The Service Desk Administrator is the primary contact for all IT services.
Handle, route, and resolve all service requests quickly.
Clearly communicate technical solutions in a user-friendly manner.
M3 USA offers digital solutions across healthcare, life sciences, pharmaceuticals, and more. They have experienced remarkable growth since 2000, driven by a mission to utilize the internet for a healthier world and more efficient healthcare systems. M3 USA prides itself on a dynamic and innovative work environment where team members contribute to global health advancements.
Unterstützung bei der Inbetriebnahme unserer Softwarelösungen beim Kunden
Administration von Kundensystemen im Bereich eHealth und eGovernment
Betreuung und Administration unternehmensinterner Anwendungssysteme
Go is on a global mission, making systems smarter. They are technologically strengthening internal and external customers in eHealth & eGovernment with stable and performant applications.
Develop and maintain product expertise and a deep understanding of our clients and their workflows
Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline workflows
Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions. Their mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting.
Focus on the execution of current and future digital strategies to further grow the digital solution adoption by our customers.
Responsible for customer onboardings, performing workflow analysis and optimization, customer training and application support.
Lead customer meetings, train the Intuitive Hub and My Intuitive+ services in numerous clinical settings and specialties.
Intuitive believes that minimally invasive care is life-enhancing care. As a pioneer and leading company in the field of robotic-assisted surgery, they strive to foster an inclusive and diverse team, committed to making a difference. They actively invest in their team members to support their long-term growth so they can continue to advance their mission and achieve their highest potential.
Take ownership of customers' technical success with the UiPath Platform.
Proactively engage with customers, providing technical advisory to mature their automation programs.
Guide UiPath Platform infrastructure planning, installation, upgrades, and troubleshooting processes.
UiPath believes in the transformative power of automation to change how the world works. They are committed to creating category-leading enterprise software, and they need people who are curious, self-propelled, generous, and genuine.
Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
Collaborate with developers, architects, and platform owners to establish logging standards.
Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25% with a culture of relentless performance.
Own and coordinate Sev 1 and Sev 2 incidents, ensuring timely engagement of technical teams and rapid service restoration.
Define incident severity models, escalation paths, roles, and responsibilities, and establish standardized incident response.
Serve as the central point of coordination during major incidents, providing clear and accurate communication to stakeholders.
Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering comprehensive solutions that secure human and machine identities for the world’s largest brands. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across all certificate authorities (CAs) to simplify and improve security protocols within the enterprise. They are one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers and two decades of delivering unparalleled digital trust.
Design scalable Salesforce architectures aligned to client business objectives.
Lead modernization initiatives including Lightning migration and automation refactoring.
Establish Apex enterprise design standards and automation architecture guardrails.
Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives while elevating brands through digital experience and customer data analytics services.
Supporting and maintaining AWS-based CCaaS and contact center environments.
Monitoring, troubleshooting, and resolving production issues.
Using observability tools such as Splunk and Zabbix.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They are a values-driven organization with a culture of relentless performance that has enabled over 99% of Miratech's engagements to succeed. The company has nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Technical configuration and system setups within MAWM, using the Manhattan Configuration Tools and APIs
Develop and support API integrations (RESTful, JSON/XML) for MAWM and any integration with third party system like ERP, TMS.
Provide L2/L3 support, perform root-cause analysis, and resolve complex system issues.
National DCP, LLC (NDCP) is a $3 billion global supply chain management company serving Dunkin’ franchisees, supporting over 10,000 quick service restaurants in the U.S. and distributing products to more than 40 countries. They offer a collaborative, people-first environment where ideas are heard and growth is supported.