Drive adoption and value realization for enterprise customers through executive partnerships and governance.
Build customized success plans, track KPIs, and mitigate risk to ensure renewal readiness.
Identify and qualify expansion opportunities with Sales while aligning solutions to business objectives.
Kinaxis is a global leader in supply chain orchestration, offering an AI-infused platform that powers end-to-end visibility. With over 2,000 employees and offices worldwide, it is an award-winning, collaborative workplace focused on customers and innovation.
Manage day-to-day supply chain operations for Costa Vida's restaurant network, including inventory monitoring, purchasing, and purchase order tracking.
Work directly with suppliers and internal teams to resolve order issues, improve visibility, and identify cost-saving opportunities.
Maintain supply chain reports and analytics in Excel/Google Sheets, and help guide a small team to keep operations running smoothly.
Frontier, a subsidiary of Fresh Prints, helps fast-growing companies build full-time, cross-functional teams abroad by hiring smart people and placing them into the best companies. It is a fully remote company with most of its team based in India and the Philippines, focusing on matching talent with top clients.
Manage trade customer interactions via phone, email, and chat.
Process order management, pricing, quotes, returns, and reorders.
Resolve delivery issues, maintain SLAs, and improve workflows.
A partner company is seeking a Senior Representative to handle end-to-end order administration and customer support for trade accounts. The culture emphasizes collaboration, continuous improvement, and professional customer service.
Manage inbound calls, emails, and order processing for B2B customers with accuracy.
Validate orders and modifications, mitigating service impact and dollarized fines.
Resolve customer inquiries and issues across phone, email, and fax, collaborating with cross-functional teams.
Fortune Brands Innovations is a home, security and digital products company with iconic brands including Moen, Master Lock, and Therma-Tru. It emphasizes a customer-first culture, strong brands, and disciplined execution, fostering a collaborative environment.
Provide high-quality customer support to members, addressing inquiries and service needs.
Coordinate food delivery operations and ensure accurate, timely order fulfillment.
Investigate and resolve order fulfillment issues and identify process improvements.
The company provides meal-delivery and food support programs for members in need, ensuring accurate and timely food deliveries. It operates with a remote-first culture focused on compassionate service and continuous process improvement.
Provide accurate and timely service for investment operations, transactions, and stakeholder inquiries.
Analyze operational data to identify trends, resolve issues, and recommend process improvements.
Support regulatory compliance and contribute to operational initiatives in a structured remote environment.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective application review. It supports remote and diverse roles while maintaining an inclusive and equitable recruitment process.
Manage end-to-end purchase order processes for a national customer, including OTIF, fill rate, and compliance analytics.
Deliver deep commercial and trade insights from sales, promotional, and customer data to support revenue growth.
Collaborate cross-functionally and with customer contacts to resolve order-performance issues and reduce avoidable costs.
Tree of Life Canada is a specialty food and beverage distributor focused on customer success and commercial growth. They foster an inclusive work environment and are committed to accessibility and diverse talent.
Coordinate product orders, customer requests, and logistics for a temporary assignment.
Manage SKUs, quotations, invoicing, and equipment returns across multiple systems.
Work closely with internal teams and customers to support launches, renewals, and subscription changes.
Our partner company is seeking a temporary Supply Chain Coordinator to support order management, customer operations, and logistics. This fully remote role offers a fast-paced, customer-focused environment with a consistent 40-hour workweek.
Manage and grow a $40-$60M book of business by retaining existing customers and developing new business.
Build strong customer relationships and serve as a trusted advisor to national accounts.
Develop and execute account plans, coordinate quarterly business reviews, and track sales activities in CRM.
Travel 30-50% nationally for customer visits and industry events.
48forty Solutions is the largest pallet management services company in North America, providing end-to-end pallet solutions including supply, retrieval, on-site services, reverse logistics, and packaging materials. We are a large organization with a strong focus on our workforce and offer a collaborative team environment.
Provide application and process support to users, troubleshooting issues and escalating to IT as needed.
Monitor the department inbox, triage requests, and suggest system improvements based on trends.
