The Service Account Manager will serve as the primary point of contact for key customers, ensuring their needs are met and issues are resolved promptly. This role involves monitoring charger status and uptime, escalating issues, and maintaining strong customer relationships. The manager will also generate reports, coordinate with service teams, and manage field service campaigns to enhance customer satisfaction.
The Customer Success Manager addresses operational and service management issues. This role is also a subject matter expert in CCC products. Responsibilities include developing operational scorecards and monitoring account service plans.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar insurance economy.
Collaborate with company leadership to develop and implement strategic sales plans to drive business objectives.
Maintain and enhance relationships with the existing customer base to ensure continued satisfaction and loyalty.
Achieve or surpass the assigned revenue quota, contributing to the company's financial goals.
Secureframe is revolutionizing cybersecurity compliance and is recognized as one of the industry's most innovative and trusted providers. They have a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.
Manage service sales opportunities across 10 to 20 transit customers.
Drive aftermarket parts sales and identify engineering services opportunities.
Own account performance and drive actions to meet quarterly and annual order intake targets.
Wabtec is a global provider of equipment, systems, digital solutions, and services for the freight and transit rail sectors. With over 150 years of experience and 30,000 employees worldwide, they focus on safety, efficiency, and innovation.
Maintain internal control and momentum on critical accounts, consistently driving next steps.
Act as the primary point of contact for customer support case escalations.
Analyze trends in escalations to identify systemic issues and recommend improvements.
Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.
The Technical Account Manager (TAM) serves as the primary technical liaison post-sales, ensuring customer satisfaction through high-quality, consultative technical support. The TAM helps customers maximize value from the Huntress Platform, troubleshoot product issues, and improve the customer experience. The TAM coordinates with internal Huntress teams to deliver solutions that foster long-term, healthy customer relationships.
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity.
The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.
Configure Omada systems and monitor internal readiness for customer onboarding/offboarding. Manage the lifecycle of reporting requests, providing updates to CSMs and customers. Investigate, triage, and resolve cases from external customers and internal stakeholders.
Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease.
As a Customer Success Manager, you'll foster meaningful relationships and create memorable customer experiences. You will also ensure customers receive the best experience from the team and robots. You will work with sales, field operations, and production teams to optimize customer experience.
Founded in 2022, BotCrew has emerged as one of the leaders in the solar robotics space for solving real world problems that provide value to our end customers.
Act as customer service liaison for the Occupational Medicine Team, managing all contacts through multiple channels. Resolve customer problems by clarifying their complaint, determining the cause of the problem, and providing appropriate solutions. Provide daily support to the sales team by assisting employer accounts’ requests.
CityMD is a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Manage the Head of Risk’s email inbox, ensuring critical items are addressed.
Assist with scheduling meetings and coordinating calls to support the risk team.
Help triage SLA breaches and communicate with other Risk team members.
Frontier is a subsidiary of Fresh Prints that helps companies grow full-time, cross-functional teams abroad by hiring the smartest people and placing them into the best companies.
Own and nurture customer relationships, serving as the primary point of contact.
Drive gross revenue retention by proactively managing an assigned book of business.
Increase product adoption and value realization, ensuring customers fully leverage the platform’s features.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.
Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.
Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery.
Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience.
Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty.
ComputerCare has spent more than 20 years building a company where technical excellence and genuine human connection are valued equally. As a woman-owned business serving innovative companies worldwide, they combine certified technical expertise with a human approach.
Strengthen relationships with Jane’s largest clinics through proactive outreach. Drive retention and feature adoption by helping clinics understand and leverage Jane’s capabilities. Influence Jane’s product direction by bringing forward clear, customer-informed insights and trends.
Jane is a high growth SaaS company that builds the products and tools that thousands of clinics rely on every day to run their businesses and care for their patients.
Serve as the primary contact for escalated customer support cases, ensuring timely and satisfactory resolution.
Lead cross-functional initiatives to resolve complex issues in high-risk accounts.
Analyze escalation trends to identify systemic issues and recommend improvements to products, processes, and support methodologies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the primary point of contact for customer-facing activities.
Act as a trusted advisor to Army customers, delivering best practices, guidance, and strategic recommendations.
Deliver data-driven quarterly business reviews demonstrating how the platform optimizes human performance.
Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.