This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on some of the following ITOM, ITSM, APM, and CMDB implementations. You'll work closely with cross-functional teams to design, configure, and deploy ServiceNow modules, ensuring seamless integration and maximum value.

Manages end to end delivery of the engagement in terms of driving deliverables, KPIs and Service improvement activities. Configures efficient Identification and Reconciliation rules, monitors CMDB health and resolve conflicts between authoritative data sources. Defines and maintains standard CI's, CI relationships, and CMDB Classification with relevance to the business needs.

The ServiceNow Senior ITSM Process Engineer plays a pivotal role in advancing our service management goals across the Digital Technology organization. They are responsible for developing standards and guidelines for ITSM practices, educating practitioners on best practice tools and techniques, and ensuring processes are being effectively managed. They possess both generalist skills and deep knowledge in ITIL.