As a Customer Project Manager at Ergeon, you will take full ownership of customer projects, managing escalated cases and serving as the key link between customers, installers, and internal teams. You will improve processes, coach junior teammates, and help shape the customer experience through collaboration and proactive problem-solving.
The Commercial Operations Manager drives growth, operational clarity, and efficiency across revenue-generating teams through the client lifecycle. Responsibilities include providing leadership to the Commercial Operations team, improving the efficiency of Sales and Marketing teams, and owning the forecast, sales modeling, and overall health of the pipeline.
Manage and execute the installation, deployment, and ongoing support of Fujifilm Endoscopy’s flexible GI and pulmonary capital equipment, accessories, and peripherals under the sole-source agreement with Kaiser Permanente. This position serves as the primary field-facing liaison between Fujifilm and KP site-level stakeholders, overseeing site walk-throughs, scope planning, quoting, installation logistics, and post-install support.
This role involves building, leading, and scaling the global renewals function, driving retention, minimizing churn, uncovering growth opportunities, and optimizing recurring revenue. The Sr. Manager of Renewals will work cross-functionally with Customer Success, Finance, and Operations to define and execute scalable renewal strategies. The role demands a data-driven, customer-focused leader with deep knowledge of SaaS.
As Client Operations Manager, you will be the crucial link between our leadership, clients, and internal teams. This role combines client relationship management, operational oversight, executive support duties, and team supervision. You will ensure smooth daily operations, manage client communications, oversee payment cycles, track performance metrics, and provide leadership to recruitment, marketing, and operations teams.
Grafana Labs is looking for an Engagement Manager passionate about driving successful business outcomes for customers in the observability space. Engagement Managers are project leaders who set and execute the direction of customer engagements. They influence the customer and internal teams to manage and deliver Grafana technologies that realize customer business objectives.
The Senior Director of Contact Center & Patient Experience is responsible for the strategic direction, operational leadership, and overall performance of the contact center within a healthcare revenue cycle environment. This role ensures exceptional patient experience while aligning operations with enterprise-level RCM goals such as cash acceleration, call resolution, and brand loyalty. The Senior Director is accountable for operational efficiency, service excellence, technology adoption, and continuous improvement.
The Call Center Manager will lead and optimize Patient Access operations, connecting patients to high-quality mental healthcare. By driving team performance and enhancing operational effectiveness, this role ensures prospective patients receive timely, empathetic, and seamless support as they navigate services.