Remote Operations management Jobs • CRM

Define and lead the enterprise-wide CX vision, strategy, and roadmap aligned with business objectives. Own the end-to-end customer lifecycle, from onboarding to renewal and advocacy. Map, analyze, and continuously optimize customer journeys across all channels and touchpoints. Translate customer insights into actionable strategies for product, service, and process improvements.

Support the PY0 Performance team by providing project management capabilities and administrative coordination. Focus on market performance improvement through systemic project oversight, progress monitoring, and communication facilitation to ensure effective implementation of performance-driven strategies. Serve as the primary escalation contact for practices encountering launch-related challenges, including practice engagement difficulties and technical implementation obstacles.

As an Order Management Specialist, you will utilize your expertise here in Motive by helping the Operations department with Sales order completion, Order Form generation, Churn Management, Modifications and everything which is relevant to processing inbound and outbound shipments along with it’s SFDC representation. Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis.

Manage and optimize processes, ensuring high-quality outcomes and seamless delivery. This role blends operational rigor, analytical thinking, and cross-functional collaboration, offering a unique opportunity to make a significant impact. The Operations Manager will build and refine ticketing processes, design and implement automated form processes, create automated email workflows, and develop custom queries.

The Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations, managing customer response activities and ensuring timely communication with customers. As the primary administrator of the Call Center database, this role owns the maintenance, performance, and troubleshooting of platforms and proactively identifies and resolves system issues, implements improvements, and ensures data integrity. This role also participates in initiatives focused on quality assurance and training.

This role involves leading a team of Implementation Managers, coaching them to guide nonprofits through onboarding. The Implementation Manager will oversee customer implementations, coach the team, and collaborate cross-functionally to deliver customer experience. You will drive fundraising success and organizational impact.

This role leads the team ensuring customer commitment to ServiceNow, addressing satisfaction, adoption, and renewal challenges. It involves leading Customer Satisfaction and Success through the sale and delivery of Impact and Services products, essential for the company’s success. The role owns overall success, renewal, and growth for Commercial Major Area customers.

This role supports the Professional Services Sales Operations Specialist (PSOS) and engages in the coordination of resources assigned to technical projects while providing service to clients and/or internal customers. Responsibilities include generating service quotes, tracking opportunities, and assisting Project Managers with resourcing and managing project plans.

The Customer Experience (CX) Manager is responsible for overseeing the day-to-day operations of our contact center. This includes managing the team, ensuring customer and enterprise partner satisfaction, and optimizing team performance. This role will supervise activities of the contact center, manage handle times and service levels, and manage the CX team by overseeing hiring, training and development.

This is ideal for someone who enjoys process-driven work, thrives in a fast-paced environment, and is excited to support a team that drives value for our clients. You will play a key role in ensuring the smooth execution of day-to-day operations of our kiosk locations by helping to manage relationships with our retail partners at the store level, supporting our account managers as they manage at the corporate level, and assisting with administrative and transactional tasks.