This role will architect and continuously refine the strategy, processes, and insights that power Customer Success at scale. You will own the operating model—tools, data, programs, and communications—that keeps our CS teams efficient, transparent, and relentlessly focused on member and customer outcomes. This cross‑functional leadership role partners closely with CS leadership, Sales, Marketing, Data Science, and Product.
We’re seeking a dynamic and versatile Operations Generalist to join our fast-paced team to support a wide range of tasks from marketing and customer engagement to technical troubleshooting and data analysis. This is an ideal role for a strategic, tech-savvy problem solver who thrives in a fast-evolving startup environment.
Drive enrollment and activation KPIs through effective coaching, training, and supervision of a team of outreach specialists during evening hours. Responsible for monitoring your team’s performance, and developing and implementing effective strategies and processes to engage prospective patients. This position requires strong leadership, excellent communication skills, and a deep understanding of healthcare regulations, policies, and procedures.
Plays a critical role in enhancing the effectiveness of our patient engagement strategies, with a particular focus on outbound communication and analysis. Responsible for optimizing contact success by regularly testing and refining Caller ID functionality, developing and updating call scripts based on call reviews and performance data, and overseeing contact dispositions to ensure accurate tracking and uncover improvement opportunities.
ServiceNow is seeking an experienced Manager, Field Operations for our Asia Pacific operations. Lead a remote Deal Operations team aligned to the ANZ region, serving as strategic advisors to sales. Set clear expectations, manage team performance, and build strong, collaborative relationships. Ensure compliance with policies and partner with cross-functional stakeholders for seamless deal execution.
The Vice President of Commercial Operations is a strategic and operational leader responsible for optimizing the performance and scalability of the commercial organization. This role encompasses sales operations, commercial analytics, CRM strategy, pricing, contracting, training and enablement, and overall commercial excellence. The successful candidate will have deep industry knowledge, commercial leadership experience.
This role is responsible for leading and expanding our remote customer support and medical nurse teams to effectively support our brick-and-mortar veterinary facilities. The successful candidate will oversee day-to-day operations, maintain high service standards, and drive the growth of our remote teams from 40 to 200 members over the coming years. We seek a tactical leader experienced in managing teams and scaling dynamic business models with integrated remote and on-site operations.
Plays a critical part in the initial setup and ongoing support of our programs, ensuring smooth operations and cross-functional coordination. You’ll work closely with internal teams and external partners to bring new programs to life—from benefit design to product setup—and ensure they are well-supported post-launch. This is a part-time, contract role covering for a team member who will be on parental leave.