Support daily trade lifecycle activities for equities, fixed income, and options.
Monitor and troubleshoot FIX connectivity and network issues affecting trading flows.
Assist with client onboarding, certification, and incident resolution.
Our partner is a financial services firm that supports daily trading operations and client connectivity across capital markets. They are a US-based company offering a remote work environment in a collaborative technical team.
Serve as the primary point of contact for institutional and VIP customers on Binance's products
Provide dedicated and prompt support via multiple communication channels
Act as the liaison between VIP customers and internal teams to address account, system, and product issues
Binance is the world's largest digital asset exchange, providing access to digital asset solutions for VIP clients and institutions. It is a large company with a focus on top-tier services for influential players in the crypto industry.
Manage a portfolio of live banking clients as their trusted partner after go-live.
Conduct regular check-ins and maintain strong relationships with stakeholders.
Handle support escalations and troubleshoot platform issues.
Prelim modernizes how financial institutions onboard and serve their customers. They are a fast-growing, remote-first startup focused on making banking more accessible for everyone.
Lead the onboarding of new clients, ensuring a smooth transition onto our platform and solutions.
Serve as the primary point of contact, coordinating with cross-functional teams and establishing strong client rapport.
Continuously improve the onboarding process to enhance the overall client journey.
Cisive provides technology-first background screening and continuous monitoring solutions to help organizations hire with confidence. As a global leader with offices worldwide, the company values integrity, innovation, and teamwork.
Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.
Provide high-quality support to enterprise-level clients on order entry, execution, and trading issues.
Monitor client trading activity for anomalies and stay informed on market developments and corporate actions.
Collaborate with trading desks, IT, and compliance teams to resolve issues and ensure regulatory compliance.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure, offering APIs for stocks, ETFs, options, crypto, and more to financial institutions across 40 countries. With 400+ team members globally, they are a diverse, remote-first group committed to open-source and opening financial services to everyone.
Define functional specifications for the complete trade lifecycle within a front-to-risk application, from pre-trade checks through termination.
Own user-centric requirements in JIRA for trade capture, booking models, lifecycle states, and workflow orchestration.
Collaborate with UX/Design to define intuitive screens for trade capture and lifecycle tracking, ensuring workflows enforce appropriate controls.
Numerix provides quantitative analytics and software for pricing and risk management in financial markets. The company has strengthened its leadership through strategic acquisitions and focuses on combining AI with deterministic calculations for financial institutions.
Support clients on all inquiries via live chat or email, ensuring efficient and excellent customer service.
Manage inquiries and complaints, understand customer needs, and provide constructive feedback and solutions.
Assist in supervising team performance, provide coaching, and analyze data to improve operations.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users across 200+ countries. It fosters a high-performance, fast-moving environment with a global team of ambitious builders and innovators.
Act as the go-to product and technical expert for Alpaca's enterprise partners across APAC, bridging technical and business conversations.
Provide technical support and relationship management for existing enterprise customers, guiding them through API integration and onboarding.
Partner with Sales and Solutions teams on pre-sales technical discussions, demo strategy, and create sales support materials including Mandarin-language collateral.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more, serving hundreds of financial institutions across 40 countries. They are a dynamic team of 400+ globally distributed members who thrive working from around the world, with core values of Stay Curious, Have Empathy, and Be Accountable.
Manage strategic client relationships and full client journey from sales to service delivery.
Coordinate with engineering to resolve technical issues and ensure high performance and availability.
Identify growth opportunities and lead cross-functional projects in a high-ownership role.
We are a technology-driven company serving demanding financial markets, offering infrastructure and hosting solutions. Our lean, collaborative remote environment values initiative and proactive problem-solving.
Manage the onboarding experience for new customers, conducting online and in-person training.
Troubleshoot customer issues and ensure successful implementation of Flash hardware and software.
Work closely with customers to understand their operational needs and demonstrate value of Flash solutions.
Flash is a company that creates seamless parking experiences and sustainable solutions for smarter cities. They are a team of innovators shaping the future of parking and charging, with a focus on customer success and technology.
Accurately place customer orders and ensure successful delivery within expectations.
Manage open orders, resolve issues at customer and supplier levels, and assist with returns and inquiries.
Learn vendor programs to source products competitively and offer add-on opportunities like warranty uplifts and service agreements.
IGX Global engineers transformative technology solutions for visionary companies, specializing in cloud, security, data center, AI, and digital infrastructure. As a trusted partner with over 30 years of market resilience, they foster a collaborative culture that values innovation, integrity, and diversity.
You will drive revenue growth by building and managing strategic accounts and developing key business relationships.
You will implement sales tactics to achieve corporate revenue/profit goals and maximize cross-sales opportunities.
You will foster strong relationships with key client stakeholders and act as the key interface between customer and service delivery areas.
We empower customers with lights-out automation for mission-critical business processes. We have a global team of automation experts and a culture of ownership and customer success.
Act as the first point of contact for incoming technical support requests, providing fast and professional assistance.
Triage, categorize, prioritize, and resolve straightforward technical issues while escalating complex cases to specialist teams.
Maintain accurate case documentation, communicate with clients, and contribute to process improvements and knowledge sharing.
The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.
Act as primary point of contact for VIP clients in France, enhancing customer experience and loyalty.
Build and manage relationships with a portfolio of global VIP clients through frequent communication.
Analyze client behavior and collaborate with internal teams to deliver optimal service solutions.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users across 200+ countries. Founded in 2018, the company fosters a high-performance environment with a global team of ambitious builders and innovators.
Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat.
Guide existing clients through document resubmission and re-verification during remediation initiatives.
Identify and escalate potential risks or suspicious documentation to the appropriate teams.
Kraken is a leading cryptocurrency platform offering spot trading, margin, futures, staking, and OTC services to over 10 million individuals and institutions worldwide. Founded in 2011, the company is known for its commitment to client care and industry-leading security, with a global team focused on advancing open finance.
Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Own client relationships, opportunity architecture, and the production pipeline for the Non-Traditional BD division.
Convert qualified opportunities into structured outlines and response approaches, setting quality standards.
Direct the work of production analysts, technical writers, and contractors to deliver client deliverables on schedule.
Strategic Growth Partners provides robust IT solutions to clients across multiple time zones. They foster a collaborative, innovative, and diverse work environment as a company.
Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.
Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.
Own the integration project plan for enterprise engagements, including milestone deliverables, dependencies, and implementation timeline.
Be the client's trusted point of contact throughout the integration, surfacing risks early and understanding requirements.
Track client-specific product feature requests from intake through resolution, ensuring tickets don't get lost without visibility.
Sardine is the leading agentic risk platform for fighting financial crime. It has a remote-first culture with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, and values performance over hours worked.