Remote Operations management Jobs • Leadership

Take full responsibility for delivering excellent service to clients in the international health sector. Manage service quality, improve service offerings, and work closely with senior leadership to ensure successful outcomes, handle security-related topics , including ESARIS, ISO standards, and various technical systems and manage NSSR processes , including developing solutions and costing.

Take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success. Will focus on security related topics (ESARIS, ISO, technical understanding of several technology) & NSSR processing and driving solution and costing.

This key leadership role is responsible for the successful implementation of Aledade ACO programs and initiatives across assigned regions, ensuring exceptional customer service and support for Provider Networks regional leaders and staff, as well as participating providers. This individual will lead a team of implementation specialists and program managers, driving standardization and scalability across PN Operations, including payment programs.

Sodexo is offering a position for a Director, Culinary Operations. The Strategic Director of Culinary Operational Support will provide strategic direction and operational support to existing client accounts within the Universities segment through the culinary network of regional chefs. The role involves enhancing the guest dining experience, promoting sustainability and wellness initiatives, and achieving business outcomes through food.

Set the vision and strategy for Business and Finance Operations, design, implement, and improve standard operating procedures. Oversee accounts payable/receivable, forecasting, financial planning, and related processes. Manage systems, tools, and infrastructure and ensure systems are designed so that people across the organization can engage with them easily and effectively.

As our VP of Pharmacy Operations, you will lead and grow the pharmacy arm of our organization. This role is responsible for pharmacy strategy, day-to-day operational excellence, and driving profitability while upholding the highest standards of clinical quality. This is a full-time, remote position with the expectation of occasional travel to sites and partners as needed.

Manages a team of 10 ESRs, providing day-to-day oversight and driving individual and team development. Reviews current internal workflows to identify opportunities for automation and faster execution. Assists the ESR Senior Manager with report creation, management, and analysis. Collaborates with engineers to implement process changes, continuous improvements, and system hardcoding where appropriate.

Own P&L and KPIs for all clinics, including visit volume, clinician productivity, NPS, EBITDA, and unit economics. Develop and socialize a standardized operating model, SOPs, and dashboards to ensure consistent performance across markets. Establish weekly, monthly, and quarterly operating rhythms that drive accountability and continuous improvement.

Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support. Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. Manage compliance and reporting for all center operations including call volume forecasting and staffing.

The Executive Vice President of Operations and Special Projects is a peer member of the senior leadership team responsible for organizational coordination, performance management, and operational excellence across the Good Jobs Economy initiative. This role requires strategic thinking, systems coordination, and the ability to work collaboratively with senior leaders. You will ensure the organization has clear goals, robust performance tracking, and seamless coordination across all workstreams.