In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions by responding to technical advisory and implementation questions regarding M365 tools through chats and phone calls.

Technical responsibility for our IT infrastructure, ensuring the availability, performance, and security of our office and IT systems. This role includes defining and implementing a future-proof cloud strategy including budget, capacity, and lifecycle planning. You will provide technical leadership & people development, coaching and developing the team as well as prioritizing tasks in daily and project business. You will be responsible for service & license management, SLA monitoring, escalation management and continuous improvement of the IT service desk.

Provide technical support and advice to customers, helping them maximize their Microsoft 365 subscriptions. Address technical support requests-tickets from customers who subscribed to a Microsoft 365 trial, utilizing troubleshooting knowledge and tools to resolve issues. Engage with customers to understand their needs and guide them toward perpetual subscriptions, increased workload usage, and higher license consumption.

In this role, you will be responsible for the implementation, maintenance, and support of multiple cloud-hosted Tenants and on-premises systems, serving as the first point of contact for escalated issues and providing critical support to ensure seamless operations across the infrastructure. The team must be willing to work after hours, within deadlines to meet milestones, schedule meetings, multi-task to meet demand.

In this role, you will use troubleshooting knowledge and tools required to fix customer issues. Approach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload usage and to increasing the number of licenses and workloads consumed by the Small Business.

The Senior Systems Engineer is a global technical & customer service role that provides L3 Microsoft 365 Suite support and participates in various technology initiatives & projects. Your duties will include managing and supporting the company’s Microsoft 365 environment, ensuring system availability, integrity, security, and support of internal end-users globally. The ideal candidate will have a deep understanding of Microsoft Office 365 services, and a strong background in: Power Platform and Power Shell scripting.

AECOM’s Technology Solutions Group (TSG) is seeking someone to join our ICT Team, position is also open to a remote working situation. The Information & Communication Technologies (ICT) Consultant will develop a solid understanding of client business practices and goals. Responsible for the creation of work plans and task definitions. Apply in-depth knowledge of ICT Infrastructure types and uses, ICT design and consulting for Data Centers, Healthcare Facilities, Government & Commercial Facilities.

Lead the organization’s unified communications strategy, implementation, and operations, overseeing a team of engineers and administrators responsible for managing critical platforms such as Microsoft Teams, Microsoft 365 email, Microsoft OneDrive, and Cisco Unified Communications Manager (CUCM). This role requires hands-on technical expertise and experience migrating legacy collaboration and telecom systems to modern cloud-based platforms and delivering a superior user experience.