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Global Unlimited PTO

  • Own key client relationships and drive innovative strategies to maximize ROI.
  • Champion client needs internally and influence product roadmap while overseeing large-scope execution.
  • 4+ years digital marketing experience in healthcare/pharma agency setting and deep understanding of digital ecosystem.

Digital Marketing Account Management Data Analytics

20 jobs similar to Senior Manager - Ostro Client Services

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$120,000–$150,000/yr
US Unlimited PTO

  • Client Relationship Management: Build relationships across client organizations, serve as the primary point of contact and lead executive business reviews.
  • Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts.
  • Account Growth & Planning: Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities.

Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.

US

  • Lead the transformation of PDMI's Account Management function into a proactive, strategic, insight-driven client partnership model.
  • Develop and implement a scalable Account Management operating model including role structure, account segmentation, and measurable performance expectations.
  • Drive executive-level client engagement strategies and ensure alignment across Product, IT, Operations, and other internal teams.

PDMI provides pharmacy data processing and flexible, scalable solutions for private label PBMs, health plans, and hospital systems. Founded in 1984, the company was voted Best Employer in Ohio for the 5th consecutive year in 2025 and fosters a collaborative, innovative environment.

US

  • Build and maintain strong client relationships and support account growth in pharmaceutical marketing.
  • Serve as the conduit between clients and delivery team, collaborating with project management for successful campaign execution.
  • Understand client business and disease areas to develop strategic marketing plans and identify scope gaps.

P10 is a remote-only agency that challenges traditional agency models by focusing on change and passion. They bring together a diverse team of seasoned professionals to deliver exceptional value for clients, with a palpable passion felt from the first conversation.

US Unlimited PTO

  • Own end-to-end implementation, account management, and customer success for partner accounts, driving measurable outcomes.
  • Lead internal implementation efforts cross-functionally with Product, Member Marketing, and Clinical Operations.
  • Deliver quarterly business reviews to customers and influence stakeholders through data storytelling and communication.

Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. The company is a high-growth, mission-driven startup with a remote-first culture and a focus on DEIB activities and professional development.

US Unlimited PTO

  • Own Assort's most strategic healthcare accounts through the entire customer journey, serving as primary relationship holder for launch, renewal, and expansion.
  • Partner with C-suite executives to drive AI adoption, measure outcomes, and transform patient care experiences.
  • Diagnose risks and opportunities using data, translate insights into recommendations that improve AI agent performance and ROI.

Assort Health builds AI agents for healthcare, providing omnichannel communication that remembers patients across calls, texts, and messages. With over 170M interactions handled across 8,000 providers, they have grown from 15 to 170 employees, backed by $100M in funding.

Canada

  • Build strategic partnerships with senior client stakeholders.
  • Drive significant sales growth and ensure leave period continuity.
  • Innovate sales strategies and collaborate cross-functionally.

XAI aims to develop AI systems that deeply understand the universe and help humanity gain knowledge. The team is small, motivated, and focused on strong engineering, operating with a flat structure that values hands-on contributions and excellent communication.

United States

  • Serve as the primary point of contact for clients, overseeing all aspects of the client life cycle.
  • Build deep knowledge of client needs, match them with Arine’s platform, and identify areas for additional capabilities.
  • Collaborate with Product, Engineering, and Delivery teams to monitor opportunities for new products and features.

Arine is a healthcare technology and clinical services company that optimizes medication management using data science and AI. Backed by leading investors, the company manages over 18 million lives and was ranked 236 on the 2024 Inc. 5000 list.

  • Serve as the primary point of contact for assigned client accounts, building strong relationships.
  • Support account growth by identifying opportunities to introduce new solutions.
  • Partner with internal teams to support the development and execution of client KPIs.

Heartbeat Health is a virtual-first cardiovascular care company, providing patients with convenient, high-quality heart care. They leverage real-time data and AI to empower providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes.

US Unlimited PTO

  • Own day-to-day partner success and issue resolution, acting as the primary point of contact for partner needs.
  • Drive provider adoption and utilization by analyzing performance data and deploying targeted interventions.
  • Manage leadership and executive relationships, leading regular business reviews and building trust-based relationships.

Concert Health is a leading national behavioral health medical group integrating the Collaborative Care model into existing health care practices. They are committed to providing personalized, high-quality behavioral health support and have a diverse, inclusive culture as an Equal Opportunity Employer.

Germany Unlimited PTO

  • Apply a value-driven consultative sales approach to create and cultivate strategic relationships within the Life Sciences & Pharma industry.
  • Manage a portfolio of strategic accounts, driving end-to-end sales cycles from discovery to value realization.
  • Collaborate cross-functionally with C-level stakeholders to translate business challenges into AI-enabled solutions.

