Remote Information technology Jobs · Troubleshooting

• Ensure responsiveness and first-time resolution to customers’ requests for technical support.
• Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.

Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems. They have been delivering innovative solutions for 55 years and are a certified “Great Place to Work” with competitive compensation and meaningful benefits.

• Act as the primary owner of the MSP relationship, triaging high-level issues to them.
• Serve as the first line of defense for staff IT issues via Slack/Email.
• Physically provision, set up, and ship laptops (Mac) for new hires and handle asset recovery.

Kotter provides training and consulting services. They appear to be a growing company, seeking adaptable and communicative employees.

• Monitor network performance and system alerts using various monitoring tools.
• Respond to network incidents and outages, providing timely resolution to minimize downtime.
• Perform routine network maintenance and updates to ensure system reliability and security.

Intelice Solutions provides IT solutions. The job posting does not mention the company's size or discuss its culture.

• Manage user accounts, access rights, and permissions across Google Workspace, Slack, Atlassian/Jira, NetSuite, HubSpot, and other SaaS tools
• Own IT onboarding and offboarding end-to-end: account setup, access provisioning, device preparation, and account deactivation/wipe for leavers
• Provide responsive first-line IT support to employees across diverse time zones - troubleshoot hardware, software, and SaaS issues efficiently

Remote People builds the infrastructure to power borderless teams by handling global payroll, benefits, taxes, and compliance. Their technology enables businesses to hire anyone anywhere compliantly at the push of a button and they are committed to building a global, diverse team.

• This is a doer role. You will act as the technical bridge between clients, product, and engineering, translating business requirements into reliable system configurations while proactively identifying opportunities to improve processes and automation.
• Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations.
• Independently diagnose and clearly articulate root causes and fixes for tracking and integration issues, involving Engineering only when necessary

SaaS Talent is a recruiting company and hiring, business development, and growth partner with 20+ years of experience in SaaS and Hi-Tech. They help companies scale and transform their businesses by streamlining sales, marketing, and operations and hiring ideal talent.

• Provide remote IT support for customers in a variety of industries.
• Respond to and resolve support tickets promptly via email, chat, and SMS.
• Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.

A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.

• Responsible for system building, testing, implementation support, and maintenance of assigned Epic applications.
• Perform in-depth analysis, troubleshooting, data collection, and root cause analysis to identify and implement potential solutions.
• Research, analyze, facilitate, and implement business and system workflows to expedite process improvement and coordinate business practices.

Central Health provides healthcare services in Austin, Texas. They are a large organization focused on community health.

• Lead Epic application build, configuration, testing, and optimization efforts.
• Analyze workflows and recommend system improvements.
• Collaborate with cross-functional teams including clinical, operational, and IT stakeholders.

The Wilshire Group specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets within healthcare. With a track record of aiding over 100 healthcare systems, they value professionalism, efficiency, and adaptability, creating a dynamic and inclusive workplace.

• Own and resolve escalated support tickets across a range of client environments
• Troubleshoot everything from workstation issues to network hiccups to cloud weirdness
• Support Microsoft 365, Azure, Windows environments, and common business apps

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

• Act as a client facing technical support point during live multilingual events.
• Guide interpreters, speakers and attendees in a clear, confident and professional manner.
• Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates, and the shortlist is then shared directly with the hiring company.