Own customer marketing strategy, building proof points and case studies.
Build advocacy programs like Jump Club and a Customer Advisory Board.
Formalize the reference program and partner with CS for lifecycle expansion.
Jump provides an AI assistant that helps financial advisors automate client meeting cycles and workflows, turning data into compliant outputs. They lead their category in market share and customer satisfaction, with a culture of high velocity, world-class execution, and direct, kind communication.
Identify and develop customer reference and advocacy campaigns that showcase customer success across multiple channels.
Leverage a mix of marketing programs to drive awareness, relevancy, and adoption of Veeva solutions within strategic accounts.
Cultivate long-term relationships with customers and collaborate with marketing, sales, and strategy teams to ensure account goals are met.
Veeva Systems is a mission-driven industry cloud pioneer that helps life sciences companies bring therapies to patients faster. With over $3B in revenue and a public benefit corporation status, the company values customer success, employee success, and speed.
Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
Evolve customer onboarding strategy and communicate product changes to stakeholders.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.
Own customer relationships and create playbooks to drive success across a rapidly growing customer base.
Develop deep product and market understanding to articulate value to technical and executive audiences.
Manage renewals, identify expansion opportunities, and build customer advocates.
Recast Software empowers organizations to better manage and support users and devices by simplifying IT teams' work and enabling secure, compliant environments. It is a rapidly growing software company with its solution used by thousands of enterprise organizations in over 125 countries, impacting millions of devices and people.
Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.
They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.
Own our free website checkup calls, giving clinic owners clear and actionable recommendations that turn cold leads into warm ones
Grow into running demos and intro calls across all four services, helping owners feel confident in exactly what they're saying yes to
Drive your own pipeline in Close CRM, nurturing and following up on a high volume of warm inbound leads
Jane is a founder-led, high-growth SaaS company building products that thousands of clinics rely on to run their businesses. With over 700 employees working remotely across Canada, the US, and the UK, Jane is united by a mission to help the helpers and embraces AI and growth.
Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.
Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.
Lead the global Voice of the Customer strategy, capturing customer insights and amplifying success.
Build and scale advocacy programs, including executive advisory boards and customer reference pipelines.
Create compelling customer stories and activate advocates to drive sales, brand awareness, and market credibility.
Extreme Networks provides cloud-driven networking solutions and services, leveraging AI and analytics to help over 50,000 customers accelerate digital transformation. The company values inclusion and diversity, fostering an environment where employees thrive because of their differences.
Own the narrative of customer experience, nurturing and scaling the customer base to transform legal professionals into advocates.
Bridge the gap between users and market by capturing real-world ROI and activating expansion strategies.
Design reference programs and lifecycle motions that turn customer satisfaction into revenue growth.
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. The company has been recognized as one of the most innovative and fastest-growing technology companies by Deloitte and Inc.
Owns customer evidence, community, and event advocacy programs to prove KnowBe4's market value.
Builds a pipeline of case studies, references, and customer content for sales and marketing.
Acts as the liaison between Community and Marketing, supporting event content and speaker management.
KnowBe4 is a pioneer of digital workforce security, providing attack simulation and training to over 70,000 organizations. They foster a modern, high-tech, and fun work environment.
Own customer programs from kickoff through launch, managing milestones, risks, and deliverables.
Coordinate onboarding, adoption, support, and value reviews to drive customer outcomes.
Collaborate with Product, Engineering, Sales, Operations, and experts to resolve issues and improve delivery.
Ting Data Products delivers data products and interfaces that help utilities and public-sector customers turn electrical-grid data into actionable insights. It is a growing, collaborative data-products business with a culture of teamwork.
Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.
The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.
Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
Build trusting relationships with customers, understand their business goals, and drive product adoption.
Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.
Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.
Build and maintain trusted relationships with mid-market customers through proactive communication.
Manage a portfolio of accounts, focusing on adoption, retention, and growth.
Use customer health data to identify risks and opportunities, collaborating with cross-functional teams.
This company offers a SaaS solution and is focused on customer success and engagement. With a global team spanning North America, the UK, and India, they foster a collaborative and inclusive remote-first culture.
North America
Unlimited PTO
16w maternity
12w paternity
Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
Develop strategic account plans and build strong customer relationships to ensure success.
Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.
Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.
Serve as a senior strategic partner and trusted advisor to multiple clients, strengthening executive relationships and ensuring long-term relationship health.
Lead the overall strategy and operational management of a significant client portfolio, balancing client satisfaction, delivery quality, growth, and financial performance.
Drive account growth by expanding executive relationships, identifying new opportunities, and developing long-term partnerships.
They are a digital agency or consultancy that delivers innovative digital products and experiences. They foster an inclusive, collaborative culture with multidisciplinary teams focused on high-quality client work.
Lead daily customer support operations, ensuring high service levels and team accountability.
Coach and develop team leads and supervisors to improve performance and service quality.
Partner with Production to resolve complex issues and drive process improvements.
Partner company is a production-focused organization handling customer orders and manufacturing. It fosters a collaborative, fast-paced remote culture with an emphasis on continuous improvement and accountability.
Manage a portfolio of SMB merchants and serve as the primary owner of the post-launch customer experience, driving retention and adoption.
Proactively identify risks, manage escalations, and coordinate with internal teams to resolve issues and ensure merchant success.
Help define and build the foundation of the Customer Success function, including playbooks, processes, and account health frameworks.
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery and now offers a platform for any goods. The company is growing rapidly and values diverse teams, providing comprehensive benefits and a focus on employee well-being.
Proactively own the end-to-end post-sale lifecycle, from onboarding to expansion, ensuring zero missed kickoff calls and driving customer growth.
Conduct deep investigative check-ins to uncover hidden pain points, resolve issues with urgency, and mitigate churn risks.
Act as the internal source of truth, bridging customer feedback across Product, Sales, and Operations teams to drive product improvements and retention.
Panoptyc uses visual AI and human-in-the-loop reviewers to help retailers detect theft in over 25,000 stores, saving customers millions annually. As a fully remote, globally distributed team, they work with Fortune 500 retailers and fast-growing brands, executing at scale.