Lead organization-wide process clarity, operational improvement, systems governance, and strategic execution across business and technology teams.
Apply Lean Six Sigma methods to map processes, identify root causes, and drive measurable improvements in efficiency, risk reduction, and business transformation.
Partner with Finance, Technology, and functional leaders to build governance, automation roadmaps, KPI frameworks, and a continuous improvement culture.
Myriad360 is a company whose mission is to challenge and enable employees to achieve great things, with core values of empathy, ambition, and ownership. It is consistently listed among Inc and Crain's 'Best Places to Work' and fosters an inclusive, transparent, and candid culture.
Lead end-to-end implementation projects for benefits solutions, coordinating activities from initiation to delivery.
Serve as the primary client advocate, analyzing requirements and customizing solutions for midsize clients.
Manage project scope, timelines, and risks while collaborating with cross-functional teams and external partners.
The company provides benefits solutions for midsize clients, focusing on health plan implementations. It emphasizes collaborative, consultative client service and a culture of continuous improvement.
Oversee referral and authorization processing, ensuring accuracy and compliance with performance standards.
Coordinate team workloads, serve as a resource for associates, and resolve complex operational issues.
Provide coaching, training, and performance management to support professional development and team success.
The company provides healthcare administration services, managing referrals and authorizations for healthcare-related requests. The organization supports a remote team and emphasizes operational performance, professional development, and employee well-being.
Administer intake and triage for initiative requests, maintaining the portfolio system of record.
Build executive-ready reporting and KPI analysis to support prioritization and resourcing decisions.
Track dependencies and risks, prepare governance materials, and run the operating cadence.
Rithum is the world's most trusted commerce network, helping brands, suppliers, and retailers deliver seamless e-commerce experiences. More than 40,000 companies use its platform, and it fosters a transparent culture with smart, collaborative, and inclusive team members.
Lead and develop a team of 13–15 Fraud Associates through coaching, feedback, and performance reviews.
Monitor operational dashboards, identify gaps, and turn data into targeted coaching and process improvements.
Serve as an escalation point for complex fraud cases and collaborate with cross-functional partners to support customers.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics.
Lead a team of services operations specialists responsible for daily processes, including month end revenue, invoicing in our PSA, and performing SOW Redlines.
Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system.
Smartsheet provides a no-code platform that unifies collaboration, workflows, and content management for enterprises, now integrating AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation and impact, supporting employees with flexible work, professional development, and comprehensive benefits.
Own and continuously improve operational processes that support Ro's frontline teams, partnering cross-functionally to increase efficiency and consistency.
Run day-to-day onboarding for clinical and non-clinical frontline teams, delivering a seamless new hire experience with multiple internal teams.
Own and operate the support desk for frontline teams, resolving tickets within SLA and strengthening self-service to reduce recurring needs.
Ro is a direct-to-patient healthcare company providing telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in Health Care, New York, and for Women and Parents.
Own project planning from intake to delivery, managing timelines, roadmaps, and milestones.
Partner with Creative Leads to prioritize work, balance resources, and resolve risks proactively.
Facilitate kickoffs, report project health, and drive workflow improvements.
Toptal is a global network of top business, design, and technology talent, enabling companies to scale teams on demand. With $200+ million in annual revenue and a worldwide team, it is the world's largest fully remote workforce.
Lead cross-functional operational initiatives from intake to implementation, managing stakeholders, dependencies, risks, and outcomes.
Partner with business leaders and technology teams to drive execution, adoption, and operational readiness across the organization.
Provide leadership, coaching, and accountability for assigned resources while supporting continuous improvement and post-launch stabilization.
The company is a US-based organization focused on improving service delivery and operational transformation. It fosters a collaborative, results-oriented culture with an emphasis on professional development and measurable business impact.