Remote Information technology Jobs · Troubleshooting

• Provide day-to-day IT support for approximately 90 employees, handling 30–80 monthly support requests across L1 technical issues.
• Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune, and manage employee onboarding/offboarding processes.
• Act as the primary helpdesk contact, delivering timely support via various channels, and collaborate to improve IT workflows and documentation.

Interdependence is a public relations and integrated marketing solutions firm powered by proprietary technology to help brands enhance their business and lives. It has hundreds of team members worldwide, a rapidly growing structure, and was named one of America's best PR agencies by Forbes, with a commitment to a collaborative and performance-driven work environment that encourages innovation and professional growth.

• Field incoming client communications via phone, chat, and online portals to support users like physicians, nurses, and system administrators.
• Train end-users and troubleshoot basic-to-advanced issues related to message delivery, content, and application connectivity.
• Consult, design, configure, and deploy custom applications and build user accounts while collaborating with other internal teams.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, a customer base of 30,000+, and a collaborative, tech-forward culture focused on delighting customers and advancing patient care.