Lead daily customer support operations, ensuring high service levels and team accountability.
Coach and develop team leads and supervisors to improve performance and service quality.
Partner with Production to resolve complex issues and drive process improvements.
Partner company is a production-focused organization handling customer orders and manufacturing. It fosters a collaborative, fast-paced remote culture with an emphasis on continuous improvement and accountability.
Lead and grow the Customer Engineering team while staying hands-on with complex technical work.
Manage team capacity, performance, and develop clear growth plans.
Serve as the final technical escalation point and drive process improvements.
Cortex is an Engineering Operations Platform that helps engineering organizations improve operational maturity and reduce developer friction. The company has about 80 employees and recently raised $60M in Series C funding, fostering a culture of engineering excellence and remote collaboration.
Supervise and coach a team of Account Executives to accelerate revenue growth and market share.
Oversee daily operations including productivity, quality, customer satisfaction, and call performance.
Partner with Outside Sales and Strategic Account Managers to align team with senior leadership direction.
Greenhouse provides a software platform for hiring and talent management. The company is a technology organization with a focus on recruitment solutions, fostering a culture of results-driven teamwork and high performance.
Drive responses to customer cases and ensure proper ticket routing.
Monitor, motivate, and document team performance and adherence to policies.
Serve as primary escalation point for single and multi-customer outages.
Flexential provides data center and cloud solutions with a focus on customer support and infrastructure reliability. The company fosters a culture of diversity and innovation, with a team-oriented environment that values professional growth.
Supervise and support workers' compensation claims staff to ensure quality, compliance, and customer service objectives are met.
Provide technical and jurisdictional guidance on complex claims matters including compensability, litigation, and case management.
Coach, train, and develop team members through performance evaluations and targeted development initiatives.
The company provides workers' compensation claims management services. They emphasize a collaborative, remote culture with opportunities for professional development.
Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette for highest customer satisfaction.
Collaborate with managers from other departments to discuss issues and process improvements.
We are building an open, safe and sustainable marketplace for gamers. Our marketplace supports close to 20m+ active users and is growing fast, with a culture of trust and safety.
Handle complex customer inquiries and oversee call center operations, including monitoring performance and resolving issues.
Train, mentor, and supervise a team of customer service professionals to ensure growth and optimize performance.
Collaborate with other departments to improve processes and enhance the customer experience, while ensuring compliance with policies.
Judi Health is a health technology company that provides benefit administration solutions to employers and health plans, using a Unified Claims Processing architecture to consolidate pharmacy and medical benefits. They are deploying infrastructure to power healthcare for millions of Americans, with a focus on operational efficiency and transparency.
Lead and motivate a team of customer service agents in a remote contact center.
Oversee daily operations to exceed service levels and customer satisfaction targets.
Collaborate with departments to improve processes and train staff.
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.
Lead and develop a team of 3-6 pre-sales engineers to deliver high-impact technical demonstrations.
Oversee technical sales execution including POC/POV frameworks and system integration strategies.
Partner with sales leadership to drive revenue velocity and influence product roadmaps.
Appian provides AI automation for mission-critical work in large enterprises and governments. The company values intensity and excellence, fostering a culture of high standards and accountability among its passionate team.
Lead, coach, and develop a team of six Business Account Coordinators to ensure exceptional B2B customer support.
Serve as an escalation point for complex customer issues and drive process improvements for service excellence.
Partner with cross-functional teams including Customer Experience, Finance, and Retail Operations to achieve business goals.
Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota, with 2,300 employees worldwide. They maintain a close-knit family atmosphere as a privately-held company, focusing on innovation and employee engagement.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.
Directs and coordinates engineering efforts across multiple sites, including performance management, hiring, and headcount forecasting.
Leads technical initiatives, process improvements, and financial activities such as budgets and labor usage analysis.
Provides leadership in defining technology, tool, and process strategy, ensuring risk mitigation and project goal achievement.
General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas, offering a flexible work environment where contributions are recognized and rewarded.
Lead and coach a high-performing team of Account Executives focused on strategic channels and key accounts, driving revenue growth and market share.
Partner with Outside Sales Channel Managers and Strategic Account Managers to align team execution with senior leadership's vision.
Oversee daily team operations including productivity, quality, customer satisfaction, and performance, while tailoring coaching to individual strengths.
SanMar partners with well-known brands and provides industry-leading private label apparel. They foster a people-first culture with a focus on employee well-being and career growth.
Serve as direct supervisor of a team of Customer Service Leads and Representatives, providing coaching and support to ensure premium customer service.
Drive productivity through queue management, adherence monitoring, and real-time feedback via Slack and Google Hangouts.
Collaborate with cross-functional teams to identify roadblocks and deliver actionable solutions to enhance the customer experience.
Minted is a marketplace that empowers a thriving community of independent artists to sell and scale their work. They have reached over 75 million homes worldwide, employ 350+ full-time employees, and foster a culture of creativity and inclusion.
You will maintain and support client benefits websites, document processes, and provide advanced operational and technical support.
You will resolve client issues, triage tickets, and communicate proactively with clients.
You will mentor team members, drive process improvements, and support implementations.
bswift is a leading benefits administration company that simplifies the complex world of employee benefits. We serve thousands of companies and millions of people nationwide, offering a fun, flexible, and creative environment.
Support daily operations of customer care across all contact channels, ensuring high-quality service and satisfaction.
Oversee and guide a team of supervisors, monitor performance, provide coaching, and implement best practices.
Analyze KPI dashboards, resolve escalated issues, and partner with cross-functional teams to drive continuous improvement.
Golden Pet Brands creates a world where pets live longer, healthier lives from their first meal. They are a pet food company with multiple brands and have donated over $9 million to date, fostering a culture of ownership and collaboration.
Lead a team of Operational Controls Analysts to execute monitoring strategies across patient support programs.
Ensure consistent application of control frameworks and manage monitoring volume based on operational risk.
Develop analysts through coaching, performance management, and cross-training while enforcing governance boundaries.
Novartis is a healthcare and life sciences company focused on improving the lives of people living with disease through innovative science. The company is a large global organization committed to a community-driven approach, with a culture of learning and collaboration.
Build and maintain strong client relationships, serving as the primary contact for inquiries and escalations.
Develop and execute customer success plans, monitor health, and identify growth opportunities.
Track key metrics like satisfaction and retention, gathering feedback for product improvement.
Dozuki is a leading software company specializing in connected worker software for faster, better and safer manufacturing. As a company, they offer a collaborative and supportive work environment with opportunities for professional development.
Leads and develops a team of up to 10 Corporate Account Operations professionals.
Directly manages account operations for a select portfolio of high-value corporate accounts.
Establishes and monitors team processes, service standards, and performance measures to improve scalability and efficiency.
The American Cancer Society works to end cancer as we know it, for everyone. We are a culture comprised of diverse backgrounds and experience, with employees and 1.3 million volunteers.