Design and implement workplace technology solutions tailored to the needs of our employees.
Support and improve a broad SaaS environment, including identity and access management, device management, collaboration tools, and internal workflows.
Improve operational maturity and tooling decisions through clearer documentation, better monitoring and metrics, and informed evaluation and procurement of platforms.
Primer is the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. They have top investors, including Accel, Balderton, Iconiq, and Tencent, and strive to make something complex, incredibly simple and intuitive.
Manage the onboarding and training of businesses launching on the Dutchie platform.
Strategize with clients to understand how our software can improve their business and workflows.
Communicate with our Cross Functional Teams - Sales, Support, and CSM to properly triage issues.
Dutchie offers a technology platform powering dispensary operations, providing consumers cannabis access. They empower local communities and have over $600M in funding, supporting thousands of dispensaries across the US and Canada.
Lead a groundbreaking function in the observability domain.
Guide strategic customers through leveraging our platform effectively.
Shape product direction and establish industry standards.
They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead the end-to-end implementation for new customers, acting as the primary technical guide.
Configure product settings, permissions, and workflows, ensuring smooth transitions.
Train customers on product functionality and best practices to achieve desired outcomes.
Northbeam is building a marketing intelligence platform, providing eCommerce brands a unified view of their business data. They are experiencing rapid growth with a team of driven, collaborative, and talented individuals who value personal growth and excellence.
Provide technical support to internal and external customers, primarily through phone-based assistance.
Troubleshoot issues, guide users through solutions, and contribute to improving our support knowledge base.
Handle incoming support calls and respond according to SLA standards.
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Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration.
Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs.
Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time.
ACQ's technology should accelerate their people. This role ensures HubSpot is configured, governed, and supported in a way that removes friction for end users and reinforces operational excellence across the business.
Deliver front‑line support through our IT Helpdesk Jira project.
Support key employee and device lifecycle workflows.
Exposed to IT engineering work by pairing with IAM and Client Platform engineers.
SandboxAQ delivers AI solutions that address some of the world's greatest challenges. They are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties.
Ensure seamless communication between IT and other teams.
Help drive the organization's performance and resolution of issues.
Jobgether is a platform connecting job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.
Resolve Lustre file system issues on large, scalable customer systems and ensure customer satisfaction.
Create test plans and procedures for customer upgrades and troubleshooting.
Work with engineering for enhancing product quality using customer feedback and use cases.
DDN Storage is a global market leader in AI and multi-cloud data management at scale, known for powering demanding AI and HPC data centers across various industries. They are committed to innovation, customer-centricity, and have a team of passionate professionals dedicated to shaping the future of AI and data management.
Solve technical problems daily, focusing on API questions and integrations.
Build tools that improve support efficiency and are reusable by customers.
Assist customers with API usage and support sales teams to improve customer retention.
Close provides a CRM that helps teams sell more, faster, without manual data entry. They are a bootstrapped and profitable company with a 100 person, 100% remote team.