The Senior Business Systems Analyst will be responsible for the design, configuration, implementation and operational support of Oracle Supply Chain Management (ERP Cloud) applications. This role will focus on leading business process analysis, requirements gathering, system configuration, and solution delivery across the Oracle Supply Chain Management Cloud and integrations with other SaaS or Internal applications. The role requires strong tactical decision making.
Provide customer support for IT related issues reported via the phone, email, voicemail and customer submitted incidents. Communicate courteously and effectively to ensure customer and service level standards are successfully met. Anticipate and proactively respond to customer needs, making sure reported issues are documented in detail and resolved or properly assigned. The Service Desk operates 24/7 365 days per year.
As a Technical Solutions Consultant, you will collaborate with sales teams to understand client needs and propose tailored solutions using ServiceNow ITSM, CSM, and ITOM platforms. You will conduct product demonstrations, design solution architectures, and act as a technical liaison between clients and internal teams during the pre-sales process. The key is showcasing the value of our solutions and enabling successful sales engagements.
The Director of Service Delivery oversees IT service delivery across the organization, including the ServiceNow platform's performance and improvement, ensuring timely issue resolution and aligning IT services with business needs. Responsibilities encompass incident, request, change, and asset management along with leading cross-functional teams and enhancing service efficiency.
The ESM Delivery Manager works in cooperation with the ESM Service Delivery Director and provides technical vision and leadership to the Sales and Delivery teams. You will advise teams on technical issues and their business implications using expertise in AHEAD's core technology competencies and drive the delivery of client-focused, high-quality projects.
As a ServiceNow Principal Technical Consultant, you will utilize your ServiceNow expertise to architect, design, develop and deploy solutions. You will drive a collaborative team, mentor, and ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects. This role focuses on development and delivery of value added integration and consultative services in the area of Enterprise solutions.
Provides first tier support for colleagues and patients for all IT related items via multiple channels for break/fix issues, inquiries, or requests. Provides IT system optimization, documentation and communication with colleagues and patients to resolve basic technical support issues.