This Director-level role will lead critical transformation initiatives across our Commercial organization. Reporting to the Chief of Staff, you will play a key role in driving change and operational excellence as we evolve our commercial organization for growth. You will be at the center of how we scale our business, bridging vision and execution while shaping how teams work together to deliver exceptional results.
The Shift Lead oversees all inbound client service and real-time dispatch operations during their assigned shift, guiding a team of Support Specialists and Dispatchers to meet service-level agreements (SLAs) and uphold Barkbus’s high communication standards. This role blends people leadership, operational oversight, and hands-on support to deliver world-class pet parent and Pet Stylist experiences.
Work closely with regional and practice leadership to drive optimal clinical operations, excellent patient satisfaction, best practices and strategic growth initiatives. The role involves planning and executing strategic initiatives, partnering with the business integration team, assisting the marketing team, and monitoring practice performance.
Join Veeva as they advance their MedTech customers through the adoption of next-generation Commercial Solutions by building the services team for the industry. As a Service Delivery Lead, you will lead a team that excels in software implementation delivery, ensuring customer and employee success through hands-on and strategic initiatives. Cultivate a positive environment and drive new practices to support implementation excellence, partnering with global teams to provide the best outcomes.
Lead, motivate, train, and retain a team of part-time Merchandising Representatives and Surge staff to ensure high performance and engagement. Oversee a retail district and act as the general manager, taking full ownership of business operations and performance. Manage all aspects of staffing, including hiring, onboarding, training, scheduling, and performance management.
Play a key role in supporting the VP, Studio Manager of the Creative Studio, managing complex, time-sensitive projects for both campaigns and internal initiatives and providing communication regarding status to the appropriate staff and teams. Responsible for maintaining schedules, assignments, approvals, and final billing.
Seeking a Customer Success Operations Manager to drive operational excellence across our Customer Success organization. This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience. You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.
A Special Projects Supervisor will assist the Assistant Program Manager on uniquely assigned projects by acting as a liaison between Surefox and its clients while providing a wide array of domestic and international security support and cross functional collaboration to ensure the safety and security of client personnel, operations, assets and global reputation. While serving in this leadership role, you will ensure that quality of service is being maintained, and identify ways in which Surefox can be more efficient and effective in its responsibilities. You will ensure all officers and subordinate leadership assigned to your deployment are performing their duties in accordance with client policies and procedures, and all state, federal, and international regulations.
The Operations Manager is responsible for overseeing the day-to-day operations of GoodLeap's Virtual Power Plant (VPP) programs, ensuring optimal performance, regulatory compliance, and customer satisfaction. This role coordinates across engineering, grid services, marketing, and customer support teams to manage programs that drive GoodLeap’s VPP goals.
The Customer Retention Manager will have a direct impact on business growth, as they help more people achieve their academic goals and aid Varsity Tutors' national expansion. The Customer Retention Manager will lead a team of Retention Specialists focused on saving at-risk memberships, reducing churn, and improving lifetime value. This role drives day-to-day coaching, performance management, and process excellence across cancellations, downgrades, pauses, and escalations, partnering closely with the Customer Escalations team.