and evolution of Microsoft Active Directory in a complex enterprise environment.
Design, operate, and maintain Public Key Infrastructure (PKI), including certificate lifecycle management.
Administer and develop Microsoft 365 / Entra ID identity services, roles, and access models.
Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. As a subsidiary of Kyivstar, one of Ukraine's largest telecom operators, they strive to change lives by creating technological solutions and products that unleash the potential of businesses and meet users' needs. They have over 600 employees.
Provides daily leadership, coaching, and performance management for two IT Support Engineers.
Manages the IT support queue, prioritizing and assigning requests to meet SLA commitments.
Acts as a senior escalation point for complex or critical IT support incidents.
FiscalNote is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. The company has 880 employees, and they value diversity and are committed to equal opportunities and creating an inclusive environment for all employees.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Implement secure, compliant client environments using industry standards and best practices.
Support onboarding projects from discovery through cutover and handoff to Support.
Contribute to Technical Project Plans in partnership with Senior Project Engineers and Project Managers.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, they have grown through their focus on service and value ownership, execution, growth, intelligence, and camaraderie.
Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.
BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.
Manage, build, deploy, and maintain scalable cloud infrastructure on Azure and AWS.
Design and architect cloud-based solutions that align with client needs.
Document implementations, processes, and solutions for internal and client use.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, they have grown through a focus on service and value ownership, execution, growth, intelligence, and camaraderie, fostering a professional and friendly environment.
Serve as a Level 3 escalation resource for complex, high-impact, recurring end-user issues and operations.
Take ownership of major incidents, coordinating resolution efforts with Infrastructure and Application teams as needed.
Identify recurring support issues, process gaps, and service risks, then recommend improvements that reduce repeat work and strengthen the user experience.
The NYC Department of Buildings ensures the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. As an employer, the department is committed to improving performance and developing procedures that are streamlined, understandable, and transparent.
Serve as the first line of support for user technical issues across hardware, software, and collaboration tools.
Troubleshoot and resolve problems involving Microsoft 365 Business applications, including Outlook, Teams, SharePoint, and OneDrive.
Assist with basic configuration, user provisioning, and license management in Microsoft Entra, Defender, and SharePoint environments.
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.
Provide in-person support and troubleshoot Windows and macOS devices, Microsoft 365 applications, and peripherals.
Deliver a professional face-to-face support experience, setting expectations and providing timely updates.
Prepare, build, and deploy laptops, coordinate user setup, and manage the lifecycle of devices.
Fastmarkets is a price-reporting agency and information provider for global commodities. They have more than 700 employees spread across global locations and are built on trust and deep market knowledge.