Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.
Review and structure deals to balance growth, profitability, and risk.
Refine the end-to-end deal process removing friction and simplifying approvals.
Act as a trusted advisor to Sales leadership and executives on commercial structure and execution.
Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. Their platform is trusted by industry leaders including Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton.
Manage a team member and assist with coaching and mentoring.
Verify order and contract details for accuracy and completeness.
Collaborate with management to improve renewals processes and customer experiences.
Optro is the leading audit, risk, ESG, and InfoSec platform on the market, surpassing $300M ARR and continuing to grow. More than 50% of the Fortune 500 leverage our technology to move their businesses forward, with a culture that inspires innovation and values collaboration.
Validate contract data in Salesforce and the Price Sheet, ensuring accuracy and completeness.
Triage inbound order form redline requests, resolving in-scope edits and escalating out-of-scope items to Legal.
Guide Account Executives through deal policies and support commit reviews during data migrations.
Employer.com provides talent acquisition services to solve unique hiring challenges facing their clients. They offer assistance in building recruiting processes, attracting top talent, and managing contractor payroll.
Serve as the primary resolver for complex, ambiguous, or high‑risk cases requiring interpretation beyond written SOPs.
Lead the identification of bottlenecks, workflow inefficiencies, and systemic issues, recommending strategic improvements.
Own all process documentation, decision trees, troubleshooting guides, and FAQs.
RealPage provides software and data analytics to the real estate industry. They are an equal opportunity employer committed to creating an inclusive environment for all employees.
Support sales teams throughout the full sales cycle, ensuring compliance with Smartsheet policies and meeting customer needs
Work within Salesforce.com CRM & CPQ to assist sales representatives
Review contracts and order documentation for accuracy and completeness
Smartsheet has helped people and teams achieve for over 20 years. They build tools that empower teams to automate the manual, uncover insights, and scale smarter. They welcome diverse perspectives and nontraditional paths.
Own recurring operational reporting and publishing, ensuring accuracy across data sources and systems.
Maintain documentation standards and structured repositories in Confluence and SharePoint.
Support Wrike administration, including data hygiene, queue and intake management, workflow and form updates, and routing logic adjustments.
Granicus is in the Govtech industry and is transforming it by bringing governments and its constituents together. They serve 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
Process and track quotes and sales orders in CRM/ERP (e.g., Salesforce and SAP); confirm pricing, terms, and ship dates; update records to ensure 100% data accuracy.
Respond to customer inquiries about order status, inventory availability, and ship dates; provide clear, timely updates and next steps.
Maintain accurate customer and transaction records; document changes, approvals, and communications to ensure traceability.
Legrand is a global specialist in electrical and digital building infrastructures that improve lives by transforming spaces. They deliver and control power, light, and data to customers worldwide through electrical switches, wires, cables, controls, audio/video, data centers and lighting.
Checks for order accuracy, processes electronic orders, and modifies / changes orders placed by our sales team and customers.
Executes daily exception reports and fills back orders.
Ensures accuracy of order processing and reviews reports for any exceptions or issues.
Connection guides the connection between people and technology, helping customers manage their IT needs. Their team is made stronger by diverse backgrounds, fostering innovation and the creation of standout technology solutions.
Serve as primary owner and administrator of core Customer Operations platforms.
Build and maintain dashboards and reporting that provide visibility.
Design scalable workflows supporting Support, Customer Success, and Partner Operations.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.
Communicate order and return status updates to customers and internal stakeholders.
Process incoming orders and returns from customers and the warehouse.
Work with operations and finance teams to support inbound and outbound shipments.
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. They are a leader in cloud physical security and have expanded rapidly with 15 offices and 2,200+ full-time employees.
Respond promptly to internal and external customer inquiries.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Accountable for the functional integrity and day to day stability of Microsoft Dynamics NAV/Business Central.
Own ERP behavior across inventory, order-to-cash, purchasing, fulfillment, and posting workflows.
Serve as primary systems partner to Accounting and Operations, ensuring inventory valuation, shipment confirmations, and invoice generation remain accurate and timely.
PopSockets is dedicated to equal opportunity employment and prohibits unlawful discrimination. They may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans.
Manage client setup, PO tracking, order processing, billing coordination, and internal handoffs.
Serve as a key user of Microsoft Dynamics (MSD) to resolve opportunity issues and address order or billing concerns.
Build and maintain regular and ad hoc reports to track deal status, financial blockers, and sales cycle metrics.
NielsenIQ is a consumer intelligence company, delivering understanding of consumer buying behavior. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach and operations in 100+ markets.
Responds timely to client requests and prompt placement of orders within company procedural guidelines.
Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team.
Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders
Connection guides the connection between people and technology, calming the confusion of IT. They have a team of people with a multitude of backgrounds, experiences, and perspectives.
Operational ownership of deal execution including deal structuring support and commercial approval workflows.
Recurring dashboard maintenance, board deck data refreshes, and ad hoc analysis.
SFDC data audits, field validation monitoring, and cleanup projects that maintain revenue data integrity.
Transcend is building the infrastructure that powers trust between people and the technology they use. They are a fast-growing company backed by top-tier investors and serving some of the world's most iconic brands.
Design, build, and maintain high‑performance batch/streaming pipelines for data products, analytics, and AI.
Configure, administer, and optimize Alteryx Server/Cloud environments, schedules, credentials and upgrades.
Engineer and administer Tableau Server/Cloud sites/projects, permissions, extracts, schedules, performance tuning, and version upgrades.
FUJIFILM Biotechnologies is dedicated to making a real difference in people's lives through the development of vaccines, cures, and gene therapies in partnership with innovative biopharma companies. They boast a culture that fuels passion, energy, and drive, with over 70,000 employees globally.
Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication.
Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines.
Maintain accurate documentation of tool configurations, governance standards, and training resources.
Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montreal, Canada in 2005, Lightspeed serves retail, hospitality, and golf businesses in over 100 countries with teams across North America, Europe, and Asia Pacific.
Serve as the systems owner for Salesforce and adjacent revenue tooling.
Drive the roadmap for data model, automation and workflow improvements.
Proactively identify gaps in metric definitions or data quality and drive resolution before they affect business decisions.
Allium is building the system of record for onchain finance. They ingest, verify, and standardize data across 140+ blockchains and 30+ petabytes of history to provide a neutral, canonical data layer for institutions. Allium invites people of all backgrounds.
Review and validate AI-generated responses, knowledge articles, and case resolutions.
Create, test and validate automated workflows across Salesforce Service Cloud, Jira, and Wrike.
Analyze CSAT, NPS, and case resolution data to identify trends and quality issues.
Granicus builds and maintains technology that transforms the Govtech industry by bringing governments and constituents together. They have served 5,500 federal, state, and local government agencies, and over 300 million citizen subscribers use their digital solutions across the U.S., U.K., Australia, New Zealand, and Canada.