Contribute to training, testing, implementation, and documentation to promote knowledge transfer.
Penguin Random House is the leading adult and children's publishing house in North America, the UK, and many other regions, committed to quality and innovation across all genres. With nearly 300 publishing brands and imprints, their vibrant, diverse international community values excellence and diversity.
Lead and develop a high-performing implementation team, using performance data and customer feedback to drive continuous improvement.
Oversee implementation delivery, improve playbooks, and scale processes to help customers realize value quickly.
Collaborate with Sales, Customer Success, and Product teams to enhance the end-to-end customer journey.
The company is a technology partner that helps customers achieve value through effective implementation and onboarding solutions. It operates in a remote-first environment with a collaborative, mission-driven culture that values accountability, continuous learning, and data-driven decision-making.
Own and grow strategic national accounts, identifying incremental branded opportunities and building a profitable pipeline. - Lead joint business planning and customer strategy using insights, analytics, and data to drive growth. - Partner with R&D, marketing, and culinary to develop proprietary products and customer-specific solutions.
This company operates in the CPG and foodservice space, delivering branded products and customer-driven solutions. It fosters a collaborative, entrepreneurial culture with cross-functional teams across marketing, R&D, culinary, and operations.
Oversee day-to-day operations across a growing DTC eCommerce business, including supply chain, inventory, fulfillment, and customer service.
Develop and implement scalable SOPs, workflows, and KPIs to improve efficiency, accountability, and operational performance.
Work closely with founders and lead cross-functional projects to translate strategic priorities into measurable results.
This partner company is a growing direct-to-consumer eCommerce business focused on scaling physical products across multiple operational functions. It operates with a founder-led, hands-on culture that values autonomy, collaboration, and building scalable systems for sustainable growth.
Manage and scale ShipBob's most strategic merchant partnerships as the program lead.
Partner with fulfillment center teams to ensure SLAs, escalations, and process improvements are handled with speed and accountability.
Lead cross-functional initiatives and serve as a trusted advisor to executive stakeholders, driving growth and operational performance.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, providing access to best-in-class fulfillment capabilities. Backed by prominent investors, it is one of the fastest-growing tech companies in Chicago with a high-performance culture focused on ownership and collaboration.
Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
Process customer transactions including payments, refunds, and account updates with accuracy.
Meet or exceed established KPIs such as call handling time, first-call resolution, and transaction accuracy.
Cubic delivers technology solutions in transportation and defense, simplifying daily journeys and promoting mission success. With over 5,000 employees worldwide, the company is committed to an inclusive workplace and diversity.
Provide high-quality customer support to members, from initial inquiry to ongoing program questions.
Ensure member orders are fulfilled accurately and to the highest quality standard.
Contribute suggestions to optimize the member ordering and fulfillment process.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. It serves over 3 million members and is backed by a $200 million investment from TPG's Rise Fund.
Lead, coach, and develop the Customer Support team, establishing clear performance expectations and accountability.
Own key Support metrics including CSAT, response times, resolution times, and ticket backlog to drive service improvements.
Identify operational inefficiencies and drive automation and self-service initiatives to enhance customer experience.
Cardata provides automated software and services for vehicle reimbursement, helping businesses replace outdated programs with intelligent solutions. It's a small, driven team focused on delivering real impact.
Own materials planning, MRP, and purchasing for all raw materials, packaging, and accessories.
Lead supplier relationships, negotiations, and strategic sourcing to protect margin and supply.
Collaborate cross-functionally to align materials with production and drive rapid growth.
Javvy makes better-for-you café beverages that combine craveable taste and functional nutrition. It has scaled from a cult-favorite DTC brand into omnichannel retail, with a collaborative, fast-paced startup culture.
Serve as the single post-sales support point of contact for customers, driving value and impact conversations.
Coordinate with internal teams to ensure delivery of contracted products and services while meeting SLAs and KPIs.
Track customer adoption, document use cases, and coordinate training needs across a portfolio of accounts.
Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow, manage risk, and innovate. They are a diverse, global team that values creativity, collaboration, and bold ideas.