Maintain accurate BPO rosters and serve as the primary operational bridge between ezCater and our BPO partners.
Act as the main point of contact between ezCater’s internal WFM team and our BPO WFM teams.
Coordinate with IT for BPO needs, being the primary liaison between BPO partners and internal IT, ensuring timely resolution and documented communication.
EzCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions and enable companies to manage their food spend in a single platform.
Play a key role in enabling sellers to be more efficient and focused on winning business.
Work with cross functional teams to identify and manage processes to move opportunities to recognized revenue faster.
Drive compliance with company policies, business rules and rev rec principles.
NielsenIQ delivers consumer intelligence, providing a complete understanding of consumer buying behavior and new pathways to growth. They combined with GfK in 2023 and are an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Responsible for leading Unit 42’s consulting practice for Canada.
Active in the day to day delivery aspects and functional management of the consulting organization.
Responsible for the strategic direction of the practice, building the business and becoming a strategic advisor to our customers.
Palo Alto Networks' mission is to protect our digital way of life. They solve real-world problems with cutting-edge technology and bold thinking, with employees collaborating across geographies to solve big problems and stay close to customers.
Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.
Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.
Own executive-level delivery oversight for up to four concurrent client programs, ensuring quality, speed and measurable outcomes.
Lead and manage Delivery Managers, providing direction, coaching, performance management and escalation support.
Serve as a senior client partner, engaging regularly with C-level stakeholders to align on priorities, progress, risks and value realization.
TechTorch is a high-growth enterprise technology consultancy partnering with the world’s leading private equity-backed businesses. They deliver AI-powered transformation programs across AI agents, Generative AI, enterprise data platforms, and modern CRM ecosystems, driving measurable value at speed and scale.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.
Process customer replacement requests and ensure accurate tracking in the system.
Provide clear instructions to customer support & customer success on return procedures.
Assist Sales and Fulfilment teams through quote to cash process.
Motive empowers those in physical operations with tools for safety, productivity, and profitability, offering a unified system for managing various operational aspects. They serve nearly 100,000 customers, from Fortune 500 enterprises to small businesses across diverse industries, promoting a culture of innovation and impact.
Design and implement the Customer Success function.
Hire, develop, and mentor a growing team of Customer Success Managers.
Build scalable systems and processes across the customer journey.
StraighterLine helps learners earn college credit and meet professional goals through high-quality, affordable online courses. With 150,000 learners each year, they offer flexible education options for institutions and corporate partners, fostering a collaborative and innovative culture where contributions are celebrated.
Manage multiple teams of Specialists and team leads.
Actively participate in responses to live service outages.
Deliver regular reporting and MI to track KPIs and monitor performance.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.