Source Job

US

  • Build and maintain workforce analytics covering headcount, attrition, compensation, and engagement, using AI/ML tools to surface patterns.
  • Research and benchmark AI tools for HR and customer operations, delivering cost/benefit comparisons for leadership.
  • Track performance across people and customer operations functions, produce executive-ready materials, and coordinate across functions.

Excel Data Analysis AI/ML SQL Business Operations

20 jobs similar to New Business Operations Analyst--HR & Customer

Jobs ranked by similarity.

US 18w maternity 16w paternity

  • Lead short-term scheduling for frontline teams, including shift planning and real-time adherence.
  • Develop and monitor key performance metrics such as adherence, occupancy, and shrinkage.
  • Leverage AI and automation tools to maximize output quality and efficiency.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health using an AI-native platform. They reach more than 170 million people worldwide and foster an outcome-driven, AI-fluent culture.

$49,680–$66,960/yr
Europe

  • Lead end-to-end forecasting, capacity planning, and scheduling for internal and BPO support teams.
  • Monitor real-time performance and manage intraday workforce adjustments to meet SLA targets.
  • Oversee BPO SLA adherence, operational reporting dashboards, and drive automation initiatives.

Airalo is the world's first eSIM store, helping people connect in over 200+ countries and regions. Our team is spread across 50+ countries and six continents, and we are an equal-opportunity environment committed to diversity and inclusion.

$95,000–$125,000/yr
Global

  • Own workforce capacity modeling and forecasting based on user growth and care delivery expectations.
  • Collaborate with Care leadership to define productivity metrics and resourcing strategy.
  • Partner with Marketing and Product to anticipate needs and proactively plan staffing.

WellTheory is a digital health company that helps people with autoimmune conditions manage their health through personalized care, nutrition guidance, and coaching. The company has a team of over 60 employees and fosters a remote, mission-driven culture focused on member well-being and reducing employer healthcare costs.

$38,100–$41,910/yr
UK

  • Transform operational and AI data into meaningful business intelligence for both internal and external stakeholders.
  • Develop and manage the Customer Insight as a Service proposition, producing industry-specific reports.
  • Establish reporting frameworks to measure adoption and business impact of AI solutions.

We provide customer insight services and AI performance reporting to clients across various industries. The company is a UK-based organization with a focus on data-driven business intelligence and digital transformation, operating remotely with travel to client sites.

India

  • Partner with business and product teams to translate open-ended problems into clear analytical questions and actionable recommendations.
  • Analyse customer journeys, funnels, engagement, and retention to identify growth opportunities.
  • Design and evaluate experiments with appropriate statistical and business context.

JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. With teams in 15+ countries, they foster a remote-first culture focused on human connection and inclusivity.

Americas EMEA

  • Lead and mentor a specialized squad of People Data Scientists, Software Engineers, and UX Designers.
  • Bridge the gap between HR and development, transforming raw workforce data into strategic products.
  • Ensure data stewardship, privacy compliance, and develop AI agents for real-time insights.

Canonical is a pioneering tech firm at the forefront of the global move to open source, providing Ubuntu widely used in enterprise initiatives like public cloud, data science, AI, engineering innovation, and IoT. We are founder-led, profitable, and growing, with a worldwide distributed collaboration since 2004, and we have no central headquarters.

$56,100–$56,100/yr
US

  • Create deal packages by consolidating data for approval submissions.
  • Support deal reviews for accuracy and compliance.
  • Use AI to optimize workstreams and advance the Deal Desk practice.

RealPage is a SaaS company redefining Property Tech through Agentic AI. They foster a collaborative environment where team members take ownership and drive outcomes.

US

  • Act as a business partner to Customer Excellence leaders, leading projects to develop answers to key business questions.
  • Present insights to executives to drive performance improvements and establish scalable process enhancements.
  • Mine large datasets, draw relevant insights, and create visualizations for executive consumption.

Smartsheet provides a cloud-based platform for work execution, enabling teams to plan, track, automate, and report on work at scale. The company has been operating for over 20 years and fosters an inclusive culture focused on innovation and employee growth.

$53,400–$64,000/yr
US

  • Gather and document business requirements from HR stakeholders, analyze HR processes, and recommend improvements.
  • Develop and maintain HR reports and dashboards, analyze workforce data, and validate data accuracy.
  • Support cross-functional HR projects, track milestones, and assist with system testing and change management.

Public Consulting Group is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S., all committed to delivering solutions that change lives for the better.

Global

  • Analyze customer adoption, usage, impact, and sentiment to help teams understand how customers experience SmartRecruiters in the real world and translate that into measurable value.
  • Partner with Customer Success, Sales, and Product to build customer-facing insights and value stories, using AI-backed analysis to move quickly from raw data to decisions.
  • Define and refine hero metrics, design dashboards, and lead hypothesis-driven deep dives to influence product and go-to-market decisions.

SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. The company is a values-driven, globally focused tech employer with strong financial backing, serving 4,000 customers including Bosch, LinkedIn, and Visa, and fostering a collaborative, inclusive, and remote-friendly culture.

United States

  • Serve as the technical and operational backbone of the People function, architecting HR data infrastructure and leveraging predictive analytics for talent strategy.
  • Own end-to-end coordination of cyclical HR programs and serve as the internal subject matter expert for core HR platforms, optimizing systems and managing integrations.
  • Build and maintain self-service dashboards and reports, reimagining workforce data into impactful visualizations for executive decision-making.

Magic Leap is a pioneer in Augmented Reality (AR) optics, display systems, platforms, devices, services, prototyping and manufacturing capabilities. With more than a decade of experience, we have a united team where everyone is empowered to make an impact, working alongside industry experts to grow skills and help make AR technology available to millions.

US Unlimited PTO

  • Support cross-functional teams to ensure efficient automated workflow processing and troubleshoot issues.
  • Monitor operational workflows, analyze metrics, and generate reports to improve performance.
  • Partner with stakeholders to understand business pain points and assess enhancement requests.

Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business that helps government leaders achieve their mission using human-centered design. They are a small but rapidly growing company with a fun, passionate, and creative team.

$51,000–$63,750/yr
Canada

  • Serve as the primary point of contact for quoting and renewal support, troubleshooting issues in Salesforce and quoting tools.
  • Build and maintain lifecycle processes, playbooks, and automation rules to support customer outcomes and business growth.
  • Create and coordinate key reporting for leadership, translating data into executive dashboards on customer adoption, renewals, and churn.

Affinity provides a Relationship Intelligence platform that helps dealmakers find, manage, and close more deals using data from trillions of interactions. With over 3,000 customers and $120M in funding, the company has a collaborative, inclusive culture and has been recognized as a Best Workplace.

$36,000–$48,000/yr
Latin America

  • Support major product launches and strategic initiatives, including product QA and demo environment management.
  • Gather, organize, and analyze data to support business decisions across operations, growth, product, and people functions.
  • Help coordinate cross-functional projects, track timelines, and maintain internal documentation and tools.

Pasito is an AI workspace for employee benefits, rethinking how group insurance and benefits are underwritten, delivered, used, and measured. The company is backed by Y Combinator and Core Innovation Capital, and is growing quickly with a focus on accuracy, scalability, and human-centered design.

US

  • Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
  • Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
  • Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.

Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.

United States Unlimited PTO 16w maternity 8w paternity

  • Analyze marketing performance data to identify trends and optimization opportunities, and support decision-making with clear insights.
  • Write efficient SQL queries, use Python for data preparation and automation, and assist in building curated datasets and data quality checks.
  • Develop dashboards and reports using BI tools, automate reporting processes, and collaborate with marketing, analytics, and data engineering teams.

Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. Headquartered in Seattle with offices in over 30 countries, Veeam protects more than 550,000 customers worldwide and fosters a collaborative, data-driven culture.

Philippines

  • Own SOPs, documentation, Asana, and process rollout across the sales team
  • Run daily sales reporting and analyze 'no sale' data to drive action
  • Query AI sales call grader for objection and call quality insights

Doneverse provides Digital Marketing Virtual Assistants to entrepreneurs globally. The company is fast-growing and values innovation, collaboration, and respect.

Global 18w maternity 16w paternity

  • Drive strategic analytics for cross-functional Operations initiatives, framing ambiguous problems and delivering actionable recommendations.
  • Build foundational metrics, performance packages, and metric trees to align measurement across Operations.
  • Partner with senior stakeholders to translate complex analyses into clear, executive-ready narratives.

Spring Health eliminates barriers to mental health with an AI-native platform delivering personalized support. Reaching over 170 million people worldwide, the company fosters a culture of AI fluency and data-driven decisions.

$86,000–$143,000/yr
Canada

  • Analyze operational performance data to identify trends, inefficiencies, and improvement opportunities in cybersecurity operations.
  • Collaborate with security teams and leaders to optimize workflows, enhance efficiency, and drive continuous improvement.
  • Define and monitor performance metrics, develop dashboards, and integrate AI tools to improve data interpretation and decision-making.

The employer is a cybersecurity partner company that improves security operations through data-driven insights. They offer a remote-first environment with a comprehensive employee experience, supporting professional growth and well-being.

Global Unlimited PTO

  • Own and maintain the GTM intelligence layer, including dashboards and data models for decision-making.
  • Build and train AI models in BI tools to enable natural-language querying.
  • Partner with data engineering to optimize performance and build missing data pipelines.

Primer provides unified infrastructure for global payments, giving finance and payments teams visibility and control to reduce complexity and improve performance. Backed by top investors, they are building a remote-first culture with a collaborative environment and strong support.