Lead the Client Success organization, owning retention, renewal readiness, and expansion for managed services clients.
Build a consistent client-success operating model across onboarding, value realization, and executive engagement.
Partner with Sales, Operations, Security, Professional Services, and Finance to create one connected client experience.
Atmosera is a technology services company specializing in cloud, data, AI, DevOps, and security solutions on Microsoft Azure. As a Microsoft Partner with seven specializations, it emphasizes a culture of humility, hunger, and mindfulness, delivering integrated solutions for business value.
Serve as a trusted advisor to clients, aligning their business priorities with New Era's managed services portfolio to improve operational efficiency and service levels.
Drive recurring revenue growth by attaching managed services across cloud, cybersecurity, networking, and infrastructure solutions.
Lead consultative discussions with executive stakeholders, developing value propositions that connect services to measurable business outcomes.
New Era Technology is a global technology solutions provider with over 3,000 professionals, dedicated to securely connecting people, places, and information with end-to-end technology solutions. The company fosters a team-oriented culture that prioritizes personal and professional development, collaboration, and inclusivity.
Lead a portfolio of pharma accounts, driving retention, expansion, and revenue growth.
Manage and mentor a team of Client Services Managers, fostering a high-performance culture.
Partner with clients to understand brand strategies and deliver measurable ROI.
Impiricus is the first and only AI-powered HCP Engagement Engine, ethically connecting healthcare professionals to pharma resources. Founded by a physician and a pharma executive, the company is the fastest-growing in North America per Deloitte's 2025 Fast 500 list, guided by a council of 2000+ HCP advisors.
Own the strategy, operating model, and financial performance of the mid-market and enterprise Client Success organization.
Lead approximately 250 team members and drive measurable improvements in retention, client health, and service performance.
Champion data, automation, and AI to predict risks, improve productivity, and deliver a digital-first client experience.
HealthEquity saves and improves lives by empowering healthcare consumers with benefit solutions. The company fosters a remarkable, data-driven culture and values client success and innovation.
Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
Lead a new business unit as Managing Director, owning strategy, client relationships, quality, and financial performance.
Originate and grow your book of business, bringing relationships to Infinity and expanding them.
Direct AI-driven tooling with engineering and product teams while building a lean team as the practice grows.
Infinity Constellation pairs credentialed practitioners with an AI-driven backbone to build independent professional services business units. It is a small, growing network of lean teams, not a headcount-heavy firm.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Run the operational core: engineering, client support, cybersecurity, and IT operations.
Ensure service delivery, accountability, and our 97% client retention rate.
Build operational scorecards and drive automation across the technology organization.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. The company is a small, fast-moving team that acts as an extension of its clients' IT departments, aiming to build trust and keep bad actors out.
Lead and coach a team of Revenue Architects to drive enterprise customer value and adoption.
Architect AI-driven workflows that modernize revenue operations and accelerate time-to-value.
Partner with executives in financial services and healthcare to deliver measurable revenue outcomes.
Gong provides an AI-powered Revenue Intelligence platform that helps revenue teams win by unifying data, insights, and workflows. Trusted by over 5,000 companies, Gong's culture values innovation, transparency, and making a visible impact.
Lead a team of Customer Success Managers and Strategic Account Managers to drive renewals, expansion, and customer outcomes.
Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for strategic accounts, carrying an expansion quota.
Serve as executive sponsor for enterprise accounts, guiding long-term adoption and multi-year roadmap alignment.
Cayuse empowers organizations to conduct globally connected research with proven, integrated, and easy-to-use technology. Their growing team of highly skilled experts is committed to customer success and industry-leading solutions.
Lead Bidgely's global consulting organization of 40+ professionals delivering the UtilityAI™ Platform to utilities worldwide.
Own the full services lifecycle, including contracting, implementation, launch, and ongoing professional services.
Scale and productize delivery through repeatable offerings, AI-enabled tooling, and a clear multi-year strategy.
Bidgely is a Vertical AI company built for the utility industry, delivering appliance-level intelligence through its UtilityAI™ Platform. The company serves 50M+ meters globally, has 20+ patents, and ranks among Fast Company's Most Innovative Companies.
