Remote Information technology Jobs · ServiceNow

In this position, you will be responsible for holistic ITSM projects: from analysis and design to rollout and optimization. You will support companies in the digital transformation of their IT & Enterprise Service processes. You will take on the role of Trusted Advisor for customer management and are the central contact person - internally & externally.

This role will primarily focus on designing, configuring, and implementing ITOM solutions on the ServiceNow platform (Discovery, Service Mapping, Event Management, CMDB, Cloud Provisioning & Governance), while also contributing to reliability engineering practices such as automation, monitoring, and incident management. You will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team, focusing on instance performance, reliability, and availability.

The AI Integration Engineer will be the hands-on Subject Matter Expert for ServiceNow and/or Workday connectors powering an enterprise AI agent platform, guiding customers from setup to production, unblocking complex integration issues, and coaching internal SMEs, feeding real-world feedback to engineering to improve connector reliability, performance, and features.