Remote Operations management Jobs • CRM

We are looking for a highly skilled and experienced Manager of Customer Support and Services to lead our newly consolidated Datacor Engineering Software Group (DESG). This person will be responsible for overseeing the strategy, execution and management of all support and services for these product lines, ensuring customers derive maximum value from the products and services offered.

This role will own operational excellence for Grow’s internal-facing functions: Clinical, Success, Credentialing, Onboarding, and Community. You’ll lead cross-functional initiatives, own complex HubSpot workflows and partner closely with internal operations leadership to drive performance and process improvement. You'll manage a team of people and processes while setting a high bar for what “great” looks like.

Lead the full post-sale customer journey, including onboarding, support, enablement, success, renewal, and expansion. Design and execute lifecycle strategies specific to each segment, from tech-touch PLG to high-touch Enterprise success. Build and manage a CS-led expansion pipeline with clear ownership, deal tracking, and performance metrics.

The Director, Business Systems is a strategic leader, responsible for the evolution, and management of information systems critical to business performance and growth. This key role includes defining and implementing the business systems technology roadmap, managing existing systems, and identifying, evaluating and deploying new solutions. They make informed recommendations to optimize operational efficiency.

The Manager, Partner Support oversees daily execution and contributes to long-range performance planning for the Partner Support team. This leader drives effective and efficient service across voice, email, and web-based support channels, by owning the workflows and performance accountability. This ensures partner pharmacies receive timely, accurate, and high value support.

In this role you will work directly with Store Partners, Sales Operations to understand renewals, manage data hygiene, and provide accurate forecasts on partner renewals and associated risks. You will also communicate renewals policies, process, and best practices. Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.

Power the operational engine behind Knownwell’s rapidly expanding growth functions. This role is central to driving effectiveness and efficiency across our sales, marketing, and contracting efforts. This individual will work cross-functionally with our employer and payer sales teams, field marketing, credentialing, and provider onboarding to ensure our go-to-market and scaling strategies are supported with strong infrastructure, data, and processes.

This pivotal role will be responsible for defining the vision, strategy, and execution of Lyra’s customer implementation processes, ensuring continued exceptional customer experience and scalable operations. As a Director, you will lead and develop a high performing team of Implementation Managers, fostering a culture of excellence and continuous improvement.

Reporting to the Director, Implementation, you will be responsible for the functional and strategic leadership of a team of Implementation Managers, creating the best first impressions for customers and setting them up for ongoing success. This role involves cross-functional collaboration and delivering customer solutions in a fast-paced environment, requiring strategic decision-making and attention to detail.

Oversee a team of call center agents, ensuring adherence to company policies and performance standards. Regularly evaluate individual and team performance using key metrics. Provide ongoing training and development programs to enhance agent skills and knowledge. Offer guidance and support to team members to help them achieve their professional goals. Assign tasks and manage workloads to ensure smooth and efficient operations.