Provide troubleshooting and resolution for software, product, and technical issues.
Communicate clearly and professionally with clients through phone, email, and other support channels.
Facilitate knowledge articles to support client self‑service and internal team learning.
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Ensure first call resolution through problems solving and effective call handling
Accurately document and process customer claims in appropriate systems
MCI is a tech-enabled business services company in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. They employ 10,000+ individuals and have been recognized as one of the fastest-growing companies.
Support pre-sales technical discovery calls and site assessments.
Troubleshoot AV signal flow, networking, and device configuration issues.
Contribute to deployment playbooks and installation documentation.
EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. They empower business owners to turn their screens into powerful tools for engagement and customer insight.
Ensures total customer satisfaction within the Werfen installed base.
Performs installations, validations/verification and training on Werfen analyzers.
Provides on-going clinical support, customer education, and consults on regulatory compliance.
Werfen is a global leader in specialized diagnostics, focusing on Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. With over 7,000 employees, they operate in 30 countries directly and over 100 territories through distributors, with headquarters and technology centers in the US and Europe.
Influence prospective customers with support onsite and provide remote executive overviews.
Lead onsite and remote opportunity blitzes / assessments for prospective customers.
Provide mentorship and development for account executives.
Redzone, the Connected Workforce business unit within QAD | Redzone, helps manufacturers make more products for less while greatly improving the employee experience. With an AI powered platform and nearly 2000 plants, Redzone is changing the way people work.
Receiving & processing requests per alerts & calls, within the defined SLA.
Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
Timely reaction to calls alerts Following support procedures and participation in procedures improvement
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.
Ensure the highest levels of customer satisfaction via phone and tickets.
Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
Resolve or Escalate customer requests/issues promptly.
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.
Assist customers in learning and adopting the brightwheel product for their center
Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day, and backed by top investors. Their team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Respond to calls, emails, and requests for technical support.
Analyze technical problems with vehicles and provide technical assistance.
Follow work instructions and escalation processes for incidents.
Bosch invents high-quality technologies and services. They have over 300 specialized associates and around 15 nationalities, focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.
Driving real-time cold chain monitoring opportunities and applications.
Managing projects and responding to RFIs and RFPs.
Contributing to sales efforts in North America.
ELPRO supports the pharma, biotech, and healthcare industries with intelligent monitoring solutions—ensuring compliance, visibility, and safety from production to patient. ELPRO has been a trusted partner in compliant environmental monitoring with in-house developed hardware and software.
Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
Proactively support users of the ExamSoft and ProctorExam products ensuring problem resolution, system access, optimal system performance, and overall customer happiness.
Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services.
Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They are a global organization with team members in over 35 countries and experience a remote-first culture.
Provide engineering remote support diagnoses for external and internal customers.
Resolve technical issues from end user’s contacts and proactive notification systems.
Integrate technical knowledge and business understanding to create solutions for customer.
HP is a technology company. They believe that business exists when people work together to accomplish something collectively which they could not accomplish separately. They uphold a zero-tolerance policy towards discrimination and treat everyone with respect.
Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.
Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators working to make surgery smarter, safer, and more human, improving outcomes for millions of patients worldwide.
Coordinate the translation of products and integrations for non-English customers.
Check localized content format and layout in products for technical inaccuracies.
Manage the creation and population of localized content pages.
Turnitin is a recognized innovator in the global education space and partners with educational institutions to promote honesty, consistency, and fairness. They have over 16,000 academic institutions, publishers, and corporations using their services and a diverse community of colleagues unified by a shared desire to make a difference in education.
Work closely with the Go‑to‑Market Lead, providing operational and organizational support.
Prepare high‑quality slide decks and presentations for Upper Management and customers.
Support Sales and Account teams by following up on open actions, deadlines, and deliverables.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group that provides IT and telecommunications services. With over 5300 employees, they have hundreds of large customers, corporations in Germany and other European countries and have won awards for educational cooperation and ethics.
Responsible for delivering or leading the design, development, support, maintenance deployment of functional applications as well as information support processes.
Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets.
Follows appropriate change control process at all times
CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually.
Manages inbound calls from consumers to resolve product and technical support issues.
Efficient use of technology to assist consumers with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
Fortune Brands Innovations is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions.
Deliver superior customer support for antivirus software, managing inquiries about accounts and technical issues.
Efficiently resolve customer issues related to software purchases, renewals, and account management.
Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs.
Sutherland Bulgaria specializes in technology and customer service, actively seeking enthusiastic Tech Support Advisors for antivirus software. They offer a collaborative environment, partnering with global IT security leaders, and focus on providing top-notch technical support.