Remote Information technology Jobs

Drive the evolution of Alpaca’s customer facing technical support, ensuring scalability and efficiency to deliver exceptional client service. Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues, dedicating 50% of your time to direct customer problem-solving. Improve Support Process Efficiency by auditing escalation workflows and improve via code, tooling, and training to minimize L3 escalations.

You will process IT requests in line with our IT demand process, evaluating and prioritising requests with relevant requesters. Develop technical solution concepts with colleagues, bringing topics to project maturity. Analyse the needs of business and central divisions, advising on IT services, project plans, and technical innovations. Act as a ‘translator’ between business and IT, identifying future regulatory challenges in the banking environment, including occasionally managing smaller IT projects.

The Principal Platform Architect (ServiceNow) is a technical advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This role entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.

Corporate datacenters and regional offices LAN/WAN network services development and support. Corporate wireless network (Wi-Fi) services development and support. Network equipment and services troubleshooting/monitoring. NetOps documentation/processes/procedures/knowledge base management.

Responsible for the conceptual design in Veeam technology, architecture and the technical solution using multiple technologies and corresponding vendors (Veeam and IBM TSM). Guarantees realization, implementation and functionality of the developed solution. Consultancy for potential customer in presales period, analysis of customer demands, conversion of the requirements into a technical specification, evaluation of production costs.

This role involves guiding the enterprise platform strategy, architecture, and innovation roadmap for ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM). The person in this role will bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions. Key responsibilities include architecture orchestration, platform strategy & governance, and executive & stakeholder engagement.

Coupa's Professional Services Teams seek a Technical Architect with experience in integration technologies within Procurement, Supply Chain, and/or AP Automation. Manage successful integration projects, collaborate with customers to determine solution architecture, and translate business requirements into a blueprint for achieving objectives. Assist Solution Architects in documenting current capabilities and deliver data transformations to map customer data into Coupa’s model.

This role is perfect for individuals early in their Salesforce career who are eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You’ll triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture.

Join NISC as a Technical Software Implementation Specialist in the Professional Services Division, focusing on implementing the NISC Meter Data Management System (MDMS) and integrating utility-specific Automated Metering Infrastructure (AMI) with NISC’s Billing platform. You will configure systems, solve data flow challenges, and collaborate with customers to deliver Smart Grid solutions, leveraging your strong SQL and project management skills.

We are looking for an experienced professional who is motivated to work on a newly created project. The job involves not only support but also coordination of IT processes, system optimization, and active participation in the IT strategy in an international, dynamic environment. You will be the main point of contact for IT in our new plant, solving technical problems remotely, through a ticketing system, and with direct support.