Owns resolution of technical tickets for the Customer Experience team, including customer onboarding, data migrations, and infrastructure requests.
Partners closely with CX to translate operational needs into reliable technical execution with high autonomy.
Gains deep exposure to infrastructure and product ecosystem while directly impacting customer satisfaction and time-to-resolution.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of 600+ highly skilled tech professionals based in Latin America, Truelogic values expertise and fosters career growth.
Manage advanced Salesforce configurations, security settings, and user roles.
Design and implement scalable Salesforce solutions, including custom objects and advanced declarative automation.
Oversee third-party integrations, API configurations, and support minor development efforts like Apex triggers.
SmithRx is a venture-backed Health-Tech company that disrupts the pharmacy benefit management sector with a next-generation drug acquisition platform. The company has grown to serve hundreds of thousands of members since 2016 and fosters a mission-driven, collaborative culture.
Provide first-level functional support and act as the first point of contact for NextGen EPM end users.
Log, categorize, and triage support tickets following established workflows and SLAs.
Troubleshoot common issues related to appointment scheduling, patient registration, and billing, escalating complex cases to Tier 2.
Sutherland provides business process outsourcing and technology management services. The company fosters a culture of energetic and driven individuals in a fast-paced environment.
Lead architecture and strategic advisory for clients, translating business strategies into scalable ServiceNow solutions.
Guide international companies in digital transformation of IT and enterprise service processes.
Act as trusted advisor to C-level stakeholders and central point of contact.
Devoteam is a European consulting firm specializing in ServiceNow-based digital transformations. They have over 500 tech experts and 200 certified consultants, fostering an agile and collaborative culture.
Own the end-to-end Jira intake process, evaluating and triaging requests to keep the Business Systems queue organized.
Execute hands-on Salesforce administration and troubleshoot integrations with tools like Five9, Ironclad, and DocuSign.
Manage stakeholder expectations, build reports and dashboards, and write technical documentation for system changes.
SmithRx is a Health-Tech company disrupting the Pharmacy Benefit Management sector with a next-generation drug acquisition platform. They have hundreds of thousands of members and a mission-driven collaborative culture that inspires employees to do their best work.
Lead enterprise systems and network administration for the USMEPCOM ENLIST program, ensuring secure and reliable operations.
Serve as the contractor's service owner for enterprise infrastructure, managing servers, databases, virtualization, and cloud environments.
Direct the Outage Response Team and coordinate incident response, disaster recovery, and continuity of operations.
Computer World Services provides IT solutions and support for government and enterprise clients, focusing on secure, reliable, and mission-ready operations. As a contractor for the U.S. Department of Defense, they emphasize technical excellence and compliance with federal standards.
Design, implement, and operate high-performance GPU networking fabrics and classical datacenter networking components such as routing, security, and external connectivity.
Own the long-term technical direction and operational strategy for AI interconnect networks, architecting scalable RoCE and Ethernet fabrics for distributed training and inference.
Collaborate cross-functionally with infrastructure, platform, SRE, and operations teams to integrate networking into the overall platform architecture and drive operational excellence.
Radian Arc provides an infrastructure-as-a-service (IaaS) platform for running cloud gaming, artificial intelligence and machine learning applications inside telecommunication carrier networks. It is a fast-growing scale-up with a global team across the USA, Australia, Central Europe, Malaysia, Singapore and Japan.
Lead successful delivery of MiraCloud implementation programs ensuring client satisfaction, operational excellence, and profitability.
Establish, scale, and improve project management practices, delivery governance, and implementation standards.
Manage, coach, and develop Project Managers while fostering a culture of accountability and continuous improvement.
Miratech is a global IT services and consulting company supporting digital transformation for large enterprises. With nearly 1000 professionals and a 25% annual growth rate, it fosters a culture of Relentless Performance and high success rates.
Design and implement enterprise monitoring and observability strategies using AI-driven automation.
Apply machine learning techniques to improve incident detection, prediction, and resolution.
Collaborate with IT teams and stakeholders to optimize event management and operational efficiency.
The partner company specializes in enterprise IT monitoring and observability, leveraging AI and automation. It operates with a global team and offers a fully remote, contract-based work environment.
Support client environments and troubleshoot using REST services, API tools, and monitoring platforms.
Monitor production applications and message distributions using tools like DataDog, Twilio, and Salesforce.
Collaborate cross-functionally in an agile DevOps environment, maintaining documentation and driving process improvements.
Lirio is a technology company that uses behavioral science and AI to drive health engagement and behavior change. They emphasize a collaborative, agile environment and high-quality work, with a focus on client operations.