Provides high-quality customer service for the efficient resolution of technology problems and requests.
Performs first-line troubleshooting for customers and takes ownership of all customer interactions.
Provides end user device management and support, including desktops, laptops, and PDAs.
Cayuse Commercial Services delivers solutions that streamline the complexities of research administration, compliance, and collaboration. They empower universities to focus on their strategic goals, from increasing funding opportunities to simplifying the grant lifecycle. They are a growing company.
Act as the primary point of contact for incident communication.
Monitor incident queues and escalate issues as necessary.
Facilitate post-incident reviews to identify underlying causes.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Its system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead the enterprise architecture, design strategy, and platform governance for our ServiceNow ecosystem.
Drive best practices, guiding project delivery teams, and ensuring we continuously leverage the full potential of the ServiceNow platform.
Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
Western Digital's vision is to power global innovation and push the boundaries of technology. They offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers. They are a key partner to some of the largest and highest-growth organizations in the world.
Takes end-to-end responsibility for ServiceNow programs and implementations at enterprise customers.
Acts as a delivery lead and main contact for the customer and trusted advisor at stakeholder and C-level.
Coaches and mentors project teams and drives scope, budget, timeline, and quality.
Devoteam is an international technology-independent consulting company with over 30 years of experience and more than 11,000 tech and business leaders worldwide. They focus on digital strategy, platform technologies, cybersecurity, and enterprise transformation, acting as a strategic partner for leading cloud and service providers like AWS, Google Cloud, Microsoft, Salesforce, SAP, and ServiceNow.
Advise clients strategically on platform & process design.
Devoteam is an international technology-independent consulting company with over 30 years of experience and more than 11,000 tech and business leaders worldwide, focusing on digital strategy, platform technologies, cybersecurity, and enterprise transformation. They are a strategic partner for leading cloud and service providers like AWS, Google Cloud, Microsoft, Salesforce, SAP, and ServiceNow.
Serve as the Request Management Subject Matter Expert for the efficient operation of Request Management within the ServiceNow platform.
Support demand management activities, including intake, assessment, prioritization, and routing of requests.
Develop, maintain, and analyze KPIs, metrics, dashboards, and reports using ServiceNow Performance Analytics; Power BI experience is a strong plus.
Emory Healthcare fuels professional journeys with better benefits, valuable resources, ongoing mentorship and leadership programs. They foster a supportive environment that enables employees to reach new heights in their careers and be what they want to be.
Elicit, analyze, validate, and document business and functional requirements for DoD software development projects and programs.
Translate stakeholder needs into clear requirements artifacts suitable for technical implementation.
Produce professional process documentation, including training and instructional content, guidelines, workflow maps, process flows, and procedural documentation.
INTECON delivers technology and strategic solutions for defense, security, and mission-critical operations. They are part of Aspetto, and have a commitment to quality, precision, and operational excellence, with a focus on integrity, ingenuity, and client-focused execution.
BCM Technical Configuration, serve as the technical lead for the setup and optimization of the BCM module, and configure Business Impact Analysis (BIA), Crisis Management workflows, and continuity planning.
Design and automate the end-to-end BCT lifecycle, streamline workflows from initial impact assessments to the generation and testing of recovery plans.
Develop real-time dashboards and utilize Performance Analytics and collaborate with the ITSM team to leverage CSDM data to ensure recovery plans are grounded in accurate application and infrastructure dependencies.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. Their team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects.
Shape, scale, and modernize the firm’s global helpdesk and end‑user support model.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention.