This role manages and maintains the Salesforce platform, including user accounts, profiles, and permissions; creates and manages custom objects, fields, and relationships; develops and maintains Salesforce flows and Apex triggers; and implements and manages Salesforce integrations with other systems.

Ensure customer centricity at the front lines of supporting our users by managing our support desk and communications, troubleshooting technical and non-technical inquiries, and building support documentation and workflow efficiencies. You will drive a proactive technical support function and provide a phenomenal user experience as we continue to scale.

Respond to user requests, troubleshoot problems, and provide in-depth remote technical support to ensure end-user satisfaction. Create Knowledge Base documents, troubleshoot hardware and software issues, and assist in the deployment of new workstations. Manage Apple devices via Jamf Pro, maintain accurate hardware inventory, and proactively educate customers.

Function as first-level support for our client’s end users, networks, and server issues. Troubleshoot software, hardware, and operating system issues while creating detailed documentation. The Service Desk Analyst will take incoming calls and emails, resolve issues, escalate higher-level issues, and advise management of updates to Wiki/KB.

Play a critical role in ensuring seamless integration and troubleshooting of Toast POS systems for our restaurant partners. You’ll work closely with internal teams, product managers, and R&D to optimize POS connectivity and provide expert-level support for both our customers and internal stakeholders. This is a hands-on role where technical problem-solving, API integrations will be key to success.

Provide remote IT support, ensuring clients receive top-notch technical assistance. Handle a range of tasks, from system updates to hands-on troubleshooting. Expected to resolve technical issues with little or no assistance, including workstation operating system issues, printer issues, and basic server and networking issues.

Oversee IT operations, ensuring the security, compliance, and efficiency of Flywheel’s internal technology infrastructure by managing software procurement, IT security, workstation updates, employee onboarding/offboarding processes, and IT support services.

The Support Analyst will own, troubleshoot, diagnose, and resolve problems to successful closure, ensuring timely escalation where necessary. They will assist colleagues, communicate efficiently across a Global team, and demonstrate excellent analytical and problem-solving skills. The role requires resourcefulness, organization, and a passion for providing service excellence.

The Website Support Specialist ensures customers receive top-notch support for their website needs by managing and resolving website support requests and troubleshooting issues. The role involves direct communication with customers via email with screenshares/calls expected upon request and requires solid WordPress web design and customer service skills.

Join Belkins Group as an Email Deliverability Specialist! You'll manage email deliverability issues, optimize DNS settings, and collaborate with various teams to improve email performance. If you're passionate about email performance and eager to make a difference, this is the perfect opportunity to advance your career.