Lead and develop a team of quota-carrying Account Managers to drive Net Revenue Retention through expansion, cross-sell, and renewals.
Own team performance against NRR, expansion targets, and renewal rates, establishing cadence for forecasting and pipeline inspection.
Build strong MSP and partner relationships, collaborating cross-functionally to ensure adoption and value realization.
Huntress is a cybersecurity company founded by former NSA operators, providing a platform backed by a 24/7 human-led SOC to protect businesses of all sizes from cybercrime. As a remote-first team, Huntress secures over 6M endpoints and 16M identities worldwide, fostering a culture of accountability and customer obsession.
Own gross and net revenue retention, expansions, and renewals for both brands.
Lead and develop account teams through a leadership ladder, setting consistent standards.
Lead AI adoption and partner onboarding to enhance service and efficiency.
ION provides software and services for dental and orthodontic practices, including their HIP and Neon Canvas brands. They focus on partner success and account management to help practices grow and retain patients.
Lead and manage a Professional Services organization delivering migrations, implementations, and custom engagements for enterprise customers.
Own end-to-end delivery performance and commercial results, including revenue, margin, pricing, and expansion opportunities.
Shape an AI-augmented delivery strategy and partner with Sales, Product, Support, and Account Management to drive measurable customer impact.
WordPress VIP provides enterprise WordPress hosting and digital experience solutions for major organizations. It operates as a globally distributed, inclusive team that values autonomy, collaboration, and AI-enabled innovation.
Lead a global team of 100+ across the US, India, UK, Mexico & Brazil to transform customer interactions into a data-driven engine for retention and growth.
Drive AI-first operational models, automating workflows and personalizing customer engagement at scale.
Own Net Retention Rate, NPS, and CSAT metrics while bridging customer insights with product roadmaps.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce through identity, device, and access management. The company has teams in 15+ countries and a remote-first culture that values connection and innovative thinking.
Set client service strategy and lead Engagement Management, Launch Management, and Learning Experience Design teams.
Partner with Sales on complex pre-sale solution design, ensuring proposed programs are credible, feasible, and deliverable.
Own the complete post-sale journey, including onboarding, escalation, risk review, and rebooking support for strategic accounts.
LifeLabs Learning provides science-backed training for managers and teams, teaching high-impact skills like coaching, feedback, prioritization, and inclusion. They are a diverse team of experts who build these skills into company culture and systems while having fun.
Lead a global TPA Member Services organization, setting consistent culture, standards, and accountability across onsite and remote sites.
Own service performance, client SLAs, and workforce strategy, including budget, capacity planning, and leader development.
Drive a service transformation roadmap with automation, self-service, workflow improvements, and AI-enabled tools to reduce member effort.
Personify Health created the first and only personalized health platform, combining health plan administration, wellbeing solutions, and care navigation. The company serves employers, health plans, and health systems with a mission-driven team focused on empowering healthier lives.
Lead and grow the Source CS team, building a culture of experimentation and shared learning.
Manage strategic Source accounts, driving retention and expansion through renewals, forecasting, and account health.
Turn Source use cases into results by leading discovery workshops, pilots, and agent building.
Webflow is the agentic web marketing platform that helps organizations build, manage, and optimize high-performing web experiences. The company values grit, speed, and craft, fostering a culture of innovation and customer trust.
Own the post-sale engine of the business, accountable for client experience across Activation, Measurement, and Audiences.
Establish the operating system, metrics, and AI-driven processes to scale client operations and account management.
Lead and integrate two departments into one client-facing team, driving retention, renewal, and expansion.
InMarket is the leader in 360-degree consumer intelligence and real-time activation for top brands, offering data-driven marketing and attribution platforms. The company serves thousands of brands and emphasizes diversity, equity, and inclusion in its culture.
Own Customer Success and Support end-to-end: team structure, staffing, and comp plans.
Design customer-tiering and coverage models to scale 2,100+ accounts.
Partner with Sales, Product, and Engineering to drive retention and expansion.
GC AI is the legal intelligence platform built for in-house legal teams and companies. With 2,100+ customers, an 80 NPS, and a culture of ownership and customer obsession, the company is scaling rapidly.