Lead the strategic and operational management of Visa Direct’s knowledge management platform and related sales enablement learning initiatives, blending project management, content governance, and digital learning systems expertise to deliver scalable, user-centered solutions that support business readiness, knowledge sharing, and cross-functional collaboration.
The IT Services Manager will enable our remote workforce to be productive and compliant and streamline our current processes of procuring equipment, setting up new employee accounts and ensuring compliance with company security standards. They will also provide tech support to a diverse, interdisciplinary, team, including a large workforce of peer coaches without previous experience in a technology company.
As a Senior IT Support Specialist, provide autonomous, expert-level support and administration across Aker’s core IT platforms—including Microsoft 365, Azure AD, AWS and be solely responsible for final escalations for technical issues. Play a key role in operational security, infrastructure health, and service delivery while helping to shape the future of Aker’s internal IT support and governance capabilities.
Operating as a desk-based technician, you will provide world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs. You will also provide remote support to clients and assist in the monitoring and maintenance of their computer systems and networks. Your responsibilities include working on escalations, maintaining information recording, and proactively managing your queue.
Seeking a motivated and experienced L3 Systems Administrator to join our managed services team to help design, manage and troubleshoot IT systems and serve as an escalation point for L1 and L2 technicians. You will have a wide range of experience with different systems, a passion for learning new technologies, and a keen attention to detail and should enjoy solving complex technical problems and helping clients get the most out of their IT.
As an IT Helpdesk Technical Specialist, you will be at the frontline of technical support, ensuring smooth operations for our customers. You’ll work closely with customer IT teams, internal stakeholders, and fellow analysts to diagnose issues, implement solutions, and optimize processes. More than just troubleshooting, this role is about enhancing IT support through automation, problem-solving, and proactive improvements.