In this role you will use your technical expertise to provide support of the EHR for Practice groups and Care Coach products and achieving Model of Care objectives. As their highest escalation point you will help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. As such, a strong understanding of administrative tasks and workflows for long term care and medical facilities is critical to your success.
Provide first line support for Mambu applications and services in Salesforce. Manage & triage incoming requests and assign it to the relevant support team. Ensure all support tickets are responded within the agreed service level timeframe. Solve technical issues reported by our customer. Perform basic technical triage using tools such as Grafana, Loggly and MS SQL.
The Implementation Specialist is a central expert role within Vaayu, working at the intersection of technology and customer success, while providing support for the sales team. This expert in tech and data matters will assist customers during the implementation process of Vaayu’s environmental impact platform, helping clients prepare complex primary data for environmental impact calculations. They also help produce customer-facing documentation helpful to current and prospective retail customers.
As an IT Solutions Engineer, you play a key role in connecting our IT capabilities with Huntress's evolving business needs, helping us think strategically about technology and how it can help our business scale and grow. Your work involves building strong partnerships across our business units, understanding their unique goals and challenges, and serving as a knowledgeable guide for their technology solutions.
Our Director of IT will lead the strategic direction and operational excellence of Invisible’s global IT function, acting as both a visionary architect and hands-on operational leader. This role is pivotal in scaling and maturing our IT infrastructure and services to support a rapidly growing, remote-first workforce and global client base. They will be in charge of optimizing the performance, resilience, and security of our core technology ecosystem.
As a Senior Technical Account Manager at Ontic, you are the dedicated technical quarterback for a defined portfolio of enterprise clients. You take deep architectural ownership of each tenant, ensuring every environment is healthy, secure, and optimized so that technical friction never impedes business value. Partnering closely with Client Success Managers and Managed Services Specialists, you advise on best-practice configuration, rapidly diagnose issues, and guide long-term platform strategy to align with each customer’s security and risk-intelligence goals.
Key Contributor to the ServiceNow SaaS Solution implementation, your role will include activities such as system configuration, development of custom features on client and server side and technical consulting. Provide expertise on technical questions related to the ServiceNow platform. Understand the business needs and standardize processes and build this into the design and deliverables.
As a Senior Solutions Engineer, you'll lead complex enterprise AI implementations, architecting custom solutions for the world's largest companies, and designing systems that handle millions of customer conversations and integrate seamlessly with existing tech stacks. Every implementation is unique, every challenge is different, and the impact is massive as you build AI solutions that fundamentally change how organizations serve their customers.
As an IT Ops Analyst (Support), you’ll be the go-to person for making technology work smoothly at 1Password. Reporting to our IT Ops Manager (Support), you’ll support your teammates with timely, thoughtful help - whether it’s resolving support tickets, improving workflows, or proactively finding ways to make internal tools more efficient. You’ll work across teams to ensure everyone can focus on what they do best.
This role is critical in driving resolution of our most complex customer issues, scaling operational excellence, and ensuring high-quality service delivery across POS integrations, APIs, and loyalty solutions. You’ll manage a high-performing team of L3 engineers, act as a liaison with Engineering and Product for defect resolution, and guide support processes to improve customer satisfaction and platform reliability.