Partner with Product, Marketing, Sales, and Operations to create scalable processes for customer adoption and growth.
Partnering with Customer Success Leadership, you'll lead key initiatives, oversee critical operations, and find ways to improve outcomes at scale.
Reporting to the Director of Revenue Operations, you'll combine strategy and execution to build reliable processes, deliver insights, and implement systems for the Customer Success team.
Versapay turns accounts receivable (AR) into a competitive advantage. They automate accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Partner with Customer Success leadership to build operational processes for customer growth.
Develop and maintain reporting, dashboards, and metrics for key customer success KPIs.
Lead cross-functional initiatives that improve the post-sales customer journey.
EvenUp is on a mission to close the justice gap using technology and AI. They empower personal injury lawyers and victims to get the justice they deserve. They are one of the fastest-growing vertical SaaS companies in history, backed by top VCs.
Build the data, process, and tooling layer for Eve’s Customer Success organization.
Design systems: building the health score methodology that predicts churn, operationalizing playbooks, and standing up renewal forecasting that leadership and Finance trust.
Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio.
Eve is redefining what’s possible in legal technology with AI-driven solutions that elevate how law firms operate, serve clients, and grow. They have raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed and are growing fast.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding and ensure smooth adoption.
Monitor performance metrics and provide actionable insights to leadership.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Act as a trusted operational partner to Professional Services leadership, translating strategy into scalable execution
Own and evolve the global Professional Services operating model, ensuring consistency and scalability across regions
Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
Veeam specializes in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.
Maintain a centralized, real-time view of all active Client Ops programs.
Translate ambiguous problems into structured proposals, decision documents, and execution plans.
Serve as the Directly Responsible Individual for initiatives that cut across teams.
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.
Own onboarding processes, documentation quality, and success planning
Review calls and provide actionable feedback
Manage a small portfolio of high-impact customers
Our client is building the future of AI-powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI directly into ATS and CRM systems to drive real operational impact.
Drive efficiency, cost, and quality improvements across the delivery team.
Ensure Flock has the operational processes in place to scale rapidly.
Tackle complex operational problems.
Flock is a safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. They are a high-performance, low-ego team driven by urgency, collaboration, and bold thinking, scaling intentionally and seeking top talent.
Design and implement high-impact initiatives and operational enhancements.
Lead the end-to-end development of complex service programs.
Oversee the successful launch and national expansion of new service offerings.
Angi connects homeowners with reliable professionals who have the skills they need. They have over 2,800 employees worldwide and aim to define the future of the home services industry.
Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.
Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.
Oversee daily workflows and processes within the Client Services team.
Provide accurate information to shareholders and client service team members.
Ensure accurate client communications with excellent analytical and problem-solving skills.
SRS Acquiom redefines how complex M&A and loan agency transactions get done with human expertise and technology. They have supported over 10,000 deals worth more than $1.7 trillion since 2007 and are committed to building careers.
Lead operational initiatives to enhance customer lifecycle management.
Develop dashboards and reporting frameworks for insights on customer health.
Define operational requirements and implement solutions across platforms.
Jobgether is a platform that connects job seekers with employers through an AI-powered matching process. They focus on ensuring applications are reviewed quickly, objectively, and fairly and aim to identify top-fitting candidates for companies.
Lead end-to-end onboarding projects for enterprise customers.
Drive adoption, expansion, and measurable value realization.
Enable agentic workflows for audience ideation, campaign optimization, and performance analysis.
GrowthLoop is rebuilding how enterprise marketing teams operate. They drive compound growth by accelerating the marketing cycle, using Agentic AI powered by customers’ enterprise cloud data, and hundreds of marketers at enterprises like Google, Costco, and Albertsons rely on GrowthLoop.
Lead the operational backbone of ServiceNow's APAC partner ecosystem, driving strategic growth through data-driven insights.
Oversee APAC partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams.
Leverage analytics and KPIs to monitor APAC partner and channel performance, providing actionable insights for decision-making.
ServiceNow began in San Diego, California in 2004. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Provide a exceptional experience to your assigned accounts’ key stakeholders
Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products
Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions
WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. They recently raised a $100M Series C, valuing the company at $2B, and power enterprise features for many of the fastest-growing AI companies.
Support stakeholders with the quoting and contracting process for direct and partner agreements offline or Salesforce CPQ, as appropriate.
Assist the Sales teams with deal crafting, strategies, and best practices to drive growth, deal velocity, and revenue.
Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth.
Amwell is transforming healthcare for all through technology and innovation. They are dedicated to providing convenient, affordable, and effective care, and they are passionate about making healthcare more equitable and accessible.
Serve as primary owner and administrator of core Customer Operations platforms.
Build and maintain dashboards and reporting that provide visibility.
Design scalable workflows supporting Support, Customer Success, and Partner Operations.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.
Facilitate weekly in-person client meetings in order to build strong relationships focused on helping facilitate the change management process within SMB/Consumer clients
Identify opportunities to adjust client processes to maximize Ocrolus footprint
Communicate client needs, demands and goals to our internal teams
Ocrolus is on a mission to help lenders automate workflows. Ocrolus' AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month.
Partner with Business Development and Marketplace leadership to support initiatives that accelerate Roo’s growth.
Build, maintain, and optimize tools, dashboards, and reporting to track performance across markets and sales activities.
Analyze field performance and deliver actionable insights to improve productivity and outcomes.
Roo is empowering animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by technology, Roo has built the veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals.
Own overall program execution and operational delivery for a strategic client within Cotiviti’s Value‑Based Care solutions.
Act as the primary point of coordination across internal teams including Product Management, Engineering, Data Analytics, Operations, Implementation, and Support to ensure alignment and timely execution.
Proactively identify delivery risks, dependencies, and obstacles; orchestrate appropriate internal resources to resolve issues before they impact clients.
Cotiviti delivers quality, value-based payment, and related platform solutions. They are an equal opportunity employer that recruits, hires, and promotes individuals based on their qualifications for a specific job.