Debug and troubleshoot incidents with Sonatype products and solutions, reproduce defects and file actionable issues for product engineering, and replicate customer deployment environments for testing. Represent Technical Support and customer interests in Engineering and Product Management discussions. Contribute to and maintain our Knowledge Base.

As a Senior Incident Manager, you’ll be at the heart of keeping our cloud operations running smoothly, ensuring incidents are resolved swiftly and effectively. This role is all about bringing calm to the chaos—leading critical incident response, driving root cause analysis, and proactively improving processes to enhance product stability.

The Senior Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks. The Senior Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones and providing an excellent customer experience.

The Implementation Specialist conducts implementation activity across Nextech’s suite of solutions, including remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients and internal staff.

Seeking a dedicated Web Administrator to oversee the migration and management of the Agency’s flagship website, ensuring functionality, accessibility, and performance. Collaborating with IT and content teams, optimizes content using Drupal CMS, enforces web standards, and resolves technical issues. Ensures a seamless user experience while translating technical concepts for stakeholders.

The SME role’s responsibilities include coordinating with the Section Manager to evaluate, design, and test architecture designs. The Network Architecture role's responsibilities include strategic planning, designing, developing, testing, and enhancing network capabilities in alignment with NIH objectives. Must obtain and maintain a Public Trust clearance.

The Solution Engineer II will be a primary technical and functional expert on our Dynamics F&O and other system platforms, focusing on both strategy and tactical design and delivery of enhancements and fixes to our systems. They will build strong relationships with Product Owners and delivery teams within IT to build and maintain high-quality and high-performing systems.

This role’s responsibilities include but are not limited to, mentoring junior engineers/analysts, supporting the Tools Team Lead’s objectives, and assisting with tool enhancement recommendations. You will optimize CIT’s existing comprehensive suite of tools used to manage the NIH networks and proactively test and implement vendor upgrades and patches.

Responsible for the efficient management, stability, security, and performance of Bell’s IT infrastructure and End User compute services, ensuring that IT systems, networks, and cloud platforms operate smoothly, securely, and cost-effectively. The position requires a combination of technical expertise, leadership skills, IT service management, and operational efficiency to support business continuity and scalability.

Join Rackspace as a Lead Business Systems Consultant, an important role in a growing team of subject matter experts in SAP Financial Modules. You will work directly with clients, rolling out new SAP features and resolving complex technical issues, and analyzing their needs to customize appropriate solutions.