Lead end-to-end transition of SCM, CMDB, and ITOM workstreams onto the ESOM contract.
Serve as primary point of contact for VA leadership, managing schedule, risk, and cross-functional coordination.
Develop and maintain integrated project schedule, track milestones, and manage scope changes.
IT Concepts dba Kentro is a technology solutions company that supports federal government missions, holding ISO certifications and CMMI ratings. They are a community of experts focused on teamwork and professional development, with recognition as a fast-growing company and a best place to work.
Lead the AI Services practice, owning vision, strategy, and P&L for revenue-generating AI-powered ITSM solutions.
Serve as executive-level AI advisor to clients, engaging C-suite to assess maturity and co-create AI-driven ITSM roadmaps.
Oversee architecture and delivery of ServiceNow AI solutions, including Now Assist, Virtual Agent, and Predictive Intelligence, ensuring best-practice implementation.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. With over $200 million in annual revenue and team members globally, Toptal is the world's largest fully remote workforce, fostering innovation, social interaction, and fun.
Act as a senior escalation point for technical incidents, supporting clients and internal teams with complex issues related to trading workflows and system integrations.
Lead incident management activities, ensuring timely resolution within SLA frameworks, and maintain knowledge base content and support tools.
Collaborate with development, service management, and external stakeholders to drive continuous improvement and operational excellence in electronic trading systems.
Our partner provides high-touch customer support and complex financial trading technology, ensuring the stability and performance of mission-critical electronic trading systems. The company operates in a fast-paced, SLA-driven, and highly collaborative environment with a strong emphasis on operational excellence.
Lead pre-sales activities and develop SOW documentation for OTM solutions.
Design and deliver technical architectures aligned with ServiceNow standards and best practices.
Mentor delivery team members and build relationships with stakeholders to drive customer success.
ServiceNow is an AI platform for business reinvention, serving 85% of the Fortune 500 to work smarter. Founded by Fred Luddy, it has a large global workforce and fosters an AI-native culture where technology and talent combine.