Deliver white glove IT support by promptly responding to Service Requests and Incidents across multiple channels with a target of 80% first-contact closure rate.
Troubleshoot and resolve issues related to computer hardware, operating systems, and company-approved applications.
Implement software and hardware updates and assist in developing Support Center documentation using Confluence and ServiceNow.
Veolia is the top-ranked environmental company in the US, offering water, waste, and energy management services. It has more than 10,000 employees across North America.
Provide hands-on technical leadership for ServiceNow platform design, configuration, and governance.
Improve and support IT service management workflows and operational processes.
Oversee integrations, reporting, development standards, and technical debt reduction.
Flexential is a technology company that provides data center and infrastructure services, including cloud, managed services, and colocation. The company values diversity and inclusion, and offers a collaborative culture with a focus on employee well-being.
Provide day-to-day administration, configuration, maintenance, and production support for the ServiceNow HRSD platform.
Troubleshoot complex issues, perform root-cause analysis, and coordinate incident triage with cross-functional teams.
Support platform releases, integrations, security, and enhancements while mentoring colleagues as a subject matter expert.
A technology company seeking an experienced ServiceNow professional to support its HR service delivery platform. The organization offers a collaborative remote work environment and opportunities for professional growth.
Monitor and troubleshoot global enterprise network using Data Dog and CLI tools.
Respond to incidents and manage tickets end-to-end in ServiceNow.
Support multi-vendor network devices including Palo Alto and Ruckus wireless.
Black Mountain Dynamics delivers network engineering and operations services to high-tech enterprises. The team is lean and hands-on, emphasizing proactive monitoring and rapid troubleshooting.
Provide remote Level 1/2 desktop support to end users including executive-level staff using troubleshooting tools.
Diagnose and resolve IT incidents and service requests efficiently while maintaining high customer service standards.
Prioritize incoming support tickets and manage work orders according to business needs and service-level requirements.
A partner company provides IT support services to major government clients in a managed services environment. They operate a growing remote services team with opportunities for career development and exposure to enterprise IT.
Serve as primary contact for Cloud inquiries, ensuring timely responses and coordinating service request communication.
Maintain and enhance AI-driven knowledge base, optimize search discoverability, and ensure compliance/security.
Develop user guides and training materials, implement feedback mechanisms, and support adoption of new tools.
Unit4 provides innovative Enterprise and Business software solutions for service organizations, focusing on self-driving and adaptive ERP. With a commitment to sustainability and inclusion, they offer a people-centric culture with untracked time off, remote opportunities, and Employee Resource Groups.
Configure ServiceNow Platform based on leading practices to achieve customer outcomes.
Participate in workshops to assess current processes and establish future-state processes.
Design and deliver ServiceNow solutions with a technical architecture for long-term success.
ServiceNow provides an AI platform for business reinvention, serving 85% of the Fortune 500. They foster an AI-native culture and are committed to putting AI to work for people.
Troubleshoot and resolve issues in ServiceNow instances, performing light scripting and configuration changes.
Advise clients on platform best practices and participate in calls to clarify scope and communicate resolution.
Maintain accurate records and adhere to development standards while deepening expertise across ServiceNow modules.
Sigital is a ServiceNow partner delivering consulting and managed services. They offer a remote-first culture with a focus on professional development and team collaboration.
Own and lead the CMDB data model strategy, including CI classes, relationships, and service models, ensuring alignment with ITSM and governance.
Ensure CI data accuracy and integrity by validating discovered data, eliminating duplicates, and maintaining consistency across sources.
Provide SME guidance on using CMDB data in service maps, impact analysis, and change planning to enable faster resolution.
Mercury Insurance helps people reduce risk and overcome unexpected events through insurance products. It is a midsize employer recognized as one of America's Best Midsize Employers for 2026, with a culture that values diversity, inclusion, and teamwork.
Provide Tier 2 and Tier 3 technical support for ATIS applications via phone, email, and ticketing systems
Troubleshoot and resolve application, network, and system issues, and document resolutions in the ticketing system
Support manual testing and transition to automated testing for ATIS software delivery
LMI is a digital solutions provider accelerating government impact with innovation and speed. Headquartered in Tysons, Virginia, the company serves defense, space, healthcare, and energy sectors with a focus on agility and collaboration.