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$110,000–$151,000/yr
US

  • Act as a trusted customer advisor for strategic cloud security initiatives, driving adoption and revenue growth.
  • Collaborate with cross-functional teams to ensure robust cloud security practices and customer success.
  • Evangelize the value of Wiz to influence customers to adopt secure solutions at the right time.

Customer Success Cloud Security Communication SaaS Account Management

20 jobs similar to Senior Customer Experience Manager (West)

Jobs ranked by similarity.

US

  • Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
  • Build executive relationships and drive strategic account success plans.
  • Collaborate with internal teams to mitigate risks and secure renewals and expansion.

Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.

Spain

  • Partner with regional account executives to provide technical leadership and drive cloud security adoption across AWS, Azure, and GCP.
  • Deliver world-class presentations, product demos, and proof-of-value outcomes to C-level executives at strategic customers.
  • Stay ahead of product features and industry developments to represent Wiz at technical forums and events.

We secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by over 65% of the Fortune 100, we are one of the fastest-growing startups, now powered by Google, with a culture that values world-class talent.

Americas

  • Lead the Americas Customer Success team as the senior regional leader, accountable for retention, expansion, and product adoption.
  • Build a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
  • Partner with Sales leadership on coverage, renewal forecast, and expansion strategy while driving proactive adoption and value realization.

Semperis is a cybersecurity company focused on protecting identity infrastructure and ensuring resilience. The company is recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.

Spain

  • Report to the Regional Sales Director, Spain and work alongside a team focused on customer business needs.
  • Build secure infrastructure for cloud environments by learning the customer's business and asking questions.
  • Listen, educate, and provide consulting to help customers protect their cloud environments.

Wiz is redefining security for the AI era by enabling teams to secure cloud and AI applications. As one of the fastest-growing startups, trusted by over 65% of the Fortune 100, we have a culture that values world-class talent and creative freedom.

USA

  • Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
  • Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
  • Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.

Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.

US

  • Serve as the primary specialist for customers, partners, and internal teams to drive revenue growth across the security operations product portfolio.
  • Own the regional quota and territory by building account-based strategies to land and expand data security solutions.
  • Engage stakeholders across the organization, selling effectively to both C-suite executives and technical practitioners.

Zscaler accelerates digital transformation by providing a cloud-native Zero Trust Exchange platform that protects customers from cyberattacks and data loss. The company fosters a culture of execution with high accountability, collaboration, and a focus on customer obsession.

Costa Rica

  • Own executive-level relationships and strategic engagement for enterprise customers, building trust from engineers to C-suite.
  • Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
  • Lead hands-on workshops to unlock full platform value and support renewal and expansion discussions.

Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. They are a well-funded startup, passionate open source enthusiasts, and have been named a 'Best Places to Work' by multiple outlets.

Global Unlimited PTO

  • Take full ownership of a portfolio of high-value US enterprise accounts, driving retention and expansion.
  • Act as a trusted advisor to CISOs and compliance leaders, translating security insights into business outcomes.
  • Lead complex multi-framework GRC transformation programs and shape playbooks for the CS org.

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors and trusted by over 4,000 organizations, Sprinto has a remote-first culture where ownership and impact are valued.

$108,000–$141,000/yr
US

  • Build trusted relationships with federal and commercial customers, adapting your approach to meet the unique needs of each environment.
  • Develop and execute customer success plans aligned with customer goals, security requirements, and business objectives.
  • Own renewal planning and execution, ensuring customers continue to realize value from our solutions and remain positioned for long-term success.

They provide cybersecurity and data security solutions to enterprise and federal customers. They are a high-growth startup with a culture of humility, collaboration, and accountability.

  • Own the customer program end-to-end from onboarding through adoption, driving accountability across teams and ensuring nothing falls through the cracks.
  • Build strong customer relationships, deliver value, and provide proactive status updates without "checking on it".
  • Engage credibly with technical stakeholders on SRE, cloud, and security matters while coordinating complex multi-team deliverables.

Ciroos is a seed-stage AI startup that provides an AI SRE Teammate to empower SREs. They have raised $21M and are headquartered in Pleasanton, CA with teams in India, operating with a culture of speed and no bureaucracy.

