Coordinate and manage projects and initiatives through successful completion, communicating needs to development teams and ensuring deliverable goals are met.
Oversee the Make Ready lifecycle, ensuring accuracy and consistency, and leverage technology to remove administrative burden from site teams.
Support site teams remotely for service-related tasks including turn planning, service request dispatch, and daily communication with vendors and partners.
AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. The company values integrity, respect, collaboration, customer focus, and performance, with a team of dedicated professionals.
Identify stagnant or delayed accounts and drive them to installation-ready status.
Work across sales, operations, and customer-facing teams to resolve operational blockers.
Serve as subject matter expert on front-end project pipeline and maintain accurate documentation.
SunPower provides industry-leading, end-to-end solar energy solutions with exceptional customer service. With over 30 years of experience and continued growth through acquisitions, we foster a culture of innovation and commitment to making clean energy accessible.
Developing and executing service readiness plans for new product launches, including training materials, knowledge base updates, and operational procedures.
Collaborating with product development, engineering, and customer success teams to ensure a seamless transition from launch to customer service.
Monitoring key performance indicators and customer feedback post-launch to drive service improvements.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform, leveraging the world's largest security data lake to protect customers from cyberattacks and data loss. The company fosters a high-impact, high-accountability culture focused on customer obsession, collaboration, and ownership.
Design and implement Talkiatry's QA operating model, including selecting and rolling out the first QA platform.
Lead the Quality Training team, overseeing training, knowledge, and change management while owning the quality program end-to-end.
Establish independent QA oversight for BPO and AI agents, moving from manual review to automated, risk-based coverage.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. As the largest dedicated psychiatry practice in the U.S., it has 750+ psychiatrists and 250+ therapists, with a mission-driven team focused on innovation and compassion.
Manage delivery of managed services, building mature client relationships and anticipating their needs.
Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.
Lead the company's operating system, including execution cadence, scorecard, and cross-functional orchestration.
Own delivery, implementations, and client operations, improving service quality and retention.
Build operational infrastructure and scale the organization through automation-first processes.
Parachute Health is a digital ordering platform for medical equipment and supplies, connecting health systems, health plans, and suppliers. They have connected over 300,000 clinicians and served 15M+ patients, and are at a growth inflection expanding from a single product to a multi-product platform.
Own end-to-end delivery of civic dialogues, maintaining a biweekly launch cadence across all active cities.
Lead and grow the program manager team, developing them into confident operators.
Build trusted relationships with city offices across the political spectrum, protecting non-partisan credibility.
Change.org is the world's largest platform for democracy, used by more than 100 million people annually. They are expanding a talented team at the intersection of technology and social impact, focused on building healthier democracies globally.
Lead complex, high-impact client implementations of conversational AI platform for financial institutions.
Anticipate risks, drive mitigation, and ensure alignment across client and internal stakeholders.
Mentor other Implementation Managers and improve implementation processes and tooling.
Posh is revolutionizing the way financial institutions serve their communities through innovative AI solutions for customer support. They are a growing team building a symbiotic relationship between humans and AI.
Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams.
Lead internal training sessions and oversee migration from legacy billing tools to the Employer Portal.
Drive billing process improvement initiatives using performance metrics and customer feedback.
CVS Health is a healthcare company focused on building a connected, convenient, and compassionate health experience. The company has a large team of passionate colleagues dedicated to innovation and accountability.
Provides oversight of CDI teams, ensuring optimal performance and adherence to compliant CDI practices and regulatory requirements.
Develops strategic plans to achieve enterprise KPIs and analyzes data to generate monthly performance reports for executive leadership.
Acts as a liaison between physicians, coding, and clinical quality to ensure accuracy and integrity of the inpatient medical record.
CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, it has more than 157,000 employees and delivers over 20 million patient encounters annually.