Support and maintain enterprise healthcare applications to ensure reliability and performance.
Serve as a senior point of contact for complex issue resolution and user support.
Collaborate with clinical, financial, and technical teams to implement system enhancements.
This company provides healthcare technology solutions and operates in a collaborative, remote-first environment. They focus on supporting clinical and financial systems with an emphasis on integrity and professional development.
Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Provide Tier 1 technical support to end users via phone, email, and ticketing systems.
Verify user identities, perform password resets, account unlocks, and manage credentials.
Document incidents, prioritize requests, and escalate complex issues to Tier 2/3 teams.
Jobgether is an AI-powered job matching platform that connects candidates with remote and flexible jobs. It is a growing company that emphasizes technology and candidate experience.
Serve as Tier 2 escalation point for Help Desk, providing advanced troubleshooting and incident management.
Administer user accounts, access permissions, and authentication tokens across enterprise applications.
Coordinate service restoration during outages and ensure SLA performance and security compliance.
The company is a technology services provider that supports government and mission-critical operations. It fosters a collaborative, learning-oriented culture with a focus on employee engagement and growth.
Support monthly Windows security patch rollouts, including Defender and .NET updates, across a large server fleet.
Use PowerShell automation and KQL to investigate deployments, troubleshoot failures, and maintain compliance.
Collaborate with engineering, security, and compliance teams to resolve blockers and maintain dashboards.
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. They help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology, with a culture built on high standards, ownership, and mutual support.
Provide CMiC support across finance, job costing, project management, procurement, and payroll, resolving configuration and data issues.
Assist users with CMiC navigation, manage user access roles, and troubleshoot application defects.
Support integrations and use SQL to investigate data, document root causes, and improve processes.
AECOM Hunt is a construction management firm specializing in complex building projects, as part of AECOM, a global infrastructure consulting leader. AECOM is a Fortune 500 company with over 50,000 professionals, committed to collaboration and delivering a better world.
Provide Tier 1 front-line support to end users through phone, email, and ticketing systems.
Perform account administration tasks including password resets, account unlocks, and credential delivery.
Document, triage, prioritize, and route incidents to appropriate support teams.
Makpar is a comprehensive professional and technical solutions provider for the Federal government. They have a connected and engaged workforce dedicated to delivering success for clients and the American people.
Act as Tier 2 Technical Support escalation point for Microsoft 365 issues.
Monitor and coordinate tickets in DFM, assess resolution quality, and implement solutions.
Provide additional support including upskilling, onboarding new SMEs, and training ambassadors.
The company connects freelancers with clients needing specialized IT support. It operates as an online platform with a global workforce of independent contractors.
Monitor data synchronization status daily in the CRM UI and handle reimports to resolve issues.
Set up new client integrations, test them with Postman, and verify event/data mappings.
Troubleshoot basic integration issues, follow up with clients for technical info, and escalate to development when needed.
Scaleo is a leading SaaS platform that helps companies build, manage, and analyze their affiliate programs, processing millions of requests daily. With a global client base and a product-driven team, we are recognized as a G2 High Performer (Summer 2024) and foster a collaborative, ambitious culture.