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. With over 20 offices worldwide and thousands of customers, it fosters a high-growth, mission-driven culture focused on AI-powered business transformation.

$103,710–$149,340/yr
US 12w maternity

  • Own day-to-day management of Included Health’s marketing site, updating pages and ensuring brand accuracy.
  • Lead strategy, creation, and optimization of campaign and product landing pages.
  • Partner with Marketing Operations to define and track core digital KPIs across web and email.

Included Health ensures patients have access to quality healthcare. They offer telemedicine and healthcare navigation products and services. The company values transparent and equitable compensation practices.

US Canada

  • Drive growth by identifying and converting high-value upsell opportunities while maintaining accurate forecasts and strong client engagement.
  • Own account strategy through comprehensive plans aligned to customer priorities, and build deep executive relationships to unlock new opportunities.
  • Lead the full sales cycle from discovery and solution development to negotiation and close, delivering value by aligning Clarivate's solutions to customer challenges.

Clarivate is a global leader in trusted and transformative intelligence, providing data, insights, analytics, and workflow solutions across research and innovation. The company employs thousands and fosters a collaborative, high-performance culture focused on empowering life sciences and healthcare customers.

Americas

  • Drive specialty solution wins by supporting territory strategy and account planning.
  • Help customers envision digital transformation value and develop strategy with cross-functional teams.
  • Coach AEs, ADRs, and ACEs on foundational solution knowledge to identify and manage sales cycles.

ServiceNow is an AI platform company that automates workflows for enterprises, serving 85% of the Fortune 500. It fosters an AI-native culture and values flexibility and trust in a distributed work environment.

US Unlimited PTO

  • Lead a team of Account Managers to drive customer satisfaction and increase Pacvue adoption.
  • Analyze client data to uncover insights and recommend solutions using Pacvue's platform.
  • Partner with Sales, Customer Success, Product, and Marketing to advocate for client needs.

Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces. They empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology, fostering an inclusive global community.

$120,000–$150,000/yr
US Unlimited PTO 4w paternity

  • Own and grow strategic client relationships post-sale.
  • Identify new use cases and introduce additional solutions.
  • Maintain a relationship-driven engagement model with frequent onsite presence.

Lirio is a technology/software company that provides expertise in behavioral science, data science, and machine learning to drive consumer engagement and promote health. They appear to be a medium-sized company that values innovation and client relationships.

US Canada

  • Own the long-term success and commercial growth of a portfolio of enterprise clients, ensuring retention and expansion.
  • Develop and execute tailored account success plans aligned with client strategic objectives and identify expansion opportunities.
  • Lead high-impact client engagements including executive reviews and workshops, serving as primary point of contact across the client lifecycle.

Later is an AI-powered influencer marketing platform that helps brands create campaigns by combining real creator relationships and data-driven insights. The company is trusted by major enterprise brands and fosters an inclusive, culture-add mindset with a focus on equity and diversity.

US

  • Onboard corporate clients by managing account setup, configuring structures, and ensuring smooth launches.
  • Act as primary client relationship orchestrator, driving cross-functional collaboration and contract renewals.
  • Identify upsell opportunities and provide consultative solutions to maximize account growth.

Sharebite is a food ordering platform for companies to feed employees while fighting food insecurity through meal donations. The company has donated over 15 million meals and has been recognized by Inc. Magazine, Fast Company, and Inc 5000.

US

  • Build and maintain strong client relationships, acting as a trusted advisor and driving peer-to-peer education programs.
  • Manage and mentor account team members, setting performance goals and fostering professional growth.
  • Oversee budgets, timelines, and compliance, ensuring seamless execution and client satisfaction.

Real Chemistry is a global healthcare communications and marketing agency serving top pharmaceutical and biotech companies. The company's culture is rooted in collaboration and a commitment to excellence, with employees described as impact-obsessed and innovative.

US

  • Lead and coach a high-performing team of Account Managers to drive client retention and growth.
  • Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
  • Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.

Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.

  • Serve as the primary relationship owner for client accounts, building executive-level relationships and leading governance meetings.
  • Drive operational excellence by owning SOPs, workflows, and continuous improvement of operational standards.
  • Ensure operational readiness and partner with leadership on onboarding and new program initiatives.

Vanna Health is transforming care for individuals living with serious mental illness through innovative partnerships and integrated care delivery. It is an equal opportunity employer committed to diversity and inclusion.