Define and lead the strategic roadmap for enterprise business technologies.
Serve as a trusted advisor to senior leadership on emerging technologies.
Build, mentor, and retain a high-performing team.
EPlus believes technology is a people business and strives to deliver solutions that make a real difference. Their team is passionate and values collaboration, innovation, and extraordinary results.
Lead a team of two Junior Analysts supporting the Department of Veterans Affairs ServiceNow Hardware Asset Management (HAM) implementation.
Establish and maintain the standard operating procedures (SOPs) that govern Tier 1 case management, ensuring consistent, high-quality support.
Serve as a key voice of the customer, synthesizing case trends and survey data into actionable continuous improvement recommendations.
IT Concepts dba Kentro is dedicated to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. They are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
Resolve cellular connectivity issues for company-issued devices
Support mobile device management (MDM) policies and Google Device Policy implementation
Troubleshoot Okta MFA setup and authentication issues on mobile devices
Nielsen provides powerful insights that drive client decisions and deliver extraordinary results. They are a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.
Lead, coach, and mentor a multi‑tier (Tier 1–3), multi‑region helpdesk to deliver consistent, high‑quality support across time zones.
Own and continuously improve CSAT, SLA attainment, queue quality, and customer communication standards.
Design and implement enhanced global policies, escalation frameworks, and operating standards.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. They provide a comprehensive suite of services, products, and data that enables clients to navigate complex, contentious, and often catastrophic situations.
Serves to design and oversee technical solutions that are leveraged for clients.
Project ownership-responsible for driving projects to successful completion.
Leads/Coordinate development team efforts, including providing constructive feedback and driving solutioning conversations.
Sigital is a ServiceNow Premier Partner. They help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs.
Processes user access requests, including provisioning, deprovisioning, and modifications, based on control policies and employee status.
Identifies and resolves access issues, ensuring alignment with security policies and regulatory standards.
Conducts regular access reviews to validate appropriate user access and remove outdated access.
US Anesthesia Partners is the highest-quality single-specialty anesthesia practice in the United States. They have over 6,000 employees distributed across 10 states and their clinical and non-clinical staff support each other as they work toward a common vision: Empowering people to advance exceptional care.
Design, develop, and maintain solutions on the ServiceNow platform.
Take ownership of ServiceNow platform functionality, ensuring scalability and stability.
Implement and enhance incident management, risk, and operational resilience workflows.
Smart Working believes your job should feel right every day and welcomes you into a genuine community that values your growth and well-being. They break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles.
Plan and execute all System Administrative tasks related to Platform Operations; direct and mentor junior admins.
Manage ServiceNow instance configuration, upgrades, patching, and system health.
Monitor platform performance and proactively identify and resolve system issues.
Kentro, formerly IT Concepts, is committed to advancing customers' missions, fostering professional growth, and making a positive impact on communities through innovation and collaboration. Kentro embraces a future centered around growth, innovation, and achieving extraordinary milestones within a supportive community.
Lead and manage the India-based End User Services and Enterprise Service Desk (Level 1) team.
Ensure adherence to established SLAs and service delivery standards for incident resolution and service requests.
Drive continuous improvement initiatives, including automation of service desk workflows.
Oportun is a mission-driven financial services company that aims to help its members reach their financial goals. They empower members with capabilities for borrowing, saving, and budgeting, in order to build a better financial future.