Play a critical role in shaping the first impression for agency clients, leading a team of Agency Contract Specialists, driving operational excellence, resolving escalations, and ensuring clients receive white-glove service, partnering cross-functionally to enhance customer satisfaction and internal efficiency.
As a Clinical Operations Associate at Solace, you will be instrumental in bridging clinical excellence with operational execution, ensuring that clinical programs deliver exceptional value to patients while maintaining the highest standards of quality and compliance. This is a unique opportunity to help shape how healthcare advocacy operates at scale, working on high-visibility initiatives that directly impact patient outcomes with direct exposure to senior leadership.
The Shift Lead oversees all inbound client service and real-time dispatch operations during their assigned shift, guiding a team of Support Specialists and Dispatchers to meet service-level agreements (SLAs) and uphold Barkbus’s high communication standards. This role blends people leadership, operational oversight, and hands-on support to deliver world-class pet parent and Pet Stylist experiences.
The Customer Retention Manager will have a direct impact on business growth, as they help more people achieve their academic goals and aid Varsity Tutors' national expansion. The Customer Retention Manager will lead a team of Retention Specialists focused on saving at-risk memberships, reducing churn, and improving lifetime value. This role drives day-to-day coaching, performance management, and process excellence across cancellations, downgrades, pauses, and escalations, partnering closely with the Customer Escalations team.
The Sr. Manager, Business Operations is responsible for ensuring the successful delivery and value realization for Federal Identity and Access Management (IAM) customers, managing customer loyalty and adoption of Saviynt’s services and products using customer business objectives and priorities. This role requires a blend of project management discipline, technical understanding of IAM, and a passion for customer advocacy, driving customer satisfaction and contributing to Net Revenue Retention (NRR) targets.
This position plays a key role in ensuring our outbound commercial activity is executed with precision, speed, and professionalism. You’ll work closely with our Product Management and Sales teams to support all aspects of sales order execution. This is an ideal role for someone who thrives at the intersection of details and deadlines, is comfortable navigating data and documents, and enjoys working cross-functionally to make complex deals happen.
You’ll be on the front lines of sourcing, vetting, onboarding, and managing vendors who make our homes look and feel ready for their next chapter. Hunt down top-notch pros, negotiating rates that work for everyone, and onboarding them into our ecosystem—all while juggling cross-functional requests from multiple teams. Organization and speed are your weapons; communication and discernment are your superpowers.
Seeking a Manager of Implementation Services to provide operational and functional leadership, focused on scaling our delivery capabilities, driving operational excellence, and developing the team. You will lead a team of implementation professionals and be responsible for day-to-day management of the Implementation Services team and strategic initiatives.
The Store Coordinator manages the token ordering platform, oversees shipping communications, and supports operational functions. This role combines e-commerce store coordination with customer service, requiring precision and strong communication. You will serve as the primary liaison between customers, internal teams, and shipping vendors, ensuring accurate order processing and exceptional customer experiences.
Lead the execution, coordination, and oversight of implementation and expansion programs that help Gong’s customers achieve critical business outcomes. You'll manage multiple customer programs, forecast work, and ensure program deliverables are completed to the highest quality standards. You will also provide regular communications to leadership, project teams, and customers.