Communicate directly with customers via our Support Center.
Triage a diversity of support tickets as well as work on process improvement.
Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.
Administer and maintain Entra features like creating and editing Conditional Access Policies and implementing new Enterprise Applications to facilitate Single Sign On, SCIM provisioning, and other internal use cases.
Act as an escalation point for front line support to meet internal OLAs; this requires strong troubleshooting skills and resourcefulness.
Administer and configure a variety SaaS products including Atlassian, Slack, Adobe, Miro, and more and support efforts to deduplicate our SaaS suite, creating a single consistent tool set across all business areas.
Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist- and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. Forbes Marketplace, a dynamic and fully remote company with approximately 600 employees globally.
Own the administration of our cloud-based Jira, Jira Service Management, and Confluence instances.
Manage third-party apps and integrations between Atlassian and other systems.
Serve as the primary Atlassian subject matter expert.
Human Interest aims to provide all workers with access to retirement benefits, especially those employed by small and medium-sized businesses. They are a high-growth fintech company backed by investors like BlackRock, TPG, and SoftBank, working to change the retirement industry.
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels.
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.
Develop a deep knowledge of our product and help customers through the implementation lifecycle.
Gather and interpret customer requirements and configure the AuditBoard solution.
Serve as a project manager for implementation projects and maintain project status.
AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, surpassing $300M ARR and continuing to grow. The company is known for its award-winning technology and is ranked among the fastest-growing tech companies in North America.
Partner with customer executives to uncover pain points and demonstrate the transformative potential of the ServiceNow platform.
Drive enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives.
Shape and communicate a compelling vision that connects customers’ business strategies with the ServiceNow enterprise AI platform.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Assist in gathering and documenting business and technical requirements.
Support the configuration, maintenance, and day-to-day operations of SaaS and GTM applications.
Help triage, research, and resolve tickets related to supported applications.
ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.