US

  • Own strategic, high-ARR accounts as senior relationship owner and trusted advisor to security and engineering leadership.
  • Orchestrate cross-functional teams to align the platform with enterprise security outcomes and drive adoption and retention.
  • Proactively manage risk, coordinate escalations, and provide consultative guidance on AppSec strategy.

Endor Labs builds the Application Security platform for the software development revolution, helping teams identify and prioritize critical risks in their software estate. The company is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures, and is trusted by companies of all sizes.

US

  • Define and execute the growth strategy for the Cloud Security practice, building a qualified pipeline and developing trusted relationships with Microsoft, Cognizant, and strategic clients.
  • Lead complex solutioning efforts, including discovery, architecture, estimation, proposals, and executive presentations, ensuring solutions are technically sound and commercially viable.
  • Build, develop, and lead a high-performing team of architects, consultants, engineers, and technical leaders, fostering a culture of accountability and collaboration.

3Cloud is a cloud services company specializing in Microsoft Azure, helping clients with cloud transformation, data, AI, and application modernization. They foster a culture of experimentation, candid feedback, and collective growth, hiring people who challenge and hold each other accountable.

US

  • Drive strategic success planning and engagement across enterprise, highly regulated, and public sector accounts, from onboarding through renewal.
  • Partner with Customer Success Engineers to orchestrate a first-class onboarding experience and ensure customer use cases are delivered on time.
  • Proactively identify risks, develop mitigation plans, and collaborate with Sales to deliver Executive Business Reviews and QBRs.

Tines powers some of the world's most important workflows with an intelligent workflow platform that applies AI, automation, and integration. Founded in 2018, the company is growing rapidly and serves diverse customers from startups to public companies, fostering a culture of simplicity, speed, and soundness.

US

  • Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
  • Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
  • Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.

$133,600–$233,800/yr
North America Unlimited PTO

  • Own a portfolio of 8-10 strategic enterprise customers, driving customer outcomes and executive engagement.
  • Build and govern multi-year success plans, translating product capabilities into quantified business impact.
  • Ensure renewal predictability with no late-stage surprises, proactively identifying and mitigating risk.

Veza is a pioneer in identity security, providing an Access Graph platform to map identity ecosystems. Founded in 2020 and now part of ServiceNow, it offers the scale of an enterprise platform with the mission-driven focus of a security innovator.

Germany

  • Build and deliver technical solutions with national security partners.
  • Deliver world-class demos and training experiences to partners.
  • Speak at conferences and communicate technical concepts with excellence.

Wiz is a cloud security company that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single context. As one of the fastest-growing startups ever, it is trusted by over 65% of the Fortune 100, powered by Google, and values world-class talent in a culture of innovation and fun.

$130,000–$163,000/yr
US

  • Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
  • Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
  • Lead Customer Business Reviews and strategic touchpoints with both technical and non-technical stakeholders.

Sysdig is a cloud security company that created Falco, the open standard for cloud threat detection, and leads the cloud security market with runtime insights and open innovation. Trusted by over 60% of the Fortune 500, Sysdig is recognized as a Best Place to Work and one of Deloitte's fastest-growing companies.

UK

  • You own a portfolio of strategic enterprise customers, building trusted relationships with key stakeholders and driving product adoption.
  • You develop and execute customer success plans aligned to business objectives, ensuring measurable value and retention.
  • You conduct regular business reviews and lead executive-level conversations focused on outcomes and program performance.

Bugcrowd empowers organizations to stay ahead of threat actors by uniting collective ingenuity with a hacker community and AI-powered security platform. The company is backed by top investors and fosters a diverse, inclusive culture where team members range from musicians to adventure enthusiasts.

North America Unlimited PTO

  • Lead and manage the North America Enterprise Customer Success team, owning retention, expansion, and executive customer relationships.
  • Coach and develop a team of CSMs, partner with Sales, Product, and Support to ensure enterprise customers realize measurable value.
  • Champion an AI-driven approach, manage renewal forecasting, and identify at-risk accounts early to mitigate churn.

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated and operating in 64 countries. Headquartered in New York City, the company has been recognized as a best workplace by Inc Magazine and Crain's NY, and named to Fast Company's most innovative companies list.

US Unlimited PTO 16w maternity 16w paternity

  • Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
  • Partner with Account Managers to drive renewal and expansion within your book of business.
  • Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.

Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.