Engage with newly signed enterprise customers as a product expert to implement Proofpoint solutions via remote web conferencing, including installation, configuration, and troubleshooting.
Deliver training to customers and partners, and drive high levels of customer satisfaction by acting as a strong customer voice into Marketing and Engineering teams.
Coordinate with multiple parties to ensure timely resolution of technical issues and project completion, and define best practice techniques for the broader field organization.
Serve as a trusted customer advocate by delivering solutions with a Customer First, Always mindset.
Provide strong analytical and troubleshooting skills, adapting existing approaches to new scenarios.
Support customer-facing deployments, implementations, or technical engagements with bilingual proficiency in Mandarin Chinese and English.
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Recognized as a Leader in the Forrester Wave for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
Configure and integrate FireMon products in customer environments, delivering software and hardware installation and training.
Perform technical triage of escalated customer issues and ensure timely resolution.
Provide thought leadership on API integration and automation for customer workflows.
FireMon delivers network security policy control for modern enterprises, allowing security teams to manage and prove firewall policies across on-prem, cloud, and hybrid environments. The company focuses on making security operations more efficient with a culture of expertise and customer success.
Provide first-class technical support to Axon Fusus customers via phone, email, and chat.
Troubleshoot hardware and software issues, work with VMS, IP cameras, and Linux networking tools.
Document all work in the CRM and participate in training to advance technical skills.
Axon is a public safety technology company that provides devices and cloud software to protect life. The company values diverse perspectives and offers a fast-paced, meaningful work environment where employees take ownership and drive real change.
Own complex support cases through resolution with clear, timely customer communication.
Diagnose and resolve undocumented issues using logs, APIs, and test environments.
Mentor peers, create knowledge articles, and drive product and process improvements.
Magnet Forensics is a global leader in digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, and IoT devices. With thousands of customers worldwide and employees based around the globe, the company fosters a culture of learning, integrity, and making a difference.
Track and triage customer support tickets, interacting with customers to analyze and resolve issues.
Troubleshoot complex technical problems and collaborate with software engineers to drive product improvements.
Maintain customer satisfaction and play a crucial role in incident management response.
Check Point Software Technologies is the world's leading vendor of cyber security, providing cutting-edge technologies and services to an ever-growing customer base. The company has been recognized by Time Magazine and Newsweek, with a global team of driven, creative, and innovative people and an award-winning culture.
Maintain and administer Oracle on Solaris and Linux systems.
Serve as lead specialist on Solaris issues and coordinate team efforts.
Develop and maintain procedures for backups, recovery, and diagnostics.
DMI is a leading provider of digital services and technology solutions, supporting public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions.
Act as the primary post-sales technical liaison, delivering consultative support and resolving complex issues elevated beyond standard support.
Drive customer success by ensuring product adoption, leading technical QBRs, and identifying up-sell and cross-sell opportunities.
Serve as an internal advocate for customers, relaying product feedback to PM and engineering while leading training and onboarding.
Huntress is a cybersecurity company providing enterprise-grade protection with a 24/7 human-led SOC. Founded in 2015 by former NSA cyber operators, they are a remote-first team with a culture of inclusivity and customer commitment.
Serve as customer-facing voice for Ooma Enterprise, providing high-quality customer service.
Project manage onboarding including provisioning, installation, and configuration.
Troubleshoot and resolve technical issues, liaising with internal teams to keep projects on schedule.
Ooma is a cloud-based communication company offering VoIP phone services and smart home security solutions. They foster a team-player culture with individual voice and provide competitive benefits.
Empower strategic partners to deliver innovative networking and security solutions for enterprise customers.
Collaborate with channel account managers and partner organizations to develop technical expertise and drive successful customer engagements.
Create engaging technical resources, lead training initiatives, and represent joint solutions at industry events and webinars.
Our partner provides innovative networking and security solutions for enterprise customers in a rapidly evolving cloud networking environment. The company fosters a supportive team culture built on trust, shared accountability, collaboration, and continuous improvement.
Deliver technical presentations and demonstrations to customers and support pre-sales with active bids and engagements.
Develop and deliver secure networking solutions for live projects, partnering with R&D and product teams on services.
Build strong customer relationships and act as a customer advocate within Arqit.
Arqit is a global cybersecurity company delivering world-leading encryption solutions for enterprises, governments, defence, and critical national infrastructure. The company is growing quickly with a fast-paced start-up culture that values collaboration, communication, innovation, and ownership of outcomes.
Provide product support for a wide range of customer inquiries via phone, email, social media, and chat.
Resolve complex support problems, escalate issues as necessary, and ensure Support SLAs and CSAT goals are consistently met.
Mentor newer team members, contribute to knowledge base content, and improve existing processes and procedures.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first with a strong culture of connection and global inclusion, where a diverse team makes a global impact each day.
Respond to customer requests and manage support tickets from investigation to resolution.
Troubleshoot and reproduce issues using tools, logs, and test environments.
Collaborate with internal teams to escalate and resolve complex issues.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The company offers a comprehensive benefits package and fosters a collaborative remote culture.
Support retail and VIP users on the App, Website, Desktop Client, and API.
Troubleshoot and resolve technical issues using logs, databases, monitoring, and code.
Build and maintain internal tools and automation, including AI-driven ones.
Binance is a leading global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in more than 100 countries, the company offers a diverse range of digital-asset products and services and maintains a flat, results-driven culture.
Provide remote presales technical support to channel partners across the sales lifecycle.
Deliver webinars, training, and reusable resources to build partner networking capabilities.
Collaborate with channel sales and product teams to drive opportunities and grow partner success.
The company provides enterprise networking solutions through channel partners, focusing on switching, wireless, routing, security, and AI-driven networking. It fosters a remote-first, inclusive culture emphasizing technical enablement, collaboration, and professional growth.
Provide onsite project implementation support and follow Extreme Networks PDIO methodology.
Serve as technical lead and trusted advisor to the customer during network implementations.
Maintain excellent knowledge of all Extreme product suites and mentor customer and partners.
Extreme Networks provides end-to-end, cloud-driven networking solutions trusted by over 50,000 customers globally. With double-digit growth year over year and a commitment to inclusion, they foster a workplace where all employees thrive.
Provide front-line technical support for Lightspeed's product suite via phone, email, chat, and other channels.
Troubleshoot software, device, networking, and configuration-related issues while guiding customers on product setup.
Collaborate with Product and Engineering teams to resolve complex challenges and maintain accurate documentation.
Lightspeed Systems provides cloud-managed solutions for schools, including web filtering, student safety monitoring, classroom management, and data analytics. With over 25 years in education, the company serves 23 million students across 31,000 schools in 43 countries and fosters a supportive, employee-focused culture.
Collaborate with the sales team to identify prospects and tailor security solutions.
Engage with customers to understand their challenges and lead Proof-of-Concepts.
Drive technical leadership, respond to RFIs/RFPs, and educate partners on security technologies.
Check Point is a cybersecurity company that protects over 100,000 organizations worldwide from sophisticated cyber and AI-driven threats using a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for workplace culture, it fosters a collaborative environment of smart, curious people who take ownership.
Take charge of implementation and configuration, ensuring seamless integration and deployment of Cyberhaven's solution within client environments.
Foster close collaboration with clients to understand technical requirements, diagnose issues, and create customized dataset and policy solutions using log file analysis and debugging.
Deliver technical training and serve as a trusted advisor, offering strategic guidance to help clients maximize product value and expedite ROI.
Cyberhaven traces the full lifecycle of your data, adapting protection to changing context so protection moves with the way people actually work. Backed by $250M from leading investors like Khosla and Redpoint, their team includes leaders from CrowdStrike, Palo Alto Networks, Meta, and Google.
Execute Proof of Value engagements with precision, defining success criteria and demonstrating Tanium's platform to drive technical wins.
Build and maintain gold standard POV workflows and use cases, operationalizing new product releases and measuring POV effectiveness.
Partner with account teams to ensure smooth POV transitions, communicate status and outcomes, and feed product gaps back to PM.
Tanium provides an autonomous IT platform for endpoint management and security, delivering real-time intelligence and autonomous execution across endpoint estates. The company emphasizes a collaborative, respectful, and diverse culture with a global team.
Lead customer implementation, onboarding, and adoption for cloud resilience solutions.
Build trusted relationships with enterprise stakeholders to drive retention and expansion.
Collaborate with engineering to resolve technical challenges and turn feedback into improvements.
This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.