This role involves operational oversight, standardization, and process development within the Professional Services team, focusing on metrics, financial management, AI initiatives, quality assurance, and customer engagement to drive scalability and service excellence.

An exciting opportunity to contribute to the design, implementation, and management of the Project Management department, ensuring high quality and KPI achievement. The role involves developing efficient processes within the Implementation team, implementing new implementation initiatives, and ensuring a delightful client experience.

Oversee the firm’s client delivery focused programs including Client Account Management, Legal Administrative Support, Local Office Support, and Executive Support functions and will create service excellence across the firm by ensuring teams understand internal and external clients' needs. The role requires you to develop and implement client engagement strategies.

The Operations Specialist will report directly to the Sr. Manager, Project & Service Operations and will execute and on deliver a range of responsibilities to comply with Finance requirements and support Project Managers with their project financial administration to promote a successful client experience.

The General Manager will manage operations for assigned assets, ensuring corporate and ownership objectives are met. Accountable for protecting the value of assets to maximize financial return and benefit tenants and communities. Achieve results through direct supervision of teams and collaboration across departments.

District Managers will lead Store Managers of multiple Trek direct owned stores. They will partner with the Store Managers to provide guidance on delivering outstanding hospitality, meeting operating objectives, driving sales and financial goals, and holding them accountable to company policies. The goal is to empower each Store Manager to run a successful business.

The Client Success Sr. Onboarding Program Manager is a leadership role with client-facing responsibilities integral in developing and scaling our client onboarding program, establishing and maintaining relationships with clients through the onboarding phase and the transition to nurture. You will be responsible for overseeing the entire client onboarding process.

We are seeking a dynamic and experienced Project Director to lead the implementation of state government contracts. This role is crucial for ensuring seamless project execution, focusing on compliance, efficiency, and client satisfaction. The Project Director will lead end-to-end project management for state government contracts and serve as the primary point of contact for state government clients.

The Senior CX Workforce Management Manager will architect and transform Alma's Customer Experience workforce planning capabilities by designing and implementing a comprehensive WFM program that meets current operational needs and positions their CX organization for long-term scalability and excellence.

The Senior Manager of Operations, Customer Service will lead customer service operations across all contact centers. They will be responsible for overall service delivery and performance, develop operational requirements, execute process improvements, and manage technology initiatives to deliver a world class customer